Salon121 Buckhead

If I could place ZERO starts I would!!! Stay away!!! Waited an hour as India the owner was running late. I have short hair above shoulders, without a minute she advised she wanted to charge 50 additional dollars to do KERATIN above the 80 GROUPON cost! My hair is not thick! It is normal. When confronted she said it was all up to her discretion and to get a refund from GROUPON and to leave! The salon was empty at I see why FRAUDULENT PRACTICES, UNPROFESSIONAL BEHAVIOUR.

Stay Away! I tried this salon because they had a Groupon for a Keratin treatment, and had an all around terrible experience. My appointment was at 10:00, and I was not even seen until 11. Once I was in the chair and my hair was wet, I was told it would be an additional $ 75 because my hair was long and thick. I told her I didn’t understand, because my hair is only to my shoulders and not thick, but she insisted that because I had so much hair, it would be an upcharge. I was already in the chair and had already paid $ 69, so I proceeded with the treatment. After 2 hours, I was finished and my hair was seemingly straight, though I had hairs sticking up all over. She insisted it was because of the Keratin. This was my 6^th Keratin treatment, and never before had my hair had so many flyway’s. When I went to leave, the guy at the desk wouldn’t accept my credit card until I left a Unilocal Review. After being there for 3 hours, all I wanted to do was leave, so I left 5 stars and said they were good (that review was removed). The unfortunate thing is that in the end, the Keratin treatment did not work at all! It has actually left my hair frizzier than before. When I called, she told me it is probably because I didn’t follow the after care instructions, which I did. No offer was made to look at or fix my hair, though I wouldn’t go back!!!
Additionally, I purchased a Groupon for my friend as well, and the treatment did not work on her hair either.
I would never recommend this salon and if you’re thinking of trying it, don’t!

I got my first keratin smoothing treatment done here; It definitely didn’t work a miracle at all! I think I might have gone in with unrealistic expectations, but since this is my first treatment I have nothing to compare it to.
I’ve read a lot of complaints about the owner increasing the Groupon price for people with long hair. This too was the case with me but I do have very long thick hair so I completely understand the charge; however, I think it would have been nice if they stated this on the Groupon!
**UPDATE**
My hair faded back to its original texture after about a week. I was very disappointed especially after spending double the advertised rate! I recently decided to give keratin another try at different salon; what a difference!!! Salon 121 sprayed a watery substance on my un-​partitioned hair and placed me under a hairdryer; The second salon I went to used a thick creamy product and brushed it on my partitioned hair. When I described the process which was done at salon 121 my stylist laughed and told me that they had used watered down product in my hair. It has now been over a week since my second Keratin treatment and my hair feels amazing!!! I now know that I was ripped off by Indya. I wouldn’t recommend this place to anyone. BEWARE OF THE GROUPON DEALS!

I went to get a keratin treatment done with a groupon. My hair looks great, but I was very disappointed with the service. My stylist used the same comb on me as she did on the previous client and I was not happy about that. And, I did not see any sanitizing equipment around!!!
I will not be going back there again.

Wow! I didn’t read any of this before going. I was charged extra $ 65, plus i had a groupon. I’m a natural and was given a corrective cut and hydration tx. All and all I was satisfied. It was fine this time, bc my hair looks amaze!

My wife went there yesterday and end up left the salon without getting the service done. She bought Groupon for Keratin treatment for $ 69. The stylist (Indya) was so rude to her and requested additional charge of $ 180!!! She said that my wife’s hair is so long (her hair is just a little bit longer than shoulder) and not thick at all. Every time my wife tried to negotiate the price, the stylist kept saying that because her hair is extremely long so it’s expensive. She also said that their product is so expensive that’s why she has to charge more. The stylist even offered for my wife to get a refund from Groupon and she will do everything for $ 200. This is totally a rip off and so rude. Indya even grab my wife’s hair and pulled it hard and complaint about how dry her hair is. This is so unprofessional. I’m glad my wife left without getting anything done. Beware of this salon!

Went into Salon 121 with a coupon for keratin treatment that I got on halfoffdepot. The coupon was $ 69 for a supposedly $ 350 treatment. When I arrived the man at the desk was very friendly and welcoming. I’d booked my appointment with India online and she was still with a client so I waited until she was free. At that time, she looked at my hair and said it would cost $ 125 IN ADDITION to the coupon because my hair is longer than shoulder length and the fine print on the coupon said additional fees for hair longer than shoulder length.(My hair is about 2″ below the shoulder.) I could understand if there was an extra $ 40 – 50 tacked on for longer hair, but $ 125 is ridiculous and a total ripoff. I got up and left. I really resent being pulled in by a coupon only to be blindsided by unreasonable extra charges. Total waste of my time and totally unprofessional. After reading reviews, though, I’m glad I didn’t have it done since they seem to do a hit or miss job. Stay away from this place.

Lady answering the phone is great very friendly and great on the phone. I am a business owner in the beauty industry, so I notice everything myself. I purchased a voucher for my keratin tx, the owner (Indya Lowe). During my keratin tx, Indya Lowe was off and on the phone, she had just moved to a new location so basically I seen it that she was too busy for clients that day. Long story short keratin tx was done incorrectly my hair looks the same afterwards as It did when I walked in. I have been having these treatments for about 5 years on my hair, so I noticed she wasn’t putting enough product on my hair, just dabbing a little here and there. I said nothing she suppose to be the professional right? She also left my under the dryer for about 35 min., while she was on the phone. Another lady come to take me off the dryer. Usually you would use a hair dryer to dry someones hair, since my hair is past my bra strap.
I purchased the voucher for $ 79, she gets 60% of that, my hair is long so I paid additional $ 60 for that and I did tip her $ 40 for her time. Money is not the issue but I can say unprofessional, rude, I did not get the correct tx, I think basically just flat ironed my hair. Not sure how a place like this stays in business. I did not make a fuss because, I’m not like that but I can right a bad review and never go back in there and make others aware of the half-​ass work that goes on at this place.

Stay Away! My daughter had a groupon and they wanted to charge her extra. They had already applied the Keratin treatment and when she questioned the extra charge they went off on her and made her wash her hair and not finish the process. The owner proceeded to lock her in the salon, now with wet hair, and would not let her out. She finally opened the door because another client was coming in. They tried collecting on the Groupon but I did get a full Refund. STAY AWAY!!!

I wish I could give 0 stars.
Before I buy a groupon, I read all of the fine print, to ensure there are no additional charges or issues that I do not know about prior to buying. I bought this keratin treatment with the assumption that I was only going to pay $ 79. When I arrived at Salon121, I was greeted by the owner and sat down. Upon examining my hair, they said it was too thick and that it was going to cost an additional $ 75 to do the keratin treatment, therefore making my total cost $ 154 now. Another female customer receiving the same keratin treatment (who had also purchased this same groupon) clarified that no where in the groupon does it list additional charges may occur and that the salon should not charge us an absurd amount extra to do this treatment. The owner then had a verbal argument with this other female customer and was very disrespectful. She said she can do whatever she wants and the customer should not tell her how to run her business. Most business owners understand the concept that the customer is always right no matter the circumstance. I stayed quiet for the most part, but I agreed with the other customer completely. We both declined getting the service done and agreed to request a refund from groupon.
This is where it starts to get scary. Since the first customer already had product in her hair, the owner locked the door and said she would not let us out until the first customer paid the price ($ 25) for the product already placed in her hair. The customer threatened to call the police, and I was about to call the police as well. I am tempted to report the owner and salon to the Better Business Bureau. As her customer, I felt unsafe and threatened in that environment. If I knew I was going to be paying an additional $ 75, I would not have bought the groupon in the first place.

Came here for a keratin treatment from groupon that was absolutely amazing for my hair! I am hooked and will continue getting these for my hair every 3 – 4 months.
As for this salon in particular, I was there the day that a girl had her hair cut completely botched. I am almost 100% sure it was a review posted below from Jessica. I watched the stylist completely chop off that poor girls hair — and she even brought another stylist over to try and «fix”/“cut» more hair off. I remember sitting there thinking «I’m glad scissors are not going near my head today!»
The same stylist that cut her hair was the same one that would work on my treatment. The only thing I did not care for was her slight unprofessionalism. She came over and started mildly venting about the client before me.
I would go here again only if I found another groupon — and only for a keratin treatment. I go to Marie Marie salon for my cut and color and that is an amazing salon :)

Of course I have only one way to do most of my reviews, in detail!
so here is the hub of a cluster of salons and I discovered this place using a voucher on one of those groupon type sites. Kudos to them for marketing in a way that saves the customer money
Person on the phone very friendly for directions, easy online booking off to a good start
Upon arrival promptly served and offered a beverage (coffee/​water etc)
Place was tidy for the most part etc
The glitch?
I have to say as an opinionated person– I do not take too well to being insisted to take additional services– I understood it came from a place of passion for her
work– but ease up
If I decline a service, to my detriment or not, let it be!
After that bump in the road
it was smooth sailing
really enjoyed the end results and luckily her personality was more engaging as the time passed, she can come across as rough around the corners
would I go back? sure
and I was in & out in no time at all, Im sure you could try out their service with some type of promotion and form an opinion for yourself just the same
3.5 rating

Indya is an amazing stylist! Her professionalism and style really makes the experience. You aren’t overbooked and her open schedule really caters to working-​women, who don’t want to spend hours in the salon after work. I love coming in the morning… from a great greeting to inspirational music, my day gets started right, not to mention shes extremely close to work!

I absolutely love this classy and elegant salon, the people and the location. Tonya is amazing — she does what is healthy and looks hot for your hair and has a great personality. The products and equipment that they use is great, AND they keep appointments on time. Love Salon121 and Tonya!

I had my first experience at ‘Salon 121′ yesterday and it was fabulous! My stylist was Tonya… this was not my first time with Tonya I’ve been going to her for a while but this was my first time at Salon 121. The atmosphere is very calming. It’s a medium sized salon with not a lot of over the top glamour that’s ridiculous to the eye.
The service is impeccable! As soon as you enter the door you are greeted by the stylist chairs and receptionist desk. The receptionist and your stylist greet you immediately.
I had highlights done yesterday and they look AMAZING! Thanks Tonya! My appointment was at 10 (which I set the day before by the way) and Tonya was willing to work with me to figure out what I wanted and how I wanted it even though she had an appointment at 11. I had to be patient once her 11:00 showed up as well since I wanted color at the last minute. Convenience and customer service is what Salon 121 is all about.
I definitely recommend their service and I DEFINITELY recommend my stylist Tonya Ellis!!!

Gr8 atmosphere. Love the service… in & out!!! Indya is fabolous