Ridgeway Plumbing Atlanta and Drain Service

Great plumbing service! Friendly staff.
Had the best plumbing price qoute
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Thanks again! :-)

thesejerks stink they show up looking like thugs
a non lettered truck half ass the job leave the facet taken apart leave for an oring dont finish the job which was not complete and want to collect a 350 fee
i rescheduled and they noshowed for two missed appointments when I called to see where they were the owner hung up on me
this is a very poor 2 man shop
dont waste yiur time on them

Customer No Service! I called on Sunday morning ⁵⁄₃₁ because the toilets were backing up in the shower. I was told they would be out around 3 pm. They didn’t show or call. I started calling around 5:30. No answer. They called my son around 6:30 and said they had gotten behind and would be there around 7:30 pm. Again, no show. My son spoke to them again around 8:30 when they said it would now be 9 or later. He told them to forget it. They said they’d be there at 7:30 Monday a.m. No show. Around 8 am, he was told their truck wouldn’t crank. I called them and they said they would try to have someone out between 10 – 12. At this point, I don’t trust that that will happen. I tell him to call me when he figures it out. No call. In the meantime, I called another plumber who was happy to have my business and had the problem fixed by noon. Not reliable.

I have used this company two times now and have been very impressed. When I call them on the phone, they immediately ask me thorough questions and seem very knowledgeable about the issues. They are quick to respond and have appointments available right away. The service is great and they really know what they’re doing. I would highly recommend them as a local, small company that can solve any of your plumbing problems.

I put in a request on Service Magic. Got a call leas than a minute later. Jamie was at my door within an
water heater had recently been replaced and the water wasn’t getting hot. They ran a test on the water heater and turned up the temp, also adjusted my shower knob. Total cost $ 175 which I thought was very high for 30 minutes and no parts BUT the guys were super nice and very professional. There was NO breakdown of the fees on the invoice. Just a description of the repair and the total.
I would have rated them higher if they would have discussed the cost with me prior to the repair. I really hate it when that doesn’t happen. Thankfully he did not charge me the additional 29 for the service call.

For the last 7 years, Ridgeway Mechanical has been there to fix my sewer ejection pump. I have a garden level rental unit that requires the pump for sewage, and it needs replacement every 4 years. The pump breaks suddenly, and it smells awful. So I usually call the day it breaks, and Ridgeway consistently fixes the same day or the next morning. They use a cast-​iron pump that is a little more expensive ($ 600) than the cheaper pump ($ 300) but should last longer (~10 years) as opposed to 3 – 4 years. They have always been straight with me. One can rely on them for speedy and honest work.

This is going to be a pretty long review, but I believe it’s worth the time to read. First of all, I want to express that this review is not a refelction of the work ethic of the hired workers that are employed here. I am giving this a maximum of 2 stars only bc of the hard work that I witnessed. However, the complete lack of professionalism and seemingly absent ability to communicate at all has led to a horrible and expensive experience over the last few weeks.
Round 1. My first attempt to have them out was scheduled for between 5−7pm. By 8:15pm that same evening I had still not recieved a courtesy call that they would be late and of course no one had shown up yet. I called the company and spoke to Alan. He was incredibly appologetic and promised to have his best guys come out and get us all fixed up for good deal. I was reasonably happy with the customer service at this point and agreed to make another appt.
Round 2. The guys show up and work very hard to reroute our plumbing and help us get our new vanity installed. However, after rerouting the plumbing, I am told that the boss is making them leave immediatley becasue they are late for another job. They were obviously unable to finish the remainder of the job despite the fact that I told them how important this was since we were going out of town the next day. Oh well, too bad is pretty much the attitude I was given.
Round 3. We finally are able to get another scheduled appt and hopefully finsh this thing up. NOPE! The guy who had worked on our house earlier and was supposed to be at our house this morning decided to quit! Was I notified of this? No. Did the correct information about the remainder of the job get relayed to the new plumber assigned? Hell no. Thankfully, I was able to answer the phone when he called and could explain to him that he wasn’t there to install a vanity and toilet like he was apparently told, but to place faucets in the new vanity and fix the water pressure in the shower (which I was told was a quick and easy fix by our previous guy with 20 yrs plumbing experience). Well this new guy is able to place the faucets which was great. After almost 3 weeks we finally have faucets, yay. Well, we are now told that not only was the work he just did going to cost us 100 $ more than originally quoted, but that the shower was infact not an easy fix and that it would run us another 265 $, and that we would need to make yet another freaking appointment! I do want to note that the new plumber that was assigned, Jamie, was very pleasant and worked hard to get done what he could.
Round 4. Not happening.
The lack of communication from the owner of this company was absolutely appalling. We are now out 850 $ and still can’t use our master bathroom to it’s full ability after 3 weeks of appointments/​cancelations. I will obviously be going to another company to finish off the rest of the work. I had really high hopes after seeing such good reviews from other customers, but my experience was FAR from that. I am not one to write bad reviews, this may infact be my first, but I am beyond livid at how this whole process has gone.
Good Luck.

I would not use this company again. I had hot water heater issues. Guy came and within ½ replaced the starter and charged me $ 350. When I complained they reduced to $ 250…that is insane. Please, call someone else when you have an issue.

Very satisfied with their work. We discovered a slow leak in our main water line. Ridgeway came out on a Saturday to give an estimate and had the problem taken care of asap. They were also recommended to us by a 3^rd party contractor, who helped clean up the mess, after they heard we had a quote from them. We had 4 other quotes. One other was close, but they level of expertise we heard these guys had far surpassed the others. That was the decision maker. Our experience confirmed the recommendation.
The guys came out and minimally disturbed the yard as well as the interior. The other plumbers wanted to trench the yard and cut a bunch more drywall. Labor intensive and dirty.
They came up with a much better solution that I am sure was more difficult for them. The two plumber explained their methods in detail and treated us very professionally. We will use them again.

Ridgeway was referred to us by Davis Plumbing, who couldn’t make it to our home same day. Ridgeway was available immediately, and showed up on time. We had a backed up drain that prevented us from running our kitchen sink or washing machine – not great timing when you have guests coming over to bake Xmas goodies. James explained the likely problem and told me what his approach and cost would be before he started. He cut a small hole in our 88-​year old steel pipe to see how blocked they were and showed me the line’s 90% blockage. He explained that if he was unable to clear the blockage, we’d need to replace the line. I didn’t ask what that cost; I was sure I didn’t want to know. I crossed my fingers while he worked and was relieved when he reported the block was cleared. Amazing to see what a difference there was — it was like we had a new line. The whole adventure from discovery of the problem this morning to resolution took less than two hours. Our kitchen and laundry room are back online.

Ridgeway Mechanical — you guys are the best!!! The water in my house drives me bonkers from time to time — the builder did a poor job with the water main, which I hired Ridgeway Mechanical to fix several years ago. Following this, I’ve contacted them twice this year (2013) to repair/​replace aging plumbing items — one supply valve where the nut cracked, and one overflow valve that had gone bad. In every interaction I’ve had with RIdgeway, the techs have been straightforward, explained what work they were recommending be performed and why, and have been super quick to finish the work. Technicians James and David (two that I have worked with) really know what they are doing and get the job done! And if that’s not enough, their prices are reasonable, even when they have to make a weekend call. So thankful to have found them and they’re my go-​to whenever plumbing issues strike.

I called Ridgeway Mechanical to look at three toilets at my house that all had different problems. One had a dripping noise inside the tank, one took an excruciating amount of time for the bowl to fill, and the other I wanted a general inspection (might as well since I had the plumber out there). My roommate was at the house while they were getting repaired as I was in my busy-​season at work. While I appreciated their promptness in showing up at my house on time, I was so disappointed by the service and the price tag when I returned home that evening. For $ 235, they «fixed» all three toilets. The toilet with the dripping noise no longer drips (hooray!), but the toilet that took a long time to fill up ($ 125 to «fix») still takes just as long. I timed it before and after they came to visit, and it took the exact same amount of time. Not only does it take the exact same amount of time, but since they came to visit, it now randomly goes off intermittently (just for 4 – 5 seconds at a time). The toilet where I had them give a general inspection now only swirls the water in the bowl and will not flush. When I called the company to speak with a representative, I spoke with Derek. He indicated that he would call someone else at the company to see what more they could do. I never heard back from him nor Ridgeway Mechanical, but did notice that my payment was processed shortly after my call. I am so disappointed. I live in a nice townhouse community and had I received the service that I expected, I would have gladly recommended them to my neighbors. However, I don’t think I will likely call them again. It was an expensive price tag to pay to still not have the problems fixed.

I discovered that my water heater stopped working on Christmas eve of all days. I left work early and wanted to wind down with a hot shower. I turn on the shower and realized it was not warming up. Went downstairs to check the circuit breaker and what do you know, the breaker was tripped. Cutting it on solved my problem right? Ehhhhh nah. I called Roto-​Rooter first (see my review for them) and they kept pushing my time out till the point that it was nighttime. I didn’t feel comfortable with that so I canceled with them and called Ridgeway the next morning.
The technician was very timely (he actually got to my house before I did and he didn’t mind one bit), very friendly and professional. He explained to me that one of my elements in my water heater had corroded and suggested that if he replaced one he might as well replace the other one. That was a good move because both of them looked like someone spilled battery acid on them. He also explained to me that my water heater was manufactured in 2004. I moved in my brand new house in 2007 and I wondered why I had an issue with that water heater in 2008. Horrible (Georgia construction laws are horrible). So needless to say my water heater is already 8 years old. SMH
Anyway it took him less than a hour to complete the work and he informed me that if the water heater started acting up again I could call him back and he would replace the heater minus part of the cost of the elements so I wouldn’t be out so much money. I thought this was really nice.
My lesson learned here is to go with smaller, non-​chain companies. You get a better experience overall. I’m sure I would have been PISSED by time Roto-​Rooter got finished (and my pockets way lighter)
I will continue to use them in the future!

Kelly (sp?) was really nice and professional. He fixed my disposal and dishwasher in 10 minutes.

Did you know they don’t even own a plumbing license?

Outstanding service. Our representative, Charles, was awesome, knowledgeable, helpful, friendly and they are very reasonable. Charles took care of our leaky pipe from our shower upstairs into our kitchen ceiling and with no mess. I will def recommend this company and Charles to everyone I know:)

I highly recommend Ridgeway. We called on Sunday because we had some issues with our hot water heater. Allan Ridgeway spent a considerable amount of time with my husband on the phone — even looking at photos my husband emailed — helping us assess the problems to avoid coming out on a Sunday and avoiding after-​hour charges. He sent someone out first thing Monday to replace the water heater. The plumber he sent was fantastic — on time, friendly, professional and very knowledgeable. Allan gave us a ballpark estimate over the phone but when they got out on Monday realized that one of the concerns was not actually an issue — the actual price was $ 200 less than the estimate.
We will absolutely call Ridgeway for any plumbing needs we have in the future. Great people and great service.

Called for quote Friday Monday coming out to do the repairs. Very friendly fast service. Had a crack in my main sewer pipe, the old cast iron type… alas it also had a connection to a Lead pipe which was warped and had to be cut back as well.
Service: great, friendly. Only complaint is that they opened up a section of wall behind my dishwasher and never offered to fix it.
cost: $ 720 (around 150/​hr plus parts) I would have liked to have been closer to $ 500, but Atlanta like all larger cities over charges for good service providers.
Overall: Rusty & Jason were great guys. I would recommend them and Ridgeway again but I’d get a firm quote from more than one plumber if it wasn’t a rush job.

I own a vacant house in downtown Atlanta which needed the water turned on when I found tenants to rent the place. I called the City of Atlanta and they said they would send someone out right away. The next day, I received a written notice on the door that said someone from Atlanta Watershed came by to turn on the water but they had to turn it back off because the meter was running (meaning there is possibly a leak). They recommended that I look into «leak detection services», which is how I stumbled upon Ridgeway Mechanical, and get the leak identified and fixed before calling them back.
I called Ridgeway on a Tuesday afternoon to explain my problem. Given that my tenants had already started moving in and needed water ASAP, the situation was somewhat urgent and Ridgeway was able to squeeze me into their schedule last minute, send Greg down to the house during the worst traffic time of the day, identify the leak in what seemed like record time (apparently it’s a common problem), and provide me with an $ 800 quote to replace the main water line from the street to my house. All of that was completed within an hour of my initial call. I was amazed.
However, I’m a girl who likes to shop around so I spent the next two days getting quotes for the same service from other plumbing companies. You would think that I’d get a faster response time from these companies since the problem has already been identified and I already know exactly what I need but, to my surprise, it actually took these other companies an average of 1.5 days to provide me with a quote, compared to the 1 hour turnaround from Ridgeway. On top of their slow response, the quotes I got from were almost double of what Ridgeway provided.
I called on Thursday afternoon to schedule an appointment with Ridgeway, and as before, they were able to fit me in immediately and penciled me in for Friday morning to fix the water line. Even though I had a bunch of meetings lined up on Friday morning for work, Ridgeway had no problems fixing the water line without me having to be there (since it’s all accessible from the outside) and left me a voicemail after they were done. I called them back on the drive home from work to make my payment over the phone and that was it! It was the easiest, most painless plumbing transaction I’ve ever experienced.
I wouldn’t hesitate to recommend these guys.
BONUS: There’s a $ 25 off coupon on their website =)

I would like to echo the other positive ratings about Ridgeway Mechanical. Looking for a second opinion on my sewage pipe issue I gave these guys a call and Alan responded promptly. The initial quote from another company to replace the sewage line would be a $ 3k expense and I needed someone to verify the claim.
Alan said at first that we might be able to repair the line for less and attempted a different solution first which would’ve resulted in significant savings to me. When that didn’t work he further inspected the pipe and saw on camera the tree root which had cracked the line. I was not charged for the first attempt to fix the issue nor the fee some companies charge to snake a camera down the pipe. His cost to replace the sewage pipe was reasonable and less than the first quote I received. He came back soon after with a rented tractor and finished the work in no time.
I have recommended him to several friends and I have his card in case I ever need a plumber again.