Towneplace Suites by Marriott

Newly renovated and much improved! I enjoyed my room and my stay. I was here on business and was warmly greeted and given my preferred floor. They had nice hot cookies in the lobby in the evening. The laundry was free! Breakfast was better than standard townplace fare. My room was quiet and well equipped. The only thing that was difficult was entering and exiting the parking lot — a left turn out isn’t really possible. Also it is next to the freeway and sensitive sleepers may not like that. I was quite pleased though and would return if I’m back in town.

This location charged my card twice due to some system error, and refused to fix it. Said it would go back «eventually». They were completely unapologetic about it and offered me to no real solutions. Meanwhile I’m on vacation and my account is locked up. When I became upset and demanded an answer, the front desk lady called the maintenance who I guess was supposed to calm me down. That’s not his job and it did not work. It actually escalated the situation further by his demands for respect.
Poor customer service and clearly a lack of training in hospitality. Everyone will know about this.

Nice hotel but not very ethical mgmt staff. Was quoted a reduced rate (which we have an email stating the reduced rates from Gen Mgr) for a 4+ month stay only to be charged a much higher rate upon check-​in. Was told the rate would go down after 30 days which it did not (on 6^th week there now). Then come to find out they were double charging 2 credit cards on file for the same stays the last couple of weeks. When asked to correct and credit the double charge was told «that’s just the way we do things and you’ll have to get your bank to request the refund». Not a very sound business approach.
In short our company has paid over $ 1000 in higher rates than were quoted, rates never reduced after 30 days, double charges in excess of $ 1200 and staff seems to act as if the over and double charges are not their problem. Needless to say will be checking out as soon as all double charges get corrected.

My fiancé and I were in Atlanta for a couple of weeks and choose TownePlace Suites to stay. When arriving to the hotel it did not have the type of room available that we were needing and the women at the front desk (Dana) went out of her way to find us another Marriott property in the area to stay. She was so sweet and really cared about wanting to make sure that we were happy. What a breathe of fresh air to have somebody care as much as she does and go the extra mile to give us the best customer service! Thaaaank you so much Dana! We are very grateful for your help and kind-​hearted concern to insure we have a comfortable stay while we are in town!

Clean. That’s about it. A/​C unit is at sofa height in main room. No ventilation in bedroom. Tiny computer fan in separating wall does not ventilate bedroom. Go here if you like sleeping in a coffin. Beds were convex!!! Manager was very professional and courteous. Kudos to her!

A clean 1-​bedroom studio like room for 2 nights in August. There is a full kitchenette, a sofa and small coffee table, and a king size bed. The bathroom was average sized with a pocket door. The room was pretty loud because it was on the east side of the hotel, which faced the toll road. The room was clean, and the bed was comfortable. About 50% of the staff was very friendly, and there is a Super Target across the street. The continental breakfast is standard — Kellogg’s cereals, instant oatmeal/​grits, wafflemaker, breads for toasting, hard boiled eggs, yogurt, milk and juice. There is coffee and tea available all day. The hotel shares services with the Carlson Country Suites (as well as parking). The pool is at the Carlson. Not a bad place to stay just north of Atlanta in southern Buckhead.

Stayed in a 2 bedroom suite for 2 nights in May. The hotel was overall clean, in a safe neighborhood.
The room was cramped. 2 chairs in the living/​lounge area of the room, no sofa, no room for other people to sit and enjoy TV. Stovetop, microwave, fridge, dishwasher, coffeepot and toaster. A toaster oven or oven would have been nice. Room was clean but dated/​worn. Breakfast was a little pathetic, I guess they expect most to cook in their rooms. We asked about a pool and they said it was closed (in May, in Atlanta, it has been hot enough to swim for about a month). Fitness room was 3 dated pieces of equipment and no remote control for the TV.
The worst part about this place was the a/​c. Instead of a central unit, there was a window unit in the living room and one in one bedroom. The other bedroom had a pitiful «transfer fan» in the wall that was supposed to bring air in from the living room, which wasn’t even cooled very well to begin with. So our bedroom was steaming hot the entire time, despite the fact that the highs were only in the 80s. When I called the front desk and asked if there was a fan available, they said they would try to look for one. Never turned up. I can’t imagine how this place would feel in July or August.
The location isn’t bad, although it is extremely difficult to turn in to the drive if you are coming from the Buckhead area.
This place wouldn’t be bad for $ 60 a night or so, but they’re asking about 2 – 3 times that. Overall, it is dated and overpriced, and your money would be better spent someplace like an Extended Stay America. Would not go back.

Great place to stay while traveling on business. Convenient to downtown, reasonable prices. Only about $ 35 taxi fare from airport. Hotel was extremely friendly, helped print maps, provide dinner recommendations and more. The rooms were nice with updated furnishings. Breakfast was a standard continental with waffle plate.
It was great for business with free Wii-​fi but not for families traveling with kids since there is no pool or on-​demand movies.