Plumb Works

Great plumbing service! Friendly staff.
Had the best plumbing price qoute
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Thanks again! :-)

I’ve been using Plumb Works for years. I have always foiund that they do high quality work for the least expense possible and that their workers will even give instructions on how we could do the job ourselves.
Danny Cox was here most recently and did some reqpair work on our tub (which was installed in 1950). He expalined several alterantives that might be necessary to deal with plumbing that is older than I am and ended up doing the job in the least expensive way that took the least amount of time. My husband and I were pleased and happy with his work.

Darryl and Erica were great to work with. Darryl was professional, timely, completed his work and cleaned up. Erica was very responsive in scheduling an appointment and we were able to get Darryl on site with very little lead time.

Our experience with Plumbworks is that they are responsive but also very expensive and their pricing is calculated to get the most out of you. We used them during an emergency when we first moved here. They «fixed» a major drainage clog In the short term but the problem recurred because they had simply pushed the blockage out to the front of the house. Instead of backing up their work they charged us all over again as if it were a new and unrelated problem. They offered us a «discount» program but we got a second quote from another plumber which was $ 600 lower than the «special» Plumbworks offer.

Vann did a great job figuring out our leak issue. Cleaned up nicely after finishing… I plan to use them again for any other plumbing issues we have.

Great service and called to give me his ETA. Joe was professional, friendly and worked quickly to fix our shower.

Very happy with the service from Darryl J. Needed a fix to my shower mixing valve & anti-​scald valve. I asked him if I could work along side him so I could learn how the fixture works. He was great about letting me assist and talking me through everything. I eventually decided that I would try to replace the faulty parts myself, and he was cool with that. Great guy — knowledgeable & efficient. He charged me for diagnostics & for the appt — which is reasonable.
My only issue w/​Plumb Works is that they lost my appointment somehow. I called the day of the appt to see if they were running on-​time and they had no record of it. Not sure how that happened as they phoned me to confirm it several days earlier… weird. But to their credit, they got Darryl out there almost within the original time slot I’d scheduled, and they were very kind to deal with.
Will definitely use them again. Thank you.

I have had two exceptional experiences with Vann. Most recently, he solved and repaired a complex water leak issue. Not only is he knowledgable and professional, he is one of the conscientious people who has performed a service in my home. He takes the time to setup properly and clean up once the job is complete. I highly recommend Vann and Plumb Works.

Joe Soleto came out to move our water heater and remove some old unused gas lines. He was extremely professional and very fair in pricing the job. I have had 4 – 5 plumbers come out for various tasks and I feel that Plumb Works represented great value and quality work. I would definitely hire them again.

Vann and Jeff showed up on time, did a good job installing an outside faucet, checked and fixed a leaking handle shower (it was just missing a washer — they did not charge me for this), and cleaned up to leave everything just as it was. I am very pleased with the experience, especially since I had called 2 other companies before: one gave me only a «ballpark estimate» (30% higher than what Plumbworks charged) and said they could not provide a more precise estimate without charging a «crawlspace access fee». The other gave me an estimate, but when the crew came to do the work, they said it could not be done the way we wanted and suggested to install the faucet in a different location. That’s when I decided to call Plumbworks, and I’m glad I did. They gave me an exact estimate, and then did everything as promised. I will certainly call them back next time I need something.

My initial experience with the service technician was very unsatisfactory. I explained that I had a problem with my water heater expansion tank. The technician checked the tank and saw that there was no air or water inside, which I already knew. He explained that it just needed air, but he had no air compressor and that I should take care of this myself, or he could replace the tank for $ 299. The technician didn’t tell me anything I hadn’t already known and told me that the simple solution was to do it myself since he couldn’t. His visit didn’t provide me any new information and he made no offer to fix the problem for me, only to do an expensive replacement.
However, Erica and Josh whom I spoke to the next day were very considerate and responsive. Josh explained the two options much more clearly than the technician and why the technician, even if he had an air compressor, would likely not have wanted to perform the repair because it would only be temporary. Although not solving my problem, this explanation was at least reasonable, rather than a simple refusal to fill the tank. Josh was even kind enough to refund the cost of my service visit. Although not the best result for me, the responsiveness to my complaint and an effort made to explain the actions of the technician and provide him a better excuse were very welcome. Overall, a good experience.

Terrific experience.
I had a leaky faucet in my tub and one in my kitchen. Vann was prompt and courteous. He fixed everything and cleaned up like he wasn’t even here. He even noticed how something in my garbage disposal had been installed incorrectly several years ago and he fixed it for free.
Such a great experience! I’d highly recommend Plumb Works and hopefully you’ll be lucky enough to get Vann!

Josh and Fernando were excellent at fixing my kitchen sink and getting my life back in order. Both were curtious and prompt in their work. Cost a lot but that is with any plumber and just to have things working properly again was worth it. I will be calling them for all future plumbing needs. I was also elated to hear i did not need a plumber for a hot tube. Think i’ll keep that info to myself and not tell my partner right away.

Usually use plum works is good outfit but was disappointed this weekend when I had to call them twice and still could not get the on call plumber to call me. Wished Jerome had done so or that the customer service team would of been more pro active in problem solving my emergency. Disappointed

Great experience with Plumb Works. Called on Saturday on Labor Day weekend for a water heater problem and set up for an appointment first thing on Tuesday. Received a call at 8 AM on Tuesday to confirm and the plumber showed up shortly thereafter. Everyone I talked with in the office, Nikki on Saturday and Lee Ann on Tuesday, was very friendly, courteous, and professional. Vann, the plumber, was the same. He was very thorough, checked out the water heater, explained our options and the associated costs in detail, and then made the repairs we selected.

This place has the best customer service! Within an hour of calling in, a tech was sent out to come and fix our situation — having a new commercial coffee maker and not knowing how to hook it up to the water line.
Joe was our tech and he was awesome! He came in, assessed the situation, and quickly and efficiently put in a new water line after learning that we needed it!
I would highly recommend them!

Vann was so very wonderful!!! He has helped me a several occassions with plumbing issues and concerns. He always arrives on time, is courteous and professional, and is very thorough in his inspection and repairs. He takes the time to explain everything and makes sure he puts everything back just the way it was!!! Should I have future plumbing issues or needs, Vann is who I will request!!! Thank you so much Vann and Plumb Works!!!

Plumb Works is THE go to plumbing company in metro Atlanta. I highly recommend them for any plumbing work or repairs in the city. In a pinch Plumb Works will take care of you.

These guys came through for me again! Had a leak coming from under my bath tub, Nate analyzed the problem quickly. Fixed it, even did some preventative maintenance to a few other parts while he was under the hood and fixed the problem. He did a great job of making sure I understood what the issue was, and what he did to fix it.

John and his team did an wonderful job installing our new air conditioner and ductwork. John was very responsive, thorough and really went the extra mile to make sure the system worked and that we were satisfied. John did a really great job explaining what was going on and the options we had.