U-Haul Moving & Storage at Peters St

Deangelo and his crew took good care of us. We had to get our vehicle wired before we could pull a trailer since the last people who added our hitch didn’t do the complete job. These guys were open on Sunday and willing to do a last minute wiring job for us. Our vehicle was very difficult to modify but they stayed with it until we were ready to roll. Very polite, professional guys.

I deeply disappointed and I never will rent from uhaul again. I have been a customer for years now. This was one of the most terrible events in my life all thanks to uhaul. Not only did uhaul give be a truck that was unsafe and unfit to drive they sent there mechanical support staff to assist with the broken down truck and they had absolutely no knowledge of what they were doing. This is not the end of this for me. I will be calling and emailing everyone I can about this. I will not stop until I feel that I am treated right.
Here are some facts about my experience!
The truck broke down twice
The truck didn’t go above 10 – 15 MPH (not good for Atlanta traffic)
Key broke off in the lock and the location refused to help
Roadside assistance came twice and nothing was ever fixed.
A move that should have taken one day took three because of waiting for roadside assistance and help with the broken lock.
By the way this tops everything else… I live .3 miles away from the location. It’s a 6min walk! With that being said the location still refused to come help me with there broken down truck that had 168,856 miles on it!
Renting truck like this is going to get someone hurt.
Zero stars!!!

Wish I could give negative stars. This place is horrible. I went just past 8am on a Saturday morning to pick up my hand truck and two furniture dollies I had reserved FOUR WEEKS prior. When I walked in, there were three people behind the counter, only one of them actually helping anyone. When it was my turn to pick up my rentals, I was told — without remorse — that there were no furniture dollies available for rent. Instead of providing me with some kind of alternative once this realization was made, I (the customer) had to suggest they call another location to see if there were any available. The clerk reluctantly took my suggestion. After her very meager attempts to locate what I had reserved and the passing of 20 minutes, I had to call a friend who lives in another part of town and ask her if she could find some furniture dollies on her way to meet me. THEN on my way out to pick up my hand truck (they had those in spades), this seemingly homeless man who was drunk and pretending to work there followed me to my car and kept trying to take the dolly away from me in order to place it in my backseat. What the hell? I was horrified and sped away. Unfortunately I had to return to the scene of the crime later to drop it off which was ANOTHER unnecessarily harrowing experience. I beg you… book your moving needs anywhere but here. You would be better off with a burlap sack and a radio flyer.

Process of Uhaul working fine. Awesome service at my start location. The one problem is this incompetent service that I got at THIS Uhaul location. I spoke to three different people in a matter of two days to get a Uhaul box pickup scheduled. After 3 days of finally getting someone who sounded competent and had the story straight, I get a call from this lady named Claudia insisting that they’ve been trying to call us for an excessive period of time and couldn’t get ahold of us and that we wouldn’t call them back. Oddly, as noted above, just talked to them yesterday and scheduled movers through Uhaul affiliated movers. If she wants to be disrespectful and fabricate stories to justify her lack of work, people will not want to return. But then again, maybe it should be a sign that this location needs some respect for the customer training. I hope that the phone notation that «we are recording this call» is true. If it is, Miss Claudia should be reprimanded.

Well my first move was a success thanks to uhAul and Claudia ! So only one thing is the elevator wow ridiculous ! Definantly needs updated but thanks yall for helping and working with me

Once again I moved and used this U-​Haul location and once again I received exceptional service. From check in and to check out everything went smoothly. A big shout out to DeAngelo, Barbara, and Benjamin. Like I said before, next time I move I will definitely be using this location.

Woe be unto you should you rent a space at this U-​Haul. Not only is the parking lot exceedingly crowded with storage drop-​offs, pick-​ups, and those returning and picking up actual trucks, not only are the opening times posted on their website not the actual opening times (they open at 9am on Sundays, not 8), not only can their service be described as «surly,» at best, but that elevator, oh that elevator.
What elevator? Well, you see, this building truly is an old, multi-​storied (four of them, in fact) building, complete with a freight elevator for accessing anything above the first floor. It is the only elevator. It is the only access point. And in that elevator, well, prepare to get the shaft.
Depending on others and how they are using said elevator, you can wait in an unending limbo. Only ran up to your unit to grab that big box o’ stuff to take home? If there are others monopolizing that elevator, loading and unloading their bottomless van of crap, you, my friend, are stuck… waiting…waiting…waiting. I’ve seen seasons change, glaciers come and go, eons pass while I’ve waited for Captain Dipshit to load that last Ikea Billy Bookcase so that I could go on my merry damn way.
So why, praytell, if I hate this place so much, do I give it TWO stars rather than the customary one? I do this because, though this may be the seventh level of Hell, I’ve actually been to the EIGHT level of Hell… right here at this very facility. You see, it used to be much, much worse.
At least now, they police access to the elevator (requiring an access code or a swipe card) and they do a better job of monitoring it. Prior to this, it was like Lord of the Storage Flies in there. Second, they used to lock the fire doors on the upper levels so that the elevator was not the only way up, but the only way DOWN (if you’re not carrying a heavy box o’ crap of course.) But then a couple of years ago, they had a fire (natch) and they stopped illegally locking those fire doors. Finally, to their credit, I’ve never actually seen a vagrant or a dude cooking meth in any of their units, so good for them. These improvements are considerable, so hey, two instead of one star, a backhanded compliment if ever there was one.

When I asked to keep a truck for an extras day, I was told U-​haul would issue a warrant for my arrest if I didn’t bring the truck back on time.
Maybe I should call Penske from now on?

Not sure why folks have been unhappy with this place. I had a good experience and will use them again.
I rented a truck Saturday morning for a short move. It was available on time and in the size that I had ordered. My wait in line was short and drop off was quick. The staff was very friendly and courteous.
The truck was clean (not antiseptic or anything, just the kind of clean you’d want from a U-​Haul), although the cab smelled like cigarettes. Acceleration was good, but steering was slow to respond. Kinda typical for a U-​Haul, though. I was going for a cheap, safe way to move my stuff and I got it.
There’s not much parking and what’s there can get blocked by the drop-​off line, so choose your space carefully. Fortunately, there’s always an attendant in the lot, so if you get blocked in, he’ll help you out ASAP.

should b closed. poorly run location. avoid@all costs. for the sake of your sanity. There are individual employees that are as helpful as they can be, but overall– the management
is horrid, at best.

I used to store stuff there. The place is filthy, the staff is rude and incompetent, and they will keep raising YOUR rates for the same size units that they are running specials on. By the time I moved my stuff out from over there, I was paying $ 120 for the same size unit they were advertising on special for $ 60.

Went in twice to buy boxes. Both times Claudia, the owner/​manager, was snarky to me, the other customers, and her employees. Zero customer service.

I just don’t like this place. But convenient I continue to go.
Poor customer service.
Bad trucks with faulty fuel tanks.
Ghetto employees.
And my review is based on 3 different rental occasions over 4 years.
This most recent visit, the lady assisting me (in store) answered the telephone and took someones payment over the speakerphone. The entire customers address, 16 credit card number, everything can be heard throughout the store.
Seriously unprofessional!

I’ve dealt with this facility twice (2007 — 2008) for trunk rentals and storage. While you can’t expect red carpet treatment from U-​Haul, this location –for lack of a better word– sucks. Once they have your money, they’re easier to work with. Setting up an account with them, however, is tedious and time-​consuming.
Pros:
Location — close Georgia Tech, Georgia State and the AU Center. Security for the facility is good: fences, video surveillance, etc.
Availability: Plenty of trucks and storage units (regular & climate-​controlled)
Price — Reasonable; most decently-​sized storage units are under $ 100.00 per month and there are in-​town specials for trucks. Plus, if there’s a problem with your reservation or your rental, you can get a manager’s discount if you’re adamant.
Cons:
Location — vagrants walk up and down this street; the location is very sketchy after nightfall.
Availability — Even if you reserve a truck two months in advance, staff may give it away that morning. Confirm your appointment at least twice and arrive early in the AM to fight for a vehicle.
Customer Service — Poor considering that the staff is either overworked and/​or incompetent. The system was «down» every time I went. Long lines of irritated people fill the lobby. Additionally, check the truck with staff BEFORE you leave the lot. I was given a smaller truck with NO GAS in it; thus I returned it with no gas.