Rocky Mountain Snow Ski Shop

For a ski shop that is located in a city nowhere near a ski slope, this place is amazing. Good selection of equipment, clothes and accessories. The staff is very helpful and shoots straight with what you need and what you don’t need, which is unlike many places I have been recently.
I had not purchased new skis in many years, as it was easier just to rent on our short trips, but with so many planned this year it made sense to buy. They helped me pick out something that would fit my specific needs and had great package pricing.

I have yet to actually buy anything myself, but being a deal hunter and snowboard enthusiast this is one of the other ski shops ITP that I direct people to. Granted some of the normal prices stuff is a bit expensive and can be found online for a better deal.
I have been here two occasions as the other two attempts, they were already closed before the actual time listed. On one visit, I came with my best friend trying to find something for her boyfriend for christmas back in ’11. Since we going on a trip to Denver later in January, the sales person (A skier) showed us the snowboarding luggage they had in stock. Though we didn’t get a deal, she chose the black and white plaid with red accent burton wheel snowboard travel bag. We then later went back to Peter Glen Ski shop up the road to return the same snowboard bag but in all black back. I’m glad she did, cause when we arrived in Denver, their snowboard bag was easy to spot out at the baggage claim, while my other friend was still trying to decipher if his all back burton bag was his after the third time it circled back to us. Lesson learn, tie a various colored handkerchief so it’s easy to spot.
My 2^nd visit was with another friend when they had their annual sale. The parking lot was so packed, that they opened the side lot. Even with all the people there, each sales person was helpful on helping my friend. An elderly woman who worked the women’s and kids outerwear section was able to find a waterproof bib in here petite size granted it was in the kids section. Next was the salesmen in the snowboard and snowboard boots section. He was very helpful and brought out so many snowboard boots to see what size and model fitted her properly. I think he brought out at least 5 – 6 different boxes and boots.
Also since they do lease snowboards and bindings, I recommended my cousin to stop so that he could pick up a good board with out spending the same on rent. Of course he was impatient to wait for me to go with him, but I’m glad that they didn’t sucker him into getting a board beyond his current skill level. We also learned that though you only pay half the cost of the total that season and the next the season after, you actually have to return it to the store after the season is done. Still, it’s not a bad deal as most Atlantan’s aren’t snowboarding year round. I think I might be tempted to pick up a new ’13 never summer board next season from here.

I’m done with this place… what awful customer service. I’d been coming to Rocky Mountain Ski shop for the last 15 years, I even bought my first snowboard here. But, after my last experience, I’m finding somewhere else to go.
I recently dropped my board off to be waxed for an upcoming trip, something I’d been doing for years here. In the past, I’d shrugged off less than par customer service figuring it was someone having a bad day or whatever.
But, this last time was the straw that broke the camels back. I walked in and no one could care less. There was a very tall man standing by the entrance way who looked bothered that I even walked in. I asked him several questions about my snowboard and he just looked at me like I was an alien. Finally, a younger man with longer hair came up and he at least acted like he had a personality.
I then needed to purchase some new goggles and the women upstairs were rude and didn’t even bother to help me or talk to me. They just pointed to a shelf a goggles and continued their oh so very important conversation between themselves… did I mention I was the ONLY person in the store!!!
The only nice part of this experience was the dog laying by the doorway, and that dog was more interested and had more personality than anyone that worked there that day.
When I picked up my snowboard that same young man with the longer hair was there, thank goodness and I appreciate him because he seems to be the only halfway decent person that gives a damn in that store.
I ended up going to REI to purchase the rest of my accessories for my trip and I have to say that I’m finding a new place to tune and wax my board as well as shop for any kind of ski/​showboard accessories in the future.
It’s a shame after so long of shopping here that this place has become what it has and I’m frustrated I ever spent so much money and time here in the past just to be treated like an annoying fly on the wall and get more attention from the dog in the front than any employee in that store.

Ohhh boy, was I ready to go when I found out the about nearest slopes’ opening! I scrambled to get my stuff together– I’d been dying to get out there! Alas, my boyfriend got new skis that needed to be mounted, which usually takes about a week, sometimes up to 2 weeks when it’s busy… so we thought we might have to push back our trip… But! Rock Mountain saved the day and got it done it in 3 days! And they even didn’t even give us crap for the short notice :)
Beyond the expedited service, the staff was incredibly friendly and down-​to-​earth. I love outdoors stores where the staff is passionate about the sports, have extensive experience, great stories, and advice.
The store itself is fantastic. It’s huge inside, 2 stories, but the layout makes it easy to find stuff. It also has a nice decorative touch– with wooden benches and a Christmas tree on one side, old school skis mounted on the walls, and a GONDOLA on the upper level– so it doesn’t feel like you’re at a ski depot.
The ski/​snowboard equipments, men’s wear, and furniture (?) are downstairs. The whole upstairs is for ladies and children. When I first walked up the stairs, I was a little intimidated. It was very boutique-​like, with fashionable, dainty ski jackets and accessories. But beyond that section, they had a whole parade of snow wear. I like that they carry such a variety, from furrr-​trendy to plain, reliable black pants.
Even if you aren’t into skiing/​shredding specifically, this is a good place to shop for winter clothes and accessories. Some of the items were overpriced ($ 80 for a hat???), but they had a lot of sale going on too. Yay for ski season!

Went here for the first time this weekend looking for some waterproof gloves for my 4-​year-​old. We tried REI, Dick’s, Target, etc… to no avail so we made the treck from Acworth to check out Rocky Mountain. Loved this store! Not only did they have a great selection for kids, their sales associates were so friendly and helpful. Literally some of the best retail customer service I have ever experienced! We ended up with a great snow gear for my son including the waterproof mitts we were in search of, a snow bibb, and some of those big disc-​like sleds all the kids use when it snows. Prices were competitive too. We’ll definitely be back!

My bf and I went here to get him some gear for our upcoming snowboarding trip. We were helped by Tony, who was extremely friendly, knowledgable, and helpful.
At first glance, the prices appear to be higher than Sun and Ski Sports (Discover Mills), but Tony gave Mike a discount on his boots — for no reason. They’re not last year’s model or anything. So it ended up being cheaper than Sun and Ski. However, without a discount of some sort, it IS more expensive — I’m relatively certain. But Tony’s expertise might be worth the difference. He even steered us away from Cataloochee Ski Area, which was where we were planning on trying. He said Sugar Mountain’s worth the little bit of extra distance and expense, so we’re gonna try it!
I wish I had talked to him before I went off half-​cocked and bought half of my shit online. Sometimes being impulsive will bite you in the ass. Live and learn!