US Post Office

Convenient to my work. Lately, most of my experiences have been to drop off items that already had postage applied. They typically have a cart out that you can just drop off such packages. Great!!! Saves me so much time. Lines can be long. I try to avoid the lunch hour. The staff I have dealt with have been decent.

Worst service!!! People here are terrible! They are not going to help you! They will charge for everything! My shipping was only 4 dollar and I paid 2 dollar for a package and they didn’t have tape, so the guy suggest that I need to pay for tape which was 4 dollars! I am never going back to this place!

My husband and I use this post office every time! Speedy and consistent. I’m horrible with names but its always the same two gentlemen and each one of them know their job from A to Z. They catch my mistakes before I make them and always offer the best options for mailing packages.

What a joke. This place claims that my package was shipped to Texas… 11 days ago. I really hate to have to make a potential eBayer look bad for the postal service that lost his package.

WORST POST OFFICE u could ever go to. WORST CUSTOMER SERVICE, no tape no nothing, no help, BUNCH OF OLD WOMEN AND MEN WHO ARE ALWAYS GRUMPY, u can tell they are only there for the paycheck, nothin more nothing less. USPS corporate needs to visit this location and hire new people.

Need a passport? Go somewhere else. These people do not answer the phone. Their automated menu is a loop. GO ANYWHERE ELSE!! When you call the main office, hope you like rude — they got plenty of it! Unhelpful, confrontational, and customer service rivaling that of an Embassy in North Korea. This place should just close.

I give up using this location. The customer service is horrible been going here since 2008 and I have had it with them. UPS store here I come!

I’m with the first reviewer. It’s a post office. It’s old and the interior could use some updating, but that’s the only reason it loses a star.
I had a pre-​printed label I needed to affix to a shipping envelope, but had no tape, and USPS tape is opaque. The man at the counter looked around and found a couple rolls of clear tape people had left partially used and gave them to me. Otherwise I would’ve had to buy a whole roll for $ 3.49.

bad services, leave packages outside unattented, no tape or pen to use, dirty lobby

You lost all of your stars!!! Why, you wonder? Because today, Ms. Postal Worker who works for the gov’t, is NOT a FEDERAL HOLIDAY !!! That means that you should not close at Noon without rhyme or reason and not notify USPS about it. Some of us have to work and mail out documents and you shut the door like you don’t have to work. You have tomorrow off. UGH!!!

Horrible post office.
Unhelpful staff.
Lost my package.
No help finding the package.
4 days later, still no package.
Staff member said carrier would call me. No call.
Called post office location because I’m tired of going there.
No Answer. Ever. Just rings.
Not to mention that their address can NOT be looked up. Even the map on their own website shows the wrong location. It’s MILES from the point on the map they show.

OK, it’s a Post Office!

An update of incompetence and illegal activities: Yet again, someone working at this post office stole my mail. This time, they pretended they delivered a package. When looking up the tracking number, it showed as «delivered». It wasn’t. However, ONE MONTH LATER it actually arrived. Opened. And badly taped closed again. The book that was sent to me was inside but the $ 50 gift card was not. This has been going on for 5 years now. No amount of complaints, theft reports or anything else has helped. They have stolen Christmas gifts, netflix movies and gift cards from me over the years. I am going to have to rent a PO box in another area just to avoid having any of my packages sent through this particular post office. It’s beyond infuriating.

Everyone is so right about this post office. I’ve been twice now with packages with preprinted labels; I just wanted to drop them off because there is nowhere else to do that in the area. There is no drop bin at the front, so the first time I went to put one on the counter. The only woman who works there now – yes, only one person at an entire official post office location – yelled at me for doing so. Okay. .. I’ve done it a bunch of other places, but the next time I got in line with it.
Big mistake! She first insisted that I had the wrong postage; when she rang it up, I had actually overpaid! She then insisted that I should pay for it all over again – basically refusing to accept a USPS label. When I pointed out that I had in fact overpaid, she did it *twice more,* each time coming up with a different amount! Finally she managed to come up with an amount that was more than I paid by falsifying the amount. It was just malicious – the only point I could see to it was to discourage anyone from using the post office. I’ll have to drive half an hour from now on to go to downtown Decatur to the post office. When the Decatur post office looks good, you know you have a bad one to compare it to!
Even worse, perhaps, there is no help from the so-​called complaint board. No one monitors postal employee performance; no one at any level cares. What a sad demise for a once-​great institution.

This is the worst post office I have been to in Atlanta. I recently went here around 1:00 on a weekday. Waited an entire hour to mail a package. They only had one person working the desk & she was slow as molasses, with a bad attitude.

Slow slow slow everything takes 30 – 45 no matter what hate this Post Office.

This review comes after about 20 trips to this local Post Office, so it’s not like I was just turned off by one bad egg.
Anyway, today the US Post Office (in general) reported record losses, double the amount last year, despite hikes in rates and cuts from all places possible. This post office possesses all the qualities that exemplify why the USPS will die and become part of the private sector.
People who work there hate their jobs. Every time I go there, I’m reminded why I shouldn’t; they speak to the customer like s/​he is an idiot, they are unfriendly and inflexible, they will take their full lunch during the highest traffic time every single day, and if you see 2 people in line you can expect a twenty minute wait.
Expect eye-​rolling, slow walking, sarcastic and rote-​repetitive speaking, unthinking, bare-​minimum-​effort employees here. Save them the hassle of having to do their jobs and print your own postage at
(there is no additional cost). Send you packages at UPS for better service, quicker lines, and cheaper rates.
Assuming they get paid more than $ 35K, they get paid too much considering their hours and days off. Since it’s a gov’t job they probably get paid a lot more — they could trim the fat right there, rather than doing things like refusing to let the customer tape a package upon arrival without purchasing a full roll for $ 5.
If you have a choice, use a different post office or an alternative like UPS/​FedEx. There ARE decent Post Offices out there (Pharr Road in Buckhead, downtown Decatur, for example)…just avoid 12−2pm for any of them.

The customer service at this post office is by far the worst that I have ever seen in my life. They are extremely rude and do not really care about providing customers with good service.
I will never come back to this location. I filed a complain via phone and I hope that they do something about it.
Terrible, Terrible Service!

Today, I learned that USPS lost a package I sent out to one of my clients. I was on vacation for over two months and was not able to deliver it myself. I’m REALLY PISSEDD!!!

I don’t find this US Postal Service location much different than any of the other in the ATL. I believe one of the reasons most of the USPS locations get a bad rating is because they always seem to be understaffed and ultimately the employees have lackluster performance and poor demeanor. It is especially frustrating when going between 12−2pm and only one employee is assisting customers. I’ve been to numerous locations throughout the ATL and this is not an anomaly. One last word of advise, if you need to get a passport, call ahead; otherwise you will have to wait and inordinate amount of time or even be asked to come back the next business day.