Randall Brothers

Phoned 3 times over 3 days to speak to a sales person. Receptionist said she would get someone to call me. They never did. These guys obviously don’t need the business. Appalling customer service. So I took my $ 2300 worth of business elsewhere. I would highly recommend avoiding this business.

I will never use Randall Brothers… I was quoted quite a high price, but for their quality, I was willing to pay it for my business. Just today though, one of their trucks came barreling through our town almost 25mph over the speed limit and cut me off almost running my into the ditch. Unapologetic, the driver did the same to two more cars before getting stopped in time for all of us to catch up to him at a stop light. Sadly to our dismay, once a driver asked him to roll down his window to confront him, the driver of the Randall Brothers truck flipped the other driver off and continued on going faster than anyone could catch up to. In fear of their service being similar as represented by this driver, I will not be calling Randall Brothers back to schedule my work with them.
Btw, incase anyone from Randall Brothers is reading this, it was around 2:35pm on Sept. 8^th and the truck was listed as L110

The place to go for moulding and trim for older houses, such as mine. I needed to replace some picture moulding and they had almost the exact style I need. Close enough that it will work. I also bought a really nice back door from Randall Brothers years ago.
Service can be a bit slow. You might have to stand around for a while until a sales rep is available. This is not Lowe’s or Home Depot with dozens of aproned associates roaming the aisles.
Plenty of parking.

I purchased some window frames from there as they were not standard sizes windows. They charged me 3 times more then regular price store.
I went back to look for the laundry bi-​folds and I sent them a link from the Lowe’s store with photo and exact specifications of the doors and the look. They gave me a quote. A few months pass by and I decide to buy them so i send the n. of the quote and ask them to order it. I sent a check in and they told me it was arriving in 2 weeks. I live out of town so I booked a flight to come back in 3 weeks to take care of the work there. … 2 weeks pass and I email the same person I have been emailing before to ask the exact date the bi-​fold were coming in. Nobody replied… got busy and wrote again to make sure they had them. No reply. I called and the receptionist transfered me I left a message. Nobody called me back … so days later I call again left a message, nobody calls me back. I finally went in Atlanta for those few days. i had little time to do anything and I assume calling and email would eventually get me someone… but never did. I specifically told them i was in town and had to leave shortly.
i come back home and finally I receive a call that the doors are there.
I ask the contractor to go pick them up. … a few days later I ask the contractor to send me a photo to make sure the doors are what I ordered. He did and the doors were not what I ordered. So I call back and this time a sales person does answer the phone. i tell them what had happened and he apologized and said they can refund the doors. I said I wanted the doors I ordered not a refund and he said ok. So I bring back the doors ready to pick up not what I ordered but something else since now the one i wanted for some reasons cost 400% more. … then they call me back and made me notice that my contractor has painted 1 side of 1 door with white primer and they could not accept them back … I told them that if they would have answered the phone when I was there this would have not happened and it was not my fault I had to send someone else to pick it up. The manager came back and said he could get it back for a fee… because 1 door was painted. the stock fee was $ 22…so not only i had to pay to flight tickets to get back there because of their incompetency, They wanted me to pay $ 22 for a stock fee for a problem they caused. …and i found out later that the person that i emailed was no longer working there and that is why he wasn’t answering. But not sure why the general phone wasn’t answered and why the messages I left in the sales department voicemail wasn’t checked… so they have decided to lose a customer for $ 22. Not knowing that my all subdivision is going to change their windows and I was chosen to pick the vendors… so stupid. I will never go back, not even if they will be the only ones in town. What a waste of time.

I’ve always passed by this place but never went in until it was recommended to me by an architect/​friend when I was remodeling. It’s a gem of place for standard, custom and historical pieces. Trim, molding, columns, cabinetry, doors, windows, hardware — they have it and the quality is exceptional. It’s not pieced or glued together. Visit and walk through as there’s a lot to see, their catalogue is extensive. They have everything from affordable to high-​end custom. You’ll be impressed at the selection. I shopped around and won’t go anywhere else.

I don’t know of any other moulding and millwork company that has the same high quality and extensive inventory than Randall Brothers. They cater to commercial and residential so don’t be intimidated. It’s a treat to just walk through the premises. I highly recommend visiting at least once if not for the historical value (established in 1885). Prices were even cheaper than the big box stores. You’ll find things you never knew existed in their inspiring selection — even cabinets, doors, windows and hardware! Excellent customer service, they back all their products and have a great reputation in the industry. Need I say more?

A local hardware store with a selection of hard to find items for older houses. If you need trim, molding, or wood pieces for your house and you don’t want to go the salvage route, Randall Brothers is a great option. You’ll pay a bit more for anything there than you would at Lowe’s or Home Depot, but that’s the trade off for a better selection from a stand alone location.
Parking is on the side of the building facing Marietta, close to the World Congress Center parking and CNN Center. There’s not a big sign for the store and it can be easy to miss if you’re zooming along Marietta like most people.