Don’t know what Sysco is? Don’t worry, if you’re not in the food service industry, you probably wouldn’t know. Sysco is a nationwide distribution company for food used in the majority of restaurants you probably visit. They are the big dogs of the industry, and they have more restaurant accounts then any of their compititors. How it works. Most restaurants or food service establishments have a chef or kitchen manager who order the majority of their food from Sysco. They carry everything from napkins to filet mignon. Most of the things you think about when it comes to a restaurant, they can sell you. When you are at a restaurant or food service establishment, most of the stuff you see, from food to silverware, comes from Sysco or Edward Don(another company that sells restaurants everything, but the food). Every business has a sales rep. assigned to them from Sysco, and I’m lucky enough to have a good one. Chad Guinn is a young buck, but has worked hard to become a pretty decent rep. The relationship between a rep. and a customer is tricky and you have to be willing to go the extra mile for a customer. On most occasions, Chad has gone that extra mile. Reps. don’t work in the restaurant/establishment, so alot of times you have to help them help you. Also, with thousands of products, not every rep. is going to know them all. A good rep. will know most of them though(Chad, I’m talking to you :)). Sysco backed products are alot better than most of their competitors and is worth the extra money that you have to pay sometimes. They also have a culinary salon that customers can utilize to try new products, talk with their reps. boss, and hash out new ideas. This can be a useful tool if you use it. Book a salon and the Sysco corporate chefs will let you sample new/existing products that you think could help your business. Sysco is like the Big Brother of food service, but if you play your cards right, they can be an allie. Cons would be that you are dealing with a huge company, and they don’t neccessarily«need» your business. It’s hard to be personable with every establishment when you’re this big. The Pros are that they are this big. They have buying power and the ability to fix anything that might go wrong. You have to keep them on their toes, but you can get some quality products and some good customer service. You just have to be smart enough to figure out how. Have a crappy rep. You’ll be hating life.