Palm Beach Tan

I bought a 1 month membership here last week. It was a bit more expensive than I was hoping, but the beds are really great quality. And with my month membership, they gave me one free spray tan!
The only thing that was disappointing, is that my membership goes on a calendar month and not just a 30 day cycle from when I joined. But they do prorate, so its not terrible, just a way they got an extra $ 20 out of me.
The staff was nice and so far have all been helpful when I have questions. I bought a new lotion when I signed up, as you get a discount on purchases made at that time. The lotion is a new one by California Tan, which is the brand I’ve preferred for the last 10yrs. It has more bronzers in it then I expected though. Even though my skin has come out looking great, the palms of my hands are a bit orange after tanning. I wiped them off on the towel after applying my lotion (before getting in the bed), as this can be a common problem, so I was surprised when I got out an saw my hands. The lotion itself has great moisturizers though, so I guess I will just throw a pack of baby wipes in my bag to wipe my hands since they aren’t provided in the rooms like they are at some salons.

I was getting lunch nearby and decided to stop in to get a tan here… Haven’t tanned in 2+ years but I used to come here when it was Hollywood tans. I asked if there was a new customer discount and the lady at the front said no. Ended up paying $ 47 for one tan and an individual lotion. Ridiculous! Place looked sanitized enough but the bed itself was pretty old and the only music I could listen to was a really lame trancy cd. What a huge waste of $$

I came into this establishment on 7÷2÷15 looking for some quick one-​time session. After 10 minutes of debate I gave up and gave in to what the woman behind the desk told me was the «best» option. She said it would be somewhere along the lines of $ 29.99 for 3 sessions of the «Level 3″ tanning booth. I handed her my credit card which she swiped, then gave a confused look at the computer screen. With my card still in her hand, she said „Oops, that was for the level 1, the level 3 is like ten dollars more.“ And without even asking me if I was OK with the price increase, just went ahead and ran my card again!!! The total was around $ 41. WTF. I couldn’t believe it, but I didn’t want to deal with it any further, so I signed, jumped in the booth for 5 minutes, and got out.
So today (⁷⁄₃₁) I returned. I was greeted by an employee who asked my name, had me sign something that I apparently was supposed to sign before, and asked what I wanted as far as tanning options. „Just the same thing as last time,“ I replied. She went on to tell me that I had only paid for ONE session last time. I said, no, how could I of paid for one session when it shows I paid $ 40? „What’s the date?“ she asked. „The 31^st,“ I replied. So she picked up her calculator…“Oh, your sessions expired. Would you like to purchase more?»
I almost lost it. «So you’re telling me I paid $ 40 for 5 minutes? I was never informed of my sessions expiring, not to mention why the hell would they expire?»
Frustrated, I grabbed the managers card and walked out. The manager’s card has no email, and only the main phone number for this location. I went online to find a number I could call. There is a list of numbers you can access if you click on the «Would you like to speak to customer representative in your area?» I called the number (which I discovered was the same number for multiple locations on the list) and it asked for a PIN number.
The way this company is run really blows my mind.

I bought a package of 6 tans for $ 200. The person at the counter only looked me up after I insisted — to tell me they had expired. How did they expire, if I only used 1? I’m not a complainer or protester — tried to talk to her and gave up and left. Seems like they get many complaints, as her ‘I’m not a manager and I can’t refund your money’ spiel was all ready and came out fast and unsmiling. I guess I could have insisted on a real conversation and asked the current price, because I am desperate for a tan… but here I sit in my car, thumb typing. They used to be much nicer. It was a pretty $ 200 tan — that once.

Much better as darque tan, before purchased by Palm beach tan. I hate this place. The staff are dumber than a box of hair.

I visited the Toco Hills location a couple weeks ago when I had a wardrobe malfunction. Ashley was working and reached right out to the manager to address my issue. The manager Sarah was very attentive and had my problem solved super quick. I would like to commend the staff for being so professional and handling my issue with such priority and ease.

So, there are not that many tanning salons in the area, so I guess you sometimes have to settle. I used to go to this location a while back, but took a break for a while after I had kids.
The location is nice looking and the guy behind the counter was really nice. He offered to give me a tour, but only showed me the left half of the store. I had to ask what was on that side like it was some type of secret.
They only offer monthly packages which are $ 60+ a month or a 1 time spray tan for $ 50. Crazy!!! He said that since I was a long time customer and still in the system, that he would sell me 2 spray sessions for $ 40. Just like that, he took $ 30 off.
So, here is my pet peeve…
I had to wait for the machine to heat up and after it did and I got in for my tan, all that came out was hot air. The guy forgot to put the tanning solution in.
I had to wait for the session to end. Then I told thre guy what happened and he apologized, but I then had to wait for the cleaning cycle and warm up cycle all of again. I was there for about an hour which was just too long. I should have been compensated something considering that the tanning solution is one of the MAJOR parts of selling a spray tan bed.
The people who came in after me were in and out before I was.
Positive:
The tanning booth was large and blew hot air which for anyone who spray tans knows that this is awesome b/​c usually you get the chills.
They give you nose plugs to use so you do not breathe in the tanning solution
They give you lip balm so your lips do not get a funky tan and do not taste gross
Negative:
The fact that one hand is clearly darker than the other
Trying to upsell me and not remembering the main component of the tan
The length of time it took to get tan.
I will go back for my 2^nd tan, but I do not want to pay monthly since i am not a super tanner who needs to go weekly.