Old Dominion Freight Line, Inc,

If I could give a negative I would.
My husband and I moved from Silver Spring, MD to Alpharetta, GA. After calling several other moving businesses U-​Pack was the cheapest so we went with them. In this case, cheaper does not been better. We asked for the trailer and this huge trailer was left in front of my door from Old Dominion. They subcontract their trailers with Old Dominion. We hired professional movers to pack and load the truck for it. We had a delay in closing on our house in Alpharetta so we asked if we can keep the things in the truck for a few weeks. They said fine and charged us $ 500 extra to keep it which was fine with us. When we finally closed and was ready to have our truck delivered that was another nightmare.
We were out of town and asked for the trailer to be delivered between 3:00 — 6:00pm so that someone will be there to get it. They tried to deliver it at 10:30am and called me. I called the driver back and he said «I left the trailer somewhere in Alpharetta and another driver with get it and deliver it to you before 6:00». After being on the phone for an hour with Old Dominion and U-​Pack we finally found my trailer and it was delivered past 6:00. The people I spoke to at Old Dominion were rude and unhelpful.
Once we unpacked everything we discovered that our 52in Sony LCD TV was ruined. It was not cracked or anything, it has a few spots on it. We plugged it in and the screen was completely messed up. We had someone come take a look at it because this TV costs us $ 2,000 we did not want to just trash it. He said was ruined due to heat. We have another 48in Plasma TV that did not get ruined. We asked the guy who looked at the Sony why the other one did not get ruined. He said LCD TV’s are more sustainable to heat then Plasma TVs.
I called U-​Pack/​Old Dominion and they said the trailer was outside for 3 weeks (in the sun in August). I told them I wanted to submit a claim for the TV. I submitted it and they denied it because the contract does not say anything about «heat requirements». He also stated that I should not have put my TV in the trailer. One of the main reasons why we got the trailer was to move this TV. I am not sure how else he would expect us to move this huge TV.
All in all this was the worst company that I have dealt with. They were completely rude to me and made the already stressful event of moving even more stressful. I used UHaul and Pods in the past when I moved and was very happy with their service. They are a little bit more expensive but completely worth it.

Old Dominion Freight Line called to inform me that my delivery was scheduled to be delivered the next day between the hours of 1 – 4 pm. They also informed me that my delivery was 1400 lbs. (Shed). I took off of work and hired 2 men to help me take the boxes to the back of the house. On the day of the delivery, the driveway was clear, men and me were waiting. And Waiting. And WAITING! I called Old Dominion at 4, was told the driver was running late and would be there by 6. I called at 5:50 and was told the driver is still running late and that he would be there by 7. I called at 7:10 and was told that the driver would be there by 7:30. 7:40 is when the driver finally arrived. It took him 5 minutes to unload and it took us 10 minutes to get the boxes to the back of the house. I called the next day to complain about all the lost time from work, and men. Spoke with the manager and was told that nothing could be done. Very poor service! Do not recommend. Not reliable. Was also told that Residential deliveries have no set time to deliver. If you do not pay for specified delivery, your just out of luck and your delivery will get there when it gets there. I understand that it was the other deliveries that screwed up the drivers whole day but we are the one that had to suffer and just eat it. Will NEVER recommend Old Dominion for delivery service!