Urbanbella

I truly enjoyed my experience at Urbanbella Salon. The owner Kaneesha is a wonderful lady who has a true passion for what she does. I love her products, especially the new Cre’Gel! My hair looks amazing. I will be back.

My first visit for two-​strand twists cost $ 50, and I was accustomed to paying more. The stylist made them really fat, which wasn’t what I wanted, but I went with it the first time. The 2^nd time, I brought a photo, to be clear. She said, «it’ll be a little higher,» which was fine — I was accustomed to paying more. Two hours later, she said it’d be $ 150. 3X higher is not «a little higher.»
I AM writing this review to let YOU know that you will find stylists in Atlanta who are better trained, who communicate clearly and with integrity, and much more affordably. Don’t drink the kool-​aid — these ladies are deceptive. Keep going to that shop where they do natural hair and everything else too. Don’t worry, you and your pocketbook, AND your hair will be alright.

I have found my new natural hair home! I have not been to a salon in years and have not been because one everybody just wants to blowout your natural hair and two there are so many to choose from. However, my mom went to a natural hair event in Augusta, GA and came in contact with Urbanbella and had an awesome experience with the stylists and the product. So, I decided to try them out for myself. I scheduled for a consultation and style the same week of finding out about them. From the phone interaction on down to the end of my service, I am truly satisfied. Angela was very friendly at check in, Lynee was very informative during my consultation and Shawna my stylist is everything. Everyone was friendly and professional and the space is clean, intimate and relaxing. What can I say about the products? Amazing! The shampoo has my scalp so cool and my hair is soft and shining. I will be cleaning out all the other products under my sink and making room for my Urbanbella Signature Series. Thank you ladies!

Well let me first start off by saying that initially I was a wee bit leery because of all the comments about going, but let me say this you can’t go off what everyone has to say all the time. I’ll admit that when I first walked in the greeting could’ve been a whole lot better. I’d say it was more of a mumble-​grumble when I walked it, so that’s something that could be worked on. However, once my stylist (Shuna) got to working I could tell she meant business. I first got my hair shampooed with a lathered based shampoo first and then followed up by the salon’s very own brand peppermint/​spearmint based lather-​less shampoo that felt amazing! Afterwards she placed conditioner and my hair and began to cut. Now, I know how everyone is all like, «well it’s good to cut your hair while it’s dry and the deva cut is what you need,» but for my texture which is between 3B-​3C and some areas 4 this was the cut for me. The cut in which I’m referencing is Urban Bella’s signature cut. She did a beautiful job shaping it me finger styling it. And get this, it was only for $ 60.00! Now, I’ve seen some comments about the deposits which I believe has changed to only having your card held until you cancel your appointment or when you’re services are done and you pay. Which in some regards is understandable. I mean if doctor offices do it, I don’t see what the big hype is over a hair salon. They lose money when people don’t hold to their appointment.
Overall my experience was a great one and I hope this will help others in their natural hair decisions for salons.

The peppermint and spearmint shampoo used during my hair washing was amazing! I received flexirod set that came out very pretty. I’m very happy with the results and I ended up paying less than what I thought I was going to!

I left a 5 star review of Urbanbella in December or January, as did my aunt, and both reviews have seemed to disappear.
I recieved a color service at Urbanbella and I got what I paid for and then some. I have had horrible experiences in the past with natural hair in general and specifically with color. I got a fabulous color job as well as discounts that I didnt even know about. Is Urbanbella a little pricey, yes… do you get what you pay for, absolutely!

Let me start by saying that my appointment (Consultation and styling) was scheduled for 11am and I did not leave the shop until 5:40 PM!!! Unless you are getting braids or something, it should NEVER take that long at a salon. I had plans that I had to cancel. The salon is too small and they obviously need more help.
The consultation wasn’t very helpful, but I don’t believe my dissatisfaction with the consultation was there fault, but I do wish that i had only gotten the consultation and then left.
I went there planning to get a STRAW set. There website quotes a straw set price starting at $ 65. Now, I understand that the more hair that you have the more salons charge you for things like straw sets, but my hair is chin length (ie. not long) and they told me to get the flexi-​rod set that closest resembled the size of a McDonald’s milkshake straw that I would have to pay an extra $ 25 — are they crazy??? I won’t even go into the fact that they didn’t really have any rods the size of a true straw set.
So i ended up with cancelled plans, a hair style that was cute, but not what i wanted, and a much lighter wallet — cause they are ridiculously expensive for what i had done.
Fool me once… there will be no fool me twice.

I didnt plan to go natural. I just decided I would try it out and figured if I didnt like it, the world was still selling relaxers… so on August 30 I decided to try Urbanbella… I had heard great reviews and it was not far from my house.
The staff there was MORE than helpful… after a consultation, I decided to do the Big Chop the next day. My stylist was very helpful in helping me determine which products would be best for my hair type and explained to me how to use them. I was given a sheet with a listing of all the products were specific for my hair.
The staff has been attentive to my questions both in the salon and over the phone. I love the classes that are offered though their «hair university».
I will say this… it’s NOT cheap and can be pricey but I think its worth the it. My hair has grown tremendously over the past year.

Extremely pricey, but slightly worth it.
This hair salon is unique because they actually give you teach you how to style your hair, based on its needs. Not many hair salons will do this. They will even give you hair product suggestions based on its needs which I also appreciate.
I liked it but I don’t think I’ll be back anytime soon. This place will burn a whole in your wallet.
If you’re natural and looking for a healthier hair care regimen, try Urbanella. You might be broke but you won’t be disappointed.

Ladies, BEWARE of this place. I really wish that I could give Urbanbella zero stars, but since that is not an option, 1 star will have to suffice. I booked a product consultation 2 weeks ago, and paid my $ 50 deposit to secure the appointment. I arrived on time for my appointment, and there was only one other customer waiting ahead of me. After taking the other client back to get her hair washed, i still waited 30 minutes before anyone decided to take care of me, even though there were two other stylists working. At this point, I could see that my visit to Urbanbella was not going well. The person who did my consultation tried 2 different products on my hair while using flexi rods. She then began to tell me that she was going to try to two strand twist another part of my hair. At this point she decided to tell me and I quote, «Your two strand twists would be much prettier if a stylist was doing them.» At this moment, I am thinking, so you’re not a stylist, but your conducting my consult, and you don’t even have to confidence level for showing me what to do with my hair! A few minutes later she turned on the hair dyer and said, «ok, i’m going to sit you under the hair dryer. I checked out my hair in the mirror and noticed that she had not even applied any product to a huge section of my hair, and did not even attempt to put a flexi rod or two strand twist this part of my hair. I asked her so what are you going to do with this half of my hair? She had the nerve to tell me that during a product consultation they do not style all of your hair. I was LIVID at this point. What do you mean you don’t style all of the hair??? Am I supposed to walk around with half of my hair done? I immediately told her that I would not sit underneath the hair dryer, to take the flexi rods out of my hair, and asked to speak to the owner. The owner then told me that she could «try» to squeeze me in to get my hair styled, but a spot could not be guaranteed. So am I just supposed to hope that you have a spot for me to get my hair styled? NO! I asked for a refund for the $ 50 deposit that I gave them, and told them I would go see my regular stylist that I know would be able to style my hair. The owner then told me that she would not give me a refund for my deposit since «services were already rendered.» Styling half of my hair is not what I call service, and after explaining this over and over and over again, the owner finally gave me my refund. Like i said before, BEWARE of booking a consult here!

I went here as a first-​timer on my birthday to try something new. My short hair had been completely natural for over 3 years and I wanted to go somewhere that specialized in natural hair and found Urbanbella online. As others have stated, I had trouble finding this place. I was the first appointment that Friday, but the stylists still showed up late and that was after I walked around and called several times to make sure I was at the right place, but could get no one and I almost left. I didn’t care for the interior and the furniture seemed a bit worn, but I didn’t care, if I could just leave looking better than when I arrived! Well, I was told by my stylist that my hair was too dry and she couldn’t really do anything for me until I moisturized my hair for 2 – 3 months. NOTHING? My hair was dry but not undoable! I ended up paying $ 200 for short-​lived comb twists and products that ended up NOT working for me and being quite disappointed, especially when, the following week, I was able to find someone to give me some beautiful two-​strand twists at Honeecomb and who gave me something that actually moisturizes my hair — someone who could tell me what she COULD DO for my hair, not what she couldn’t! It is now very healthy (months later), so I know my experience could have been much better, but Urbanbella is clearly all about selling products and making money. What a disappointment.

I had a really good experience with the staff at Urbanbella. The ladies in the salon were professional and polite. I received a wash and steam hydration. Let me tell you, I have never had steam hydration before but it was Excellent!!! It reminds you of a deep condition but with steam. It was fabulous! I’m not completely natural… I’m still in the transitioning stage but the young ladies in the salon educated me on products and hair care. I enjoyed my Urbanbella experience and will be returning.

Please avoid this salon at all costs. I repeat, DO NOT book an appointment, consultation, or purchase your hair products from this salon. I never even set foot in the place and had a horrible experience. Being a service-​oriented business, this place has no concept of good customer service because it cares more about making money than preserving its customer base through quality offerings and a tarnish-​free reputation.
I set up a consultation and hair appointment with Urbanbella after seeing it listed constantly on the natural hair blogs. I was visiting from out of town, so I called to schedule my appointment far in advance. I spoke with the representative on the phone who briefly explained the consultation process and told me I would need to make a $ 50 deposit to secure the appointment. I gave my credit card info and that was that.
Two weeks before my appointment, I called to ask if it would be possible for them to wash my hair before the consultation since I would not have time to do it before. I was told no, so I decided to cancel both appointments. I was told that was fine and I would receive a call if anything further was needed.
Two days later and right before the close of their business day, one of their representatives left a message on my phone telling me that I would have to reschedule because my deposit was non-​refundable. Mind you, this was never brought to my attention before. Had I known, as a Maryland resident visiting Atlanta, that I would not get my money back if I changed my mind, I never would have scheduled the appointment. I immediately called back. After arguing with her to no avail about getting the refund, she put me on the phone with the manager, Gerard, who reiterated that the charge was non-​refundable. I told him that i was never informed of the no-​refund policy, so he said he’d go back and ask the person I booked with if she told me about the policy. Of course, I get a call back from him the next day saying that she had and that i would not be getting a refund.
In the end, I disputed the charge with my credit card company and had the $ 50 credited back to my account because the salon did not even bother to address my dispute. Could it be because they were dead wrong? Absolutely. How dare you charge someone for a service that was never rendered.
Don’t be trapped. Go to Curltopia or anywhere else but here. Please don’t trouble yourself with their awful service and obscene prices.

I had a phone experience with this place. so I cant say anything about the quality of the stylists… BUT what I can say… the prices are RI-D***-ICULOUS! All I wanted was a trim. nice and simple. the man who answered told me it’s 80 $ and that includes a finger style. I said well I don’t want a style just a trim. his answer: well it comes with it, you can’t not get it. I thought he was joking. but nope dead serious!
Definitely wouldn’t spend my money at some place that doesn’t let me do what I want with MY hair. funny way of doing things.

I made my first appointment back in September just for a consultation, as I was in the midst of growing my relaxer out. When I arrived, I was greeted immediately and was shown into a cute little waiting room that was well decorated and very comfortable. I was scheduled for only a consultation, but ended up cutting the rest of my relaxer out, after receiving so much education on how to take care of my natural hair. I went back at the end of December for a trim, and was delighted to see that the service was even better the second time around. Their stylists are professionals and know the products they use, and they have great suggestions to help you maintain your hair from day to day.
The basic point is — this salon is great. Its comfortable enough and just chic enough, leaving you feeling relaxed to read a magazine and ask all the questions you’d like. Now, it is just a weeee bit pricey… but as long as they maintain the quality of the service they give — I think its totally worth it to leave feeling gorgeous and getting an education on your hair!

Okay, I went here after doing tons of research on my own, and felt clear what I was looking for. I thought the salon was nice, and since it was during the week late afternoon, wasn’t busy. The receptionist did not acknowledge me or my friend, and when she she did ask me if I had any questions she was curt. When I tried to explain what I had wanted to do, with my hair she cut me off and talked over me. I had decided that since it was my birthday I would treat myself to some products (shampoo, conditioner, and a styling cream) coming to a grand total of $ 90.00. I don’t mind paying for good products with good service, but this was CrAzY! I know we all have bad days but, this is Atlanta you have choices, and I will not be going back here. I have since talked to my friends and have heard the same poor service from four other people.

Let me start off by saying, Urbanbella is a beautiful salon. The décor is absolutely stunning, and it should be because the prices are absurd. When I booked my consultation, I had to give my credit card info so they could secure a $ 50 deposit. I was told to come with my hair in it’s natural state (curly), so I did just that. On a Saturday afternoon, I went in for my consultation. When I got there, the consultant which was not a stylist proceeded to spritz my hair with water and apply numerous products to the sides of my hair. I looked like a wet puppy! She recommended two products, but I didn’t purchase them because I wanted to book an appointment with a stylist. There was no way I would buy something so expensive and not even know how it would work. I booked another appointment with a stylist, and my initial $ 50 deposit was credited towards my next service, the two strand twist which I told would be $ 90. I then asked if she would apply more of the product to my hair because there was no way I wanted to go out with my hair like this. Remember it was a Saturday, and I still had things to do. She refused, and I should have known then not to come back. The following Tuesday, I went into the salon, and the stylist said that in order for my hair to curl like the picture on their website, she would need to cut my straight ends. Per the stylist, the Dominicans had straightened the ends of my hair too much. She also kept asking me if I had a relaxer. No, No, No… I would think that a trained stylist would be able to tell if I had a relaxer. I allowed her to cut my hair, and she proceeded to layer and cut three to four inches off. She did the two strand twist, and when it was dry, she removed them. My hair looked nothing like the photo, but she said it would take about three days before it would be the way I wanted it to be. I patiently waited and waited, and on the fourth day, saw no better results. I called them and was told to take yet another trip to the salon. The stylist twisted my hair again and then said she could not promise my hair would look like the picture. Well, let me say, I wish she would have told me this before I spent $ 190 ($ 80 for the cut and $ 110 for the two strand twist) and about five gallons of gas at $ 4/​gallon. Notice I said $ 110 for the two strand twist, I was given the wrong price when I booked the appointment and was pleasantly surprised when I got ready to pay. They refused to honor the price that was quoted to me by the consultant.
I will never go back to that salon nor will I recommend it to anyone unless they just want to pick up some products, no services, no consultations! I’m all about supporting my own, but you have to be kidding me!

urbanbella… Now this place is for natural hair, but I still come for a couple of products when I feel like having a change.
They are thorough with the consultations prior to purchase…
Now they have some consultants in which I went to since the stylist was tending to a client. I was advised on the product line ‘curls’ because I wanted something that would tend to by hair, etc.
Now the place is small, but its no elevator…
It is pricey, but if you let them show you what to do it ends up putting money back in yr pocket. So the trade off is more out of pocket initially, but savings in the long run.
it is in a plaza so you may want to give a couple of extra minutes if you do decide to get an appointment vs walk-​in
HOWEVER… you can get some of these products at Ulta, where they have coupons in the mail & online :-)

My first visit was in August;
As mentioned in the previous review; this shop caters to individuals that choose to wear natural hair styles. They offer at least 3 different lines of products specifically the one I went for which is Ms. Jessie’s. The staff was nice to me; I thought about maybe starting to visit for at least a shampoo or something until I looked at the price list (very pricey); my only other issue is the size of the place. It’s like standing in an elevator and once you get 3 people on, you’re scared to turn around.
I received a brief consultation on how to use the products for the best results and purchased them and left. Not a bad experience. I just hope they expand very soon and maybe have some specials at some point.
04−15−08:
I’ve been back for products as well as hair appointments and I have to say that I’m now officially hooked! Due to the sensitive nature of my scalp, the stylist that takes care of my hair has to know what they are doing and they do! I now know what to do at home as well to keep it moisturized correctly etc etc thanks to the information given by the staff. It is a little pricey but it’s worth it!

The only place (to my knowledge) to get Miss Jessie’s hair products
Met the owner, very nice very down to earth. I like the consultative approach. They will talk to you about your hair needs and let you sample the products before you bye them.
I have natural hair and it is very difficult to trust in new products or stylist/​beauticians because the are either telling me to cut it off, perm it or flat iron my hair. I refuse. I like my hair and I want to keep it the way it is. Urbanbella just started offering full salon services, I ususally go there to get more curly pudding or buttercreme for my hair. I will check it out later to see how the services go.
The major detractor to visiting Urbanbella is the location. I almost couldn’t find it. Then once I found the building I walked around for 10 minutes trying to figure out how to get inside. There is another salon in the front of Urbanbella so you see it when you walk by. You have to enter that salon and continue towards Urbanbella. That is not explained very well to 1^st timers.