MAC Cosmetics

I couldn’t care less about the MAC hype, but I have a friend who is very much into it, and she beat my face with Soft & Gentle Skinfinish, which made my skin dewy and effervescent! I immediately made my way to the nearest MAC to get me some of that.
This location had customers, but wasn’t too busy. I was able to go right up to the counter and get what I needed quickly.
Prices are high ($ 32 for the Skinfinish). I didn’t get the $ 22 mascara that I wanted, but probably will at another time.

They have no idea what they’re doing. Maybe it was just the employees I came across today, but there’s no way in hell I will come back knowing that they suggested the wrong products to me. I specifically explained my skin type (combination) and they offer drying products to me! Goodbyeeeee.

Honestly, crappy customer service dude. I went in around 1 PM, it wasn’t busy but there were a few customers. All I wanted was foundation guys. The associates were helping others, so I, understandingly, stood to the side and waited for help. One girl continued to walk past me, never greeted, nor offered any help. Another did the same. One guy finally came beside me to reach in a drawer, asked if I was doing okay. I said, «yes, but I would love a little help to pick out some foundation» (it sounds a lot snobbier here, but it wasn’t I swear). He says, «okay, just give me a minute and I’ll be back». «A minute» turned into 20, never mind the previous 15 I had already spent just waiting for acknowledgment. He never came back. I watched as they continued to help customers who had just walked in, despite me being there for a while. Eventually I just left and went to the one in Cumberland mall, where I was helped IMMEDIATELY. An underwhelming experience overall.

I went in to this MAC location looking for a new lipstick and eyeshadow. It was a thursday evening and it was not busy. There were 4 sales associates working. I also work in sales and consider myself very patient, and have never complained or written a bad review, until now.
I asked one of the associates for help finding a lipstick, and she picked out a lipstick, set it on the counter, and walked away. I then asked someone else for help, and she said that her shift for doing makeup was over and that i should find someone else. No guidance on who to ask…
I then asked one of the girls doing makeup the same question. She blew me off and told me to ask someone else! At this point I was getting very frustrated. I went back to the original sales lady and asked her about the eyeshadows that we were standing next to. She literally looked at me, turned around, and walked away. It was the most uncomfortable shopping experience I have ever had.
I ended up just walking to Sephora, where I spent over $ 150 on makeup products. I was really humiliated and self conscious like it was my fault that I was being refused help… Also I should mention that other girls were in the store receiving help from the same employees. I did not have any extreme requests. I literally asked for help choosing a shade of eyeshadow and lipstick, for an everyday look.
As a sales associate myself, I understand how stressful this environment can be, however, this experience was completely unacceptable for any store. Customer service means everything.

I drove an hour and a half to pick out Christmas presents. The service was okay — I was ignored for a while until a polite employee came up and asked me for help. Unfortunately, when I asked him if I could purchase two lipsticks, he got one of them wrong and immediately asked me to follow him to check out (so I didn’t get to double-​check his mistake). I didn’t find out until I got back home and now I have no time to go back to Atlanta to exchange it for the correct lip color. Honestly I wouldn’t have been so bummed if the two lip colors didn’t look extremely similar.

Customer service is extremely poor here. I straight up asked for help picking a color for lipstick and was open for suggestions and the lady helping me gave me a color I said I don’t like it and then she proceeded to walk away. I thought she was picking out a new color for me and I was wrong. She just left me for another customer. They just lost a sale right there. I was open to try to things and explore with new colors but I became quickly uninterested and just wanted to leave, so I did.

Customer service is not great at all at this location. Was in here today with my sister, took them over 5 min to even greet. Then another 5 min before we got any assistance. Then the foundation was not in stock :(love the brand it’s awesome but sooooo many mac stores have terrible service

Nothing to do with the makeup here, it’s actually great quality from what I’ve seen. The customer service is terrible though. This lady I had «helping» me was not much help at all. I was trying lipsticks, and she was ok at first but then she disappeared! She gave me no suggestions on what would work when this nude color looked horid on me or really when any color looked horrid! So I found myself just picking random lipsticks up and trying them myself. She seemed more interested in helping others. I went into Mac thinking I’m going to leave having a better idea of what colors would work for me and some makeup tricks, but nooo… I wanted a consultation which I did not get. This other employee was clearly giving another customer the right consultation, I’m not sure why this lady I’m describing didn’t for me. She was just all over the place and rushed and rude with her replies to my answers. I would ask her a question, then sometimes she would even walk away, and I don’t know what she was doing after that. Just… no. I’m not coming to this one again.

MAC has got to be my favorite cosmetics company, hands down.
Not only do they have more special collections of colors based on pop icons like Barbie, Hello Kitty, Madonna, and Nicki Minaj than anyone else I know, but they also have the widest range of colors, textures, styles, and types of makeup around: powder, cream, gel, pencil, liquid, etc. You name it, MAC probably has it. And the quality is superior — makeup stays put and doesn’t wear off during the day. Yes, the price is more than what you would pay at the drugstore for mascara or eye shadow, but the quality is worth the price, and when you compare MAC’s prices to some of the prices at shops like Sephora, it’s actually very competitive. So are their brushes, face cleansers and other essential beauty tools.
My favorite thing about MAC though, is the makeup artists. They are all independently trained and most work for MAC and no one else. Many are also freelancers who will do things like fashions shows, photo shoots and other special events in addition to working at various MAC stores around the country.
And trust me, they’re good. Unlike some cosmetics counters where the «consultants» look like they put their own makeup on with a trowel, these people really know what they’re doing and look the part. For special occasions (like first dates or special nights out), I’ll get my makeup done at MAC — I usually give the artists free reign to do whatever they think will look good, and I have yet to be disappointed. They’re friendly, knowledgeable and almost always give me a tip or a trick or a new product I didn’t know about before I sat down in the chair to let them work their magic.
I love MAC, and I will continue to love (and support them) well into the future. Keep it up!

There’s only one entry for MAC at Lenox Square even though there’s at least three locations, but I’m reviewing their counter in Bloomingdale’s.
I tried to get an appointment for the actual store located inside Macy’s, but just due to everything running late (it was for my wedding) I had to push the appointment back and they were the only one in the mall that had an opening. Oh well, it’s not like I had a bad experience. Quite the opposite!
I came with printouts of what I was going for in terms of a look, discussed any possible deviation (I never really want an exact copy of someone else so that made me happy too), and we were off. The look was gorgeous. I wanted a smokey green eye and it looked absolutely beautiful. I also mentioned blue was another colour in the wedding so she added a blue liner along the waterline to make it pop. She helped me find the perfect lashes, too. I’d found my perfect fake lashes (not that I wear them often) at MAC years ago but then lost them so I couldn’t remember the number, but we found them. Another plus was since she wore glasses too, she got how it can be necessary to add even more to the eye area to make it visible over the glasses.
The biggest hurdle was the foundation. I’d had some colour on my face compared to normal, so the shade I normally used would’ve been way too light. It took a while to find the perfect shade, but she did! She was incredibly meticulous and was all about finding that perfect balance between a colourful, dramatic eye but not looking ridiculous.

As hypocrite or even ironic as it may sound, I have to wear makeup for work at all times (I work in the promotions business) — but I hate makeup. I have had the pleasure of doing professional photo shoots but when the make-​up artist finished with my hair and makeup I would always end up feeling like a total drag queen manikin. Just not sexy for me.
This time, my boss gave me free range (read: not pay for me) to get my own hair and make up done however I wanted. Since my makeup skills are lacking for the photo shoot world, my friends recommended going to the MAC counter at Nordstrom to get my face on. I called and made an appointment and was told that it was completely FREE when done during the week. Sweet!
Now when I showed up, my lovely makeup artist, Victoria, greeted me with her blue, silver and purple eye makeup and bright red lipstick. Even after she said «yeah! I can do a natural look on you» I was still horrified. Was this another drag face waiting to happen? Just to make sure, I checked myself out in the mirror every 2 seconds, just to make sure I wasn’t going to not recognize myself at the end.
Poor Victoria had to calm me done and get me to trust her, which she did incredibly well. She took me through the process, showed me the colors and negotiated how much foundation I was willing to do. She even took some of it off when I started to feel iffy about it. Finally, she put on some sweet eye lashes and did a couple finishing touches that would help better with the picture-​taking quality.
I didn’t give it 5 stars for 2 minor reasons. 1) I asked (when making the appointment) if they could place my own set of fake lashes, to which they said «of course!». What the appointment lady didn’t tell me was that they can ONLY place MAC lashes and not any other brand– and those cost $ 14. 2) I was also told the appointment would take 1 hour max, but it lasted over 1.5hrs which made me a little late to my next appointment. I don’t mind a long appointment, I just wish I would have been warned of it.
Overall, I must say, I looked fierce… and not the drag-​queen way, just the girly, feminine, ready to pose way. raawwrr!