LOFT

Not anymore. I have spent quite a bit at Ann Taylor, but lately I feel like I’ve been made a fool of. They change their prices way too frequently. Buying a full-​priced items is silly because literally in a few weeks, it will cost ¹⁄₂₀^th the original price. This happened to me several times. They will only adjust the price on a full-​priced item once if the item was purchased within 7 days. What do you think that means? They lower the price on the 8^th or 9^th day so that you cannot get a price adjustment. Staff is kind of snooty here.

I was shopping for dresses over the weekend and decided to stop in Loft. I have never shopped here before but figured I’d check it out because all of my friends LOVE it. I found a dress, tried it on, decided I’d like to purchase it. Only problem was they only have one in my size and it was damaged.
I asked a sales associate to check the other stores to see if one had that same dress in my size undamaged. First they called Lenox, then Atlantic Station. They couldn’t do anyone to check on the item. They then offered to order the item. I didn’t need the dress right away so I was fine with it. Then they hit me with the «Do you want to open a store credit card today?» My answer was «No thank you.» I don’t need a credit card for a store I never shopped at before. The associate started to get a bit of attitude and informed me I would have to pay shipping because I do not have the store card. I thought this was ridiculous and decided to pass on the dress.
Overall I was disappointed in the level of customer service at this location. I get that stores have policies but making a customer pay shipping on an item that they cannot get in the store because it is damaged is ridiculous especially at the price point they are selling. Next time I pass a LOFT store in the mall I will probably pass.