Jerome Johnson, Sr. – State Farm Insurance Agent

I used this branch because my boyfriend has been using it, and he had never had issues with them. I first signed on to the auto policy back in October 2014, and all was fine till about four months ago or so. One thing to note is that my boyfriend and I live in the same household, but have separate policies/​payment plans, and here are our experiences as of late:
1) I pay my policy semi-​annually (about $ 100 month), and have been getting random bills ranging from $ 60 to $ 160 in between the semi-​annual payments (the last $ 160 bill was the third in the past three months). I don’t understand why I’m getting additional bills when my premium hasn’t changed (it should have been pre-​paid for six months), yet when I call the branch, they can’t give a clear answer and I still haven’t gotten a call back from my most recent inquiry. There was only one (a $ 60+ bill) that had a reasonable explanation (due to a change in address and removal of multi-​policy discount), but the paper bill itself doesn’t explain the cause of change in any detail and the branch had a hard time researching the reason for the bill… AND we never made any changes to the policies to warrant the loss of the multi-​policy discount. Even if something were to have happened for us to lose the multi-​policy discount, I would expect them to notify us verbally or by mail.
2) We found that they applied a monthly payment from my boyfriend’s policy to my account, even though he has had a monthly installment on his policies for years and we have different policy numbers.

3) We noticed that the VIN number on one of his vehicles suddenly changed (it was NOT a newly added vehicle) and caused the DMV to send a notice to us. We don’t understand why the VIN number, which was previously correct, would suddenly get updated on its own.
4) A car which was sold months before and removed from his policy was suddenly back on his policy without warning and he received a bill for it, even though he had not made contact to the insurance company during that period of time for them to think to put it back on.
It appears that they are actively modifying these policies even when not prompted to do so, and this is causing us plenty of grief and confusion. We’ve sent emails, but have not had a response to our latest email six weeks ago inquiring into the reason for all the additional bills. I’ve called them again this week after just getting yet another bill, and though they said they’d call me back with an answer as to what the bill was for, I’ve not yet received a call.
I could understand one or two errors, but this is unacceptable, so I have just moved my policy out of State Farm and my boyfriend will be moving his 3 autos and 2 home policies out shortly. I can’t tell if these issues are caused by the general State Farm system, or if it is the doing of the branch, but the branch definitely did not provide adequate communication to reassure us that either it will not happen again or that they are looking into it… disappointed.

I use this branch to purchase my renter’s insurance policy. Even though, i don’t have car insurance through State Farm, I find they offer pretty cheap insurance that is cost friendly to protect my humble rental abode.
This location is pretty quick to give you an automatic quote, and open up a policy with in the same hour. If you are heading north on Clairmont, turning left kind of bites during the late afternoon hour with all of the traffic.
Beware, they will talk your ear off about getting a car insurance quote, if you don’t use their services.