The Pet Set

I’ve always enjoyed getting my puppy Vinnie’s haircut here. They are always very professional. He also has a fun time in day care as well and the prices are very reasonable.

Always happy with how she turns out. Can’t beat a bath, nails, and teeth cleaning for a reasonable price. Very accommodation to drop ins too.

This is a great one stop shop for grooming, boarding, and daycare. The play area is inside, spacious, and makes your pup feel right at home. The staff is amazing and very helpful. I highly recommend The Pet Set!

Awesome service. Very helpful and didn’t try to sell me extra stuff when I asked for help.

Pedro from the Midtown location recommended the Briarcliff Road spot and I couldn’t be happier with the service. It was my dog’s first time in Atlanta so I was nervous about her being with a new groomer. Sammy was

My first time shopping here was today. The staff was extremely knowledgeable and helpful. Looks like they have an excellent selection of quality products for dogs and cats. I’ll be back! Janet

Awesome service. My dog always comes home happy and the groomers are amazing. I’ve lived in Atlanta for 4 years and this is my go to store for grooming and pet needs.

I’ve been taking my dogs there for years but the last few times I have been very unhappy. Not only have they gone up in price 3 times in the past year but the employee turn around is something. They can’t keep employees and I don’t think half of them are actual groomers. After noticing that they had not been cutting my dogs nails, they argued with me. So I had to take my dogs to their vet and get their nails trimmed the proper way! What a let down and after reading the other low star reviews, I don’t even think the Pet Set cares. I’d rather give my money to someone who takes more pride in their work.

Great place I always go to Darryl he’s great and treats my dog like his own. Great selection of pet products you would usually have to go online to purchase. Sometimes our appt could last longer than anticipated but just means they are taking they’re time with my pet.

I’d give this place a zero if I could. Took my cat in to get shaved and she came home with two infected nails on her front left paw. The vet bill was $ 225. Pet Set claims that they have surveillance proof that they only touched her back paws. I have never cut her nails, and they are so clearly, bluntly clipped on her front right paw that I know for a fact they are lying to me. I’d verify with the left paw but there is so much pus and blood that there’s no way to get a visual of the nails. The vet even said that the nails had been clipped. They had me send the vet bill and called me back later saying they had surveillance proof it wasn’t their fault. When I told them I would come to their store to warn customers bringing in their pets, I heard someone in the back say «tell her to bring it on.» These people are classless and heartless.
I’ve been asking to speak to the owner for two days and they refuse to put me on with him, despite several claims that he will call me before the end of the work day. They said the only way I can speak to him is by coming in to review the videos, then setting up an appointment to speak to him. I am absolutely livid and will never take another pet there. And you shouldn’t either if you don’t want to be $ 300 in the hole with a poor pet in extreme pain.
All claims that the pet set have commented below are false. The veterinarian has told me the exact opposite of what they claim she told them. And we have a follow up appointment with her tomorrow because the damage was so severe, that she wants to see my cat again to ensure she has fully recovered. She has said that the nails look clipped. Instead of responding professionally privately, which is all I had originally requested, they have accused me of telling lies, spreading slander, and «attacking» them via social media. When in actuality, this is the same exact message, copied and pasted, that I wrote in my Facebook review. I just wanted to ensure it was in the appropriate places and others could see the rating. You can see from other reviews that other animals have come home from them with cuts and blood, so I suppose my situation isn’t too out of the ordinary for this establishment.

Made an appointment, rescheduled two hours before my appointment for the next day. I received a call from the groomer asking if I was still bringing my pet in… someone failed to tell her that I rescheduled. Anyways, I dropped my pet off the next day and picked him up but his hair cut was terrible. I’m sure their other groomers can do way better styling but my pup looks like an old fart :-/
They kept calling my dog a «she» and when I corrected them, they would keep calling him a «she»…also, a pink bandana was placed on him. I understand that Valentine’s Day is two weeks away but that’s no excuse to put a pink bandana on my male pup. I’m all for reducing gender stereotypes and could care less about cross dressing HUMANS but please, not my dog! It’s bad enough only one of his testicles fully descended…
But in all seriousness, I won’t be taking my pup back mainly because I’m unhappy with his fugly ass hair cut and patches.
It also smelled funky in the store but their items seemed pretty cool and fashionable if you’re into that stuff…

If there was a negative star they would have 10. From the time of booking to the «mix» up on confirmation times to the mobile
Groomer telling me she doesn’t work at 9am on Saturdays. One of the most unprofessional run businesses I have ever come in contact with. It seems the mobile groomer runs her own schedule and when you fill out the form online and they confirm your time via email and verbally it’s apparently a preferred time not your actual appt time. Not only did they get the appt time wrong they also had my dog down for a haircut when on the online form I clearly stated a deluxe bath along with a ferminator treatment, nail clippings, teeth brush, and glands. Confusion for the mobile
Groomer and myself. Will NEVER use their services again!

Went to this place for the first time and loved it. The group of the guys who run it are very friendly and move people through the line quickly. Their store is super clean with a lot of cool stuff I haven’t seen at Petsmart. Reasonable prices, especially for grooming and baths. Highly recommend.

zero stars. how dare a associate help me and were stopped from a «manager» in order to help someone else. whats the matter my skin color? oh because it couldn’t be because im a women he stopped the young lady helping me in order to have her help another women. i will not! stoop to low to specify whom was what nationality either. pure disgust when another customer stands there in shock as well as i were. fyi i really do appreciate the huge selection of pets necessities however i wont be purchasing any from this location without an apology. if this is what the south is really about then i will happily take my pride back to the north. and to the «gentlemen» on this day 12÷3÷2015 please do understand you will and also will be profiled just because of who you are. good day.

We had taken our Wheaten puppy here for grooming and doggy day care a couple of times. The first grooming was great, we were very satisfied with service, I believe Stephanie (?) was the groomer. Louie came out looking very fluffy, clean, and handsome and his long eyelashes had been combed out and looked awesome! The more recent visit was very unsatisfactory. I had discussed with the groomer that I wanted about ¼ inch cut, and assumed he would also get blown out and brushed, as before. The groomer assured me that everything would get done, and that he had many years experience and knew how to groom Wheatens. Later that day, when I picked him up, he didn’t even look brushed, his eyelashes were very disheveled, and his «beard» hair felt crusty. I didn’t notice about his lashes or beard immediately when I picked him up because he was very hyper and jumping all over the place and I was trying to pay quickly and get home. A little later when we’re in the car and Louie had calmed down, i got a good look at him and realized all the issues. I called the store back and asked to speak to a manager or supervisor, and the employee asked me why, and I told him that I had some concerns about the grooming I had just paid $ 80 for. I asked for a credit or a discount since I had just spent so much money and was very clearly unsatisfied. He told me «the best he could do» was put me in touch with the groomer. I said that I would rather speak to a manager and he told me «that was not possible.» I then told him that I would not be bringing my dog back to them, and he said «That’s fine, that’s your decision.» I could not believe how terrible this customer service is! So anyway, I left a voicemail for the groomer, who called me back about an hour later. I stated my concerns above, and the groomer told me something about how my dog won’t look fluffy because they cut his puppy hair off but it will grow back… this did not really make sense to me, and since he just kept repeating himself, I ended the phone call. I’m still not sure how there is no supervisor or manager available to answer customer concerns. This is all very unfortunate because Louie had a lot of fun in the day care and it is a very convenient location for us.

3 WORDS: FLEAS AND TICKS!!!
I hate to be negative so let me first start with the positive. I brought my puppy here for grooming and the groomer did an okay job. The END.
Now for the details: I made an appointment online and specifically detailed what I wanted from the groomer so I found it VERY odd that the morning I went to drop my pup off, they had no idea what I wanted and the groomer wasn’t even there yet. I was told I could leave my pup in daycare and I would receive a call from the groomer when he arrived. 3 hours passed. NO CALL. I had to be the one to call back and ask for the groomer! Lords know what and where my pup was this entire time! The groomer of course acted confused when I explained the way I wanted my puppy’s hair cut. A very frustrating experience. AND NOW FOR THE WORST PART: THE DAYCARE!!!
My puppy is only 9 months old, is a «house» dog, very well cared for and does not regularly attend any other daycare/​boarding etc. Needless to say, he is VERY CLEAN and sheltered. I decided to start bringing him weekly to The Pet Set’s daycare because the price was great and it seemed like a great environment for toy sized dogs. I should have known something was off when they took him in for daycare WITHOUT even asking me for proof of his vaccinations, flea treatment etc. They DO NOT check all dogs here for vaccinations or fleas because in less than 3 weeks, my poor puppy came back from daycare with KENNEL COUGH, FLEAS AND TICKS!!! I AM SO DISGUSTED AND WILL NEVER BRING MY PRECIOUS PUPPY HERE AGAIN! I AM TRAUMATIZED AND I’M SURE MY PUPPY IS TOO!

So I took my Australian terrier in for a haircut. I specifically said no box haircut. I requested that they only cleanup his face not cutting his hair to short in the front. I wanted him to remain true to his breed. He had a really bad case of hotspots this summer so I wanted them to cut the hair low on his body so I could treat his skin affectively. OMG! When I saw him I was furious. I complained about the service of course the groomer had left for the day. I sent an email to the owner and rated the service on the website, no response. Honestly I understand if they had to cut his hair shorter in the front solely for blending purposes but someone should have called me 1^st. It would have been much better had I been warned.

They seem to have done a pretty good job with my babies. I’m happy. I will come back.

I’ve been taking my little guy since he was a year old to Darryl. He’s AMAZING with him. I was referred to him one day while at the Piedmont dog park by Another miniature schnauzer mother. The staff there is also great. The manager, Javier, has been there for longer than I’ve been taking my little one, of which by the way he’s a 9 year old man now,. I have ALL GREAT things to say about this location and am glad to see their growth over the years. I refuse to take Bobie any where else as I just absolutely love how he is groomed and the great treatment we both receive from the staff. I 100% recommend every one bring their pet.

This review is difficult to write because I really wanted to like this store because of cost, location, and availability but I am finding it very difficult to even give it 1 star. I will begin with the whole experience from start to now.
I made an appointment a week ahead of time over the phone and when I arrived, I was told that I didn’t have an appointment but they could squeeze my two cats in. My complaint is that the staff is not very welcoming like one would hope for when your about to drop off your pet and leave them there for 4 hours. They just moved through the motions but never attempted to make small talk or really even greet me. I explained to them that one cat would get just a bath, brush up, and the other services offered at the $ 50 service. The other cat would receive the works including having him shaved. The groomer (Darryl) came out and he was the polar opposite of the staff. He was bright, cheerful, welcoming and we had a great conversation about what I wanted done.
I returned about 4 hours later to pick up my 2 cats and again dealt with a bored and flat store clerk. While paying I was told that one of my cats had hurt one of his front paws and one of his rear paws but it wasn’t to bad. Since the groomer had already left, she attempted call him and left a message to have him call me. I made it home and the cuts on his feet were pretty bad and so I cleaned it up and made sure he was OK. I never received a phone call from the groomer to find out what had happened. Now I will say, he did an amazing job on shaving my cat and making him look great but no one wants their pet to come home with blood on them.
Now 4 days later; I returned home last night to find a very sick cat, his ear was full with gunk, eyes watering, and a large lump on the side of his jaw. I cannot say for sure that the lump was caused by the groomer but I know it wasn’t there before Sunday’s visit and the services include brushing the cats teeth. Now the ear portion, my vet explained that this is common when cats get water in their ears and it is not properly drained and the grooming services did include an ear cleaning and a bath. My cat has been bathed and groomed at least once a year for the last 4 years and has never fallen ill.
So in the end the grooming cost was $ 79, but I spent $ 225 at the 24 hour Vet last night diagnose the gunk in my cat’s ear and then another $ 130 this morning to biopsy the lump on his jaw and pay for all of the antibiotics and pain medications.
If I was going to just this shop by the haircut my cat received they it would be 5 stars but with the costs I am now stuck with because my cat got 2 separate infections at the same time force me to not recommend ThePetSet to others.

I was disappointed with the service at this pet groomer. They advertise cat grooming and I brought mine for a bath and nail trimming. Normally, I trim the nails of my cat and wash him at home. Here, they did not finish the job and charged me full price. They should not advertise as experts if they cannot handle a seven pound animal. Overpriced and the dogs they board are displayed to the public. Better places all around Atlanta and the metro area. I took a month before reviewing and thinking before posting this response. Disappointed all around.

I had our lab groomed here today and they did an excellent job. They were prompt, friendly and she looked great when I picked her up with her cute little bandana. They made a package deal for me instead of charging me for each service and making the service unaffordable. I’ll be bringing her back soon!

Always great professional service.

I had the best experience at the PetSet today. I found the employees to be super duper helpful and friendly. I will be back and I was very impressed with the cleanliness of their boarding facilities.
I cannot wait to give my dog her new collar, toys and treats!
They have a fantastic amount and selection of inventory too!
I highly recommend this place! This is a must go to!!!

Who doesn’t love a place that has endless amounts of goodies for the fluffy love in your life?! Well. me, when the person who handles the fluffy’s money is treated poorly.
I really do try to give people the benefit of the doubt and visit a place a few times before writing a bad review. We all have bad days, no? But seriously, you work at a store that has little tiny frosted cookies for dogs, that’s gotta make you want to act less cranky?
The Staff is generally unhelpful, well I don’t mean unhelpful, I just mean too busy chatting it up with each other to pay attention to you. In all fairness, I did get great help here once, the employee was cheerful and friendly but… had no idea about any of the products or whether or not they carried them. Which seems to be a general theme here. I actually had quite a comical time trying to bridge a language barrier to determine if they had bait bags (those treat bags you wear on your hip) and harnesses.
But the reason we get one measly little star is the way I was treated when I tried to return a product that didn’t fit my dog. Staff up front says no problem, and asks if I’d like to exchange it instead. Hmmm. maybe, let’s see. While we’re looking, someone (I’m assuming the owner) comes out of the back and says the item smells and he won’t return it. He’s a adamant about this and rather forceful. It had not been worn or used (see the part where I mention it *not* fitting my dog) and was covered in a nice layer of dust from having sat in the store for so long. I guess that’s why he couldn’t bear the thought of taking it back!
He never did introduce himself, so who knows if it was the owner or not. He carried on a conversation in another language with his staff while standing in front of me and only engaged me to confront me. It was distasteful and genuinely disheartening to see him dismiss and discredit his staff this way as well.
Luckily, in this city, there’s lots of options that truly are dog AND owner friendly. And luckily, those places have frosted cookies for fluffy as well.

Love this place! Great prices, easy to make last minute appointments, and they do a super job on my dog.

We just adopted another dog… a 1 year old American Bulldog named Tank and we started bringing him to The Pet Set for daycare as well. He is high energy, super friendly and loves to play with other dogs. He’s large, around 90lbs, but I was really impressed with how the entire staff interacts with him. Every time we walk in someone on the staff says «Tank!!! Hey!!!»…he’s made quite a name for himself! I also just had his ears cleaned the other day while he was at daycare and they did an AMAZING job. As he was rescued, he never had much medical care and I noticed his ears were very badly packed with black wax and just terribly dirty. When he came home his ears looked spotless! Again, this place is wonderful! Love it, and so do our pups!

I love the pet set. They did a great job on my mangy rescue maltese. Barbie came out truly looking like a Diva! I love the groomer Kelly! She is great with small dogs. I got the full body cut, bath, and extra $ 15 treatment and you could tell that they performed all of the services. The only thing that I didn’t like was that they didn’t file her nails short enough for me. I’m thinking of trying the boarding services soon. The daycare pups always look happy.

We take our pooches here for grooming and they do a wonderful job! In fact, we’ve tried other places and have been let down in service and just the quality of grooming.
The Pet Set is not exactly right down the street for us so we have to make an effort to get our dogs here. And, they are a tad more expensive that some of our local choices but it’s worth it in the long run. The last place we went to was a nightmare and we ended up only saving a few bucks…
Staff is amazing and is always friendly, I’ve never had an issue with them. They are always prompt and respectful and treat our dogs that way, too.
Grooming is superb, our dogs come back the same way every time and look great! They really take the time to make your dogs look and feel wonderful.
The only negative I have is that we did board our dogs here for 5 days and one of our dogs ended up getting kennel-​cough, even after we got his shots for it. I realize that it’s not entirely The Pet Set’s fault this happened but it was disappointing to come back from vacation and have to take our dog to the vet for antibiotics. I do like the web-​camera feature they offer and rooms are spacious and always monitored.
Beyond the kenneling issue, everything has been superb!

My dog COOKIE came in today for doggy daycare and had a fantastic time. I drove all the way from NC for a last minute trip and was panicking that my puppy would not have a place to go. First off, because it was a Saturday, most of the doggy day cares in the area were either booked or werent taking in any appointments but thank god The Pet Set was able to take Cookie in with open arms (even though Cookie had never been there before). They were so welcoming, staff was extremely friendly and the dogs in the day care seemed to be so careless and relaxed. The man who was in charge of the dogs did an absolutely excellent job taking care of those pups and if I lived in Georgia I would bring Cookie in every week! Thank you Pet Set and thank you to the staff for being so amazing and welcoming to us foreigners!
Love Cookie and Yuri

If you want your pet to develop a fear and anxiety over grooming, then by all means go here!
My dog came back with a cut on her leg, her hair not done correctly and no apologies. I asked them to fix her and they said they were booked the rest of the day and I would have to come back with a receipt to get her fixed.
The only reason I did not give one star is because the store had nice stuff for pets