Joinus Dry Cleaners

Every time I’ve gone here there’s always been some sort of issue and today was the last straw… I needed a suit and shirt pressed for an event last night and the suit was ready but not the shirt. This was an outfit I was wearing to a red carpet event and the person working told me that she felt bad and would give me 50% off. This was actually unacceptable to me considering they ruined an outfit I had prepared for a red carpet event, thus making me wear an entirely different suit combination… But I had to get out of there and said fine. Whatever. But honestly they should’ve just comped my order entirely since it was useless for the evening.
I came the next day –just now –to pick up the shirt and the owner was working, not the girl from yesterday. She refused to give me 50% off. She insisted they never give 50% off anything and that I was making it up. She then insisted on charging me full price for the suit and only gave me two dollars off of the shirt cleaning.
I asked her three times to call the girl from yesterday to confirm what she said to me and she also refused to do that. She said «I’m the owner, not the girl from yesterday» and insisted on just taking my money, thereby holding my shirt hostage until I paid her. awesome customer service. So I had no choice other than to pay her if I wanted my clothing back.
Not to mention every time you get a shirt pressed there, it’s wrinkled I’m some capacity. I’ve had to have shirts repressed because of giant creases in the arms and across the chest. And they are still wrinkled even after the repress. They just don’t do a good job.
Go to another cleaners… there are 2000 of them within a four block radius.
Especially since this one is willing to lose a few customers over six dollars

Simple review. Went in asked how much for a regular button down shirt and was told 2.00. Dropped off 8 shirts and was charged 44.00… Bate and Hook… EPIC FAIL.

I shall title this review «Great Expectations»
I don’t know why I do this to myself; why do I sometimes get my hopes up for no apparent reason? By this point 1-​Stop Dry Cleaners is my cleaners of choice; it’s just not at all convenient for me. My closet was looking very Mother Hubbard as I had not had a chance to pick up my goods from Sammy at 1-​Stop. Worse yet, I had another bag that needed cleaning. With time at a premium I decided to expand my circle of providers. I made a pit stop at Joinus Dry Cleaners.
Just a short hobble from Atlantic Station I was hoping Joinus would become my #1 backup. The dry cleaner at Atlantic Station is really not an option but I needed something solid and in close proximity to A.S. I was crossing my fingers. Walking in it was very apparent this would be a different experience. Unlike Sammy at 1-​Stop, there would be no friendly conversation like that I’ve become accustomed to. No small talk, no heads up about some interesting book, article, conversation etc. that I might have an interest in. Hell, there was no smile, but business is business. If they could do the job at a reasonable cost I would chalk up the losses to outsourcing. I would have to count my own items and tell the young lady the total. I would be leaving 11 items (3 suits, 3 shirts, 1 sweater, 1 jean). As this was a Wednesday, my items would be available on Friday.
Returning on Saturday, I would encounter the same non-​smile, the same lack of conversation, the same bland experience as before. As all of my items were well «packaged» I knew this would not be a bargain but I was already confident nothing would be sub par. The tally was $ 42.
I wasn’t feeling too good about the total and about 20 minutes later I would feel worse when I arrived at 1-​Stop Dry Cleaner to pick up 2 suits, 4 shirts, 2 pants, 1 sweater, and 1 pair of jeans… for $ 32. Of course, Sammy made me feel at home, asked about my Easter plans, offered me some chocolate and told me about a cool article I should read. On top of that he told me to take care until he saw me next time.
I likely will only return to Joinus if I am desperate and can’t get to 1-​Stop Dry Cleaners. However, Joinus will not be my #1 backup.

(Posted this in the other entry for this place as well — wanted to make sure it is read as that one didn’t have any reviews)
I have been here twice since it it closer to my office than my normal dry cleaner. The first trip I had wrinkles pressed into my clothes and the lady was pretty rude to me. I had a bad impression but figured I would give it another try.
What a mistake. The 2^nd time, I was originally told it would be ready Thursday at 5pm when I dropped it off Tuesday at 8:45am. I was not happy with the turnaround time but figured I was already there, so oh well.
Thursday at 6pm: «Sorry, we had some problems and your clothes won’t be ready until the morning. Come by at 8am or after and you can get them.»
Friday at 8:30am: «So there are half your clothes, the rest won’t be here until later today».
So it essentially took her a week to do my dry cleaning, all while being rude and unfriendly. Avoid this establishment at all costs — I will never be returning.

Horrible customer service because the woman at the counter had a huge attitude problem when I simply asked her about the cost to dry clean a blazer. She did not hide her disdain and annoyance at me, but I decided to give this place a try, since it was right next to my apartment complex at the time. There was nothing wrong with the dry cleaning or the price, but that woman at the counter always treated me with an air of haughty annoyance. I know I look young, and that I’m Asian, but I didn’t ask any unreasonable questions and I don’t speak with a foreign accent. Maybe that woman at the counter just doesn’t like Asians. I’m not going back.

I don’t know how to iron, so any item of clothing that needs attention must be sent out. Enter Joinus Cleaners. Everything is ready in a day and I never have to worry they’re going to lose my clothes. The prices are reasonable and the staff is very friendly. Even though I am closer to countless other dry cleaners, I always bring my clothes to Joinus.

I deduct one star only, because it’s important to some that cleaners clean on-​site, which this place does not do. It can be annoying if the delivery is late (only happened once), but I don’t mind that much. The girl who works there is very sweet and always remembers me which, for whatever reason, makes a big difference. I have never had any issues with them, and the pricing seems fair. This Joinus is actually no longer on W. Peachtree. It’s now in the same shopping center as Jimmy John’s on 10^th St.

My requirements for a dry cleaners:
1. Convenient (I can walk here)
2. Don’t screw up
3. Remember me
This Joinus Cleaners does all 3. Its only a 2 blocks from my house so I can either walk over or stop by as I’m leaving the house or coming home. They have never lost any thing or damaged anything. And the girl knows me so I dont have to bother with a ticket.
I assume (probably incorrectly) that all dry cleaners cost about the same, and honestly I have no clue what they charge me here. And I dont care, I just dont want to smell and I dont want to iron.
******EDIT******
No sooner than I publish this review, the Joinus cleaners ups and moves. The sign on the door said they moved to 14^th and State St next to Jimmy John’s. I’m sure its a better location for them, but they now fail to meet requirement #1. So I’m looking for a new cleaners.