Orangetheory Fitness

I walked in to get information on memberships. They wouldn’t provide me with any membership information until after I signed up and attended a class. I was clear that I wanted membership information prior to committing to a free class. They said sorry that they would not give me any information and let me walk out the door. They just lost a customer. I already had a sense of the cost but I didn’t appreciate the lack of transparency. I was ready to sign up. Sorry orange theory, those tactics don’t work for me. If you aren’t transparent with your membership plans, what else are you hiding?
Go to other locations. I will be going to the location 3 miles up the road. The owner is much friendlier.

Let me preface this by saying I’m 1. In sales and 2. A fitness professional myself. I’ve never seen or experienced until just now something like this that has happened.
I was in the middle of my first class at this studio (I tried this new once as my regular studio is Buckhead) and the manager comes in and pulls me off the rower and asks me to run on a broken treadmill. The reason? Another customer who’s a regular didn’t want to run on it either. As if this wasn’t insult enough to be stopped mid class ultimately asking me to run on a treadmill that’s broken is flat out unsafe.
I teach 4 days a week myself and my classes fill 50 people a time. I have never put someone at risk for injury nor have I made someone do something so incredibly stupid, let alone a first time customer.
Overall poor form and the fact they still charged me and didn’t try to make any appeasement is just beyond me.

1. I love the fact that the staff knows the clients, and by name. They know your routine, the package you purchase, the date it «hits», etc…
2. The trainers are knowledgeable, dedicated and motivating. If they see you are struggling with a move, they come to assist you. If they see you are struggling on the treadmill, they allow you to modify. They work with you! They are always sure to ask about previous or new injuries, pregnancies, etc. They take everything and anything into account.
3. Love the fact that this is not a meat market. There is a nice mix of men and women in the classes. But there is no time to mix and mingle. This is a workout people! If you want a date, go to a bar!
4. Every workout is different. I get so bored of the same routine. Here everyday is different. I am motivated every time!
My first (FREE) visit, I thought I was going to die. This was a tough workout. My heart rate was HIGH! Within 2 weeks (going 2−3x/week), my heart rate has already shifted. I am able to stay in the orange, if not green — which means I need to push myself harder now, I am already better conditioned… thanks to Orangetheory!

This was my first time at Orange Theory. I was asked to come 30 minutes early to fill out some paperwork. After I filled out my paperwork I was taken on a tour of the facility, everything looked very clean, especially since it was the end of the day. There were restrooms/​locker and also lockers to put your stuff in while you were in class. The instructor, Christian, took me through each area, explained what I would be trying to achieve and the reasoning behind each section. There are three sections you will do during your workout. You will be doing about 30 minutes of interval training on a treadmill and then about 30 minutes of a combo of strength training and a water row machine. During the class you are wearing a heart rate monitor, which shows you if you are in the correct targeted zone through out your entire workout. After the class Christian was able to show me my total minutes in each zone and total calories burned. This was a great class, I will definitely be back. I think I wil enjoy it more as I learn the circuit because it can be difficult to hear the instructor at times with the music playing. Overall I really enjoyed the workout. Definitely thought it was a great way to get a total body workout in 60 minutes. I will be back and if you are going to go I would definitely try to get into one of Christian’s classes.

Staff didn’t answer the phone or return calls to schedule a class.
I am from another location and when I asked for a loaner chest strap she young lady refused saying «we only loan them to people in the Intro period». There was no one there using the monitor, she was busy not answering phones I suppose.
Just rude and unhelpful.
Great workout. Join other locations.

I switched to this location from the other Buckhead location (on Piedmont road). Not only is this a challenging, fun workout, but the trainers are incredibly knowledgeable, helpful and just genuinely nice. You switch between the weight room, row machine and treadmill and get a kick butt workout in only an hour. No class is the same, so you’re constantly challenging yourself and working different muscle groups.
They offer a lot of different class times, which is nice as you can take a class before work or after, and I find that this location is more laidback and relaxed than the location I was going to previously. Your first class is free, and I highly recommend this studio.

Workouts are great, but the customer service leaves something to be desired. As another user stated, they recently «upgraded» their system, which required a considerable amount of more money from the customers, despite us having already paid for the technology. Their online booking system is also quite clunky, and the heart rate monitors only worked about 75% of the time I went. One of their best instructors also just left (though I haven’t tried the new replacement).
Basically, go if your into (expensive) fitness technology and need an instructor to push you.

I was loving orange theory until the last few times I’ve gone to this locations and they didn’t have any working heart rate monitors so you can’t see how hard you are working out (which is the whole point of this workout!) Then today they tell us we have to buy a whole new heart monitor and strap for $ 70 or we won’t be ableo to monitor our workout on the board. And no, you can’t use the one you already have at home, you have to buy the one they want. I’ve already spent $ 300 on a package of classes and now they want more money — the gear to go with the class was included before and should be included if you are charging these crazy high prices. Since this owner has no loyalty to its clients, I will be trying to get my money back and going to crossfit instead!

Cardio meets strength training here and it’s AWESOME. You wear a heart rate monitor so you can see how much harder you need to push yourself. And for those competitors out there, your heart rate percentage is on display along with everyone else’s so you can keep up.
There’s alternatives to every aspect if you’re injured. The trainers are awesome. No two classes are ever the same.
Your first class is free — yes, free. So you have nothing to lose by trying it out.