LensCrafters

This place is great! I’ve been seeing Dr. Boxer for years, but recently saw Dr. Erica Udell and she was just fantastic! Her services were professional and courteous, and I absolutely love my new glasses and contacts. I had been wearing the same contacts for a long time, and had some issues with the comfort. Dr. Udell recommended a different brand, and now I can wear them all day without the dryness that I used to have. Jennifer at the front desk is a hoot, and Mark really helped me find the right glasses for my face. Overall, this office is wonderful!

Dr. Boxer and staff are awesome! Very helpful and understanding. Been going to them for years. Will continue and always recommend to others! Thanks guys for great customer service!

I’ve been to many other LensCrafters in other states, and this was my first time at this location. I had lost my eyeglasses and needed to get a new pair pretty immediately. I called this location a day before I was planning to go in to make sure that my prescription was still valid and I didn’t need to get a new eye exam. They were busy at the time, so they said they would take my number and call me back, which I appreciated. They called back within the hour and said I would be all set to get a new pair of eyeglasses and that my prescription was still valid. What a relief!
However, I was given false information. I made the trip to LensCrafters the following day and I was perusing the selection of eyeglasses. All sales associates were helping other customers at the time, so I was walking around the store trying on glasses for a while before anyone was able to help me. When I was ready to purchase my glasses, I was told that my prescription had in fact expired. I did not understand where the confusion came from, but I was frustrated that I had to make the trip into the store given false information.
The positive: they often have deals on their frames and lenses, but it’s still pricy in my opinion. If you have AAA, you get a 30% discount. With my 30% discount, my total price still came out to over $ 300. I recently returned my glasses that I bought about two weeks ago, since they have a 30-​day return policy and purchased my glasses elsewhere, where they were more affordable and I was given better service. When I returned my glasses, the sales associate had a very negative attitude, and I was glad that I was returning my glasses, and I likely will not come back. I don’t know why I keep coming back to LensCrafters in general, when I’ve had multiple incidences. As I returned my glasses, he said: «You’ve seemed to return every pair of glasses you’ve bought with us over the past couple of years» — which in fact, is false. The recent pair that I just lost was from LensCrafters, and I had those for almost two years. Perhaps there is a legitimate reason if I keep returning glasses.

Appointment means nothing here. Asked for Dr. Boxer but got somebody else. He was not bad but I would like to get what I asked for. Only good thing was lady who taught me how to put contacts on. Can’t recommend.
P.S: I just noticed this post was pending as incomplete and I never posted it. This review is from my experience about 2 years ago.

Marc at this LensCrafters is THE BOMB, basically. He has an awesome intrinsic understanding of how to adjust your glasses so they are the most comfortable for you. I have never had a bad experience with any of the other glasses associates either, but Marc is the Glasses Wizard! If you have sensitive eyes or a strange prescription, you absolutely need to come to him for your adjustments– he gets it! I go out of my way to come here.

I recently purchased one prescription regular & one prescription sunglasses, at this Lens Crafters location.
The associate Zarinah helped me. She was fantastic! She helped me look for frames that might suit my taste, and was very patient while I browsed. My beau found frames that I love for my sunglasses, and those were only $ 40! Once I found another set of frames for my everyday glasses, Zarinah had everything measured on their machine, took my payment, and one hour later… I was seein’ clearly again.
I’ve only ever been here on Mondays in the afternoon, and I’ve never seen it crowded. It’s very clean & quite here, which is so nice. It’s a very easy location to get to, and they have more than ample parking right in front.
I get my eyes checked elsewhere, because it’s less expensive, but I will probably always get my glasses at Lens Crafters.

One of the other reviewers here noted that you are more of an inconvenience rather than a customer when you go to this place. I could not agree more! And it’s such a shame since this store is in a great intown location. It’s wonderful to pull right into their parking lot with ample parking and step right into the store.
Let me just say that I have never bought glasses from this particular LensCrafters location. But LensCrafters offers free adjustments everywhere on glasses that you have bought from any of their locations.
In this N Druid Hills location, free is not all it’s cracked up to be. You wish that you could maybe pay $ 5, wait a shorter period of time for service and then get glasses that don’t have to be properly readjusted somewhere else. Right now, my glasses are giving me a headache after a whole day of wear because the arms were shortened too tight and thus they are digging into the sides of my head.
Perhaps the greatest irony is the fact that they delay adjusting your glasses while trying hard to sell you a new pair. That’s just laughable! j

From the perspective of buying eye glasses here, you are an inconvenience and not a customer. This was my very first time buying glasses and not one person took a single moment to ask me any questions around what i need and want. For example, I wanted transition lenses… never a single mention or question until the end of the process about transition. Then, once I mention them, there was no disclosure around the transition options… just clicked a box and said this is what it cost now. Again, customers here buying glasses are an imposition and a bother.
Also, I want to make it clear that I did not get my eye exam here. I see glowing comments regarding Dr. Boxer and I have no reason to believe otherwise about Dr. Boxer. In fact, based on the reviews here, I may go for my next exam with Dr. Boxer and then take my prescription elsewhere to purchase my glasses.
Regarding purchasing glasses at Lenscrafters, OVER IT!

Dr. Boxer was great! Got my eye exam and was also able to get a new pair of glasses the same day! Everybody was helpful.

Dr. Boxer is the only eye doctor that my family has ever used. He’s the best there is. And the guy works all of the time! How he stays so patient, friendly, and professional is a testament to his worth. His staff has always been so good with my kids. You might have to wait a few extra minutes for your appt., but it’s never unreasonable. They’re popular because they are all really good at what they do. And quit complaining about the frame selection in the store. If you can’t find the right ones out of their hundreds of selections, the problem is you, not them.

You get half the service here.
Dr. Boxer is very polite and professional. My exam was done in a reasonable amount of time. Where the entire process completely fell apart was when I attempted to buy glasses.
The eye glass section of this store is understaffed and the existing staff lacks any sense of urgency or desire to greet and direct customers. After my exam, I went and waited in the eye glass area for 25 minutes without even being recognized or greeted. The two individuals working with customers were moving at an extremely glacial pace and weren’t in any hurry to try and help the pile of customers waiting. I ended up leaving since I was on my lunch break and had already committed an hour to the endeavor.
I proceeded to come back on two additional occasions attempting to buy glasses. Same situation occurred twice– slow unengaged staff. The last visit there was only one person working. She eventually turned to the crowd of people and said it’s going to be a bit because she’s the only one working.
Sorry Dr. Boxer, you have to be able to provide service end to end to retain my business. I don’t have three hours to commit to buy glasses from you. I already paid $ 10 a box over what I could have bought my contacts for elsewhere, you surely aren’t getting a dollar of my money for glasses.

Dr. Boxer’s office staff are all helpful, and friendly. Dr. Boxer is always upbeat and efficient during the visit, and you don’t have to wait long. The office even gave me a deal on my Acuvue Advance contacts that was cheaper than 1800Contacts and will let you know of any discounts available for your lenses. Highly recommend.

My visit to Lenscrafters was no hassles, no appointment, and easy which is what I wanted. I went here with just a few days left for FSA spending and was by my lonesome picking out a pair of frames. The staff took pity on me and assured me that they would help me to decide what frames looked good on me when I narrowed down a few pairs. I wasn’t sure what was the big deal… couldn’t I pick out a pair on my own? But they were right, with so many options I really did need their candid advice. Very friendly staff. My glasses themselves took a while to actually be ordered at about 1.5 weeks but since I wasn’t in a rush it wasn’t a big deal for me. I did price out their contacts and they were way more expensive than what I usually order on
so I didn’t bother ordering them there. Only complaint is that when you walk in there is no formal greeting or hello and it can be a little confusing to know where to go especially if all the staff is busy.

I’ve purchased glasses here before and had a «so-​so» experience but because of their location and late/​weekend hours I decided to go back. The store manager waited on me because they were so busy. He was very friendly, helpful and listened to what I needed verse trying to sell me something I did not want. I discussed my past bad experience there and he assured me this time would be different.
Now I’m waiting on my new glasses to come in so we will see how it goes.

I originally had an appointment at Emory, but I forgot about it. Luckily. I called this LensCrafters and they were able to get me in the next day. Everybody was super nice, from check in to picking up my glasses the next day.
The associate that helped me was great! Stephanie? (Ok, so I have a horrible memory and I’m slow. I was in before Christmas.) She did my fitting and helped me save even more money. Thank you!
My only complaint would be that there was only 2 associates on the floor, so it I had to wait about an hour between my eye exam and getting my glasses fitted and ordered (I’m not talking about when they were being made. I had to wait more than 24 hours for that).
All-​in-​all, I would definitely recommend.

After paying a ton out of pocket for a «contact fitting» at Emory last year, I decided to check out LensCrafters instead. The optometrist, Dr. Boxer, apparently has been in practice in this location for awhile.
Dr. Boxer was fantastic. He was thorough and took time to answer questions. I would definitely visit his practice again. His front desk people were also courteous and easy to work with.
Minus one star for the limited frame selection. I did not find a pair of glasses I liked at this location. Maybe it’s the Asian genes deprived me of a nasal bridge… However, the sales people are all pretty friendly and easy to work with.
Minus additional star for an assistant who told me I speak well. I was a little confused at first but then she clarified that people like me usually have foreign accents. I think she was trying to be nice, but that seriously was a strange comment to hear in 2012.
I’ll probably revisit this location and maybe have a British accent just to see what happens.

Hmmm.…I have mixed feelings about this place. This Lenscrafters is a stand alone building in quite possibly a former red lobster, I almost expected to smell cheddar bay biscuits when I walked in. It’s located next to a chick-​fil-​a, so if you have an hour to kill while your new glasses are made you can go get you a sweet tea and some nuggets– BONUS POINTS!
I saw Dr. Boxer and Jennifer, and I really liked them, they were both very professional and very nice. They explained the idiosyncrasies of my insurance (it’s new to me) and how I could best maximize it toward glasses rather than contacts (I needed both), and how they match 1−800-Contacts prices, plus there was a rebate on my contacts bringing the price down further. All that was done smooth as silk, but here are my issues.
The selection on frames is limited, and when I say limited, they only carry designer frames, think Prada, Ralph Lauren, Tiffany’s, Oakley’s. All the frames are expensive designer frames. This might be just fine for some people, but I passed on other boutique optometrists because I didn’t want to have to spend a fortune on glasses, but I did anyway at Red Lobster-​LensCrafters. You might think cuz I’m a designer I’d want funky trendy glasses, and well, I do. But here’s the thing, designers usually can’t afford the stuff they design! We be broke! Where are the knock offs?
The last thing that was annoying was when I went to pick up my glasses, they were «missing». As in, nobody knew where my glasses were. When you’ve prepaid for $ 500 glasses and then find out they are missing and watch two people start tearing the place apart looking for them, it doesn’t exactly instill confidence. Thankfully, they were found, someone had shoved them in the wrong cabinet under some empty trays.
My final product is more than I ever wanted, so overall I’m happy I guess. I do have to say, that I’m more than happy with Dr. Boxer and Jennifer, and even the Lenscrafter team that tore the place apart looking for my glasses.
Look out, sexy new librarian in the house!

Thank you, Lenscrafters on N. Druid Hills, for having an entire parking lot and a huge stand-​alone store, with a great selection of glasses ranging from basic to super-​trendy. My picky plus-​one and I could find glasses to enhance our naturally attractive selves. And as our vision «insurance» (a.k.a. sad discount) is not so awesome, thank you for taking the AAA discount.