Zerorez Atlanta

False advertisement and lied to by this company! I changed my mind on the amount of rooms I wanted done. I wanted to take advantage of their $ 139 promotion and I asked the person cleaning the best option. He informed me that the stairs count as two rooms, so I said I would do the master bedroom and the stairs. I then asked if the master bedroom would count as an oversized room because of the amount of furniture and he said no. He even said I could move the chairs, so he helped me move them. He also told me that the hallway was free with the promotion so I said go ahead and do it. When he finished, I was charged the original amount that was charged when I made the appointment. When I asked him what happen to the $ 139 he said he couldn’t change it. I paid $ 246 and called the office and told them what happen, they said the we’re sorry and still charged me for an oversized room and the hallway that I wouldn’t have gotten done if the cleaning person hadn’t told me it was free. It’s not that I have a problem paying but don’t tell me that my room is not oversized or that something is free and then charge me for it. And one more thing, the price is not $ 139 because they charge you $ 15 just to come to your house.

I knew I should not even have tried Zerorez considering Belinda Skelton endorses it but it’s «October Promotion» got me to call. Waited on hold for almost 15 min only to speak to a dis-​interested representative. Of course, the October promotion could not be applied to my 5 bedroom home (as it only covers 3 rooms, etc.). The rep then tells me about the service fee for this, for that, we dont move anything, pet stains are not included and $ 40-​$ 90 per room fee applies for pet stain cleaning, etc. Anyway, they then sent me a confirmation and seeing all the «fees», pet stains are extra, dont move anything, etc.; seeing it in writing I was totally turned off by Zerorez. Found another company, while a tad more expensive, it «does everthing Zerorez wouldn’t. Hard to believe this is actually a carpet cleaning company. No thank you!!!

I have to be up front I never got to the point that I had them do anything due to the threats of charges that proceed even getting someone out to your house. I called to schedule a carpet and rug cleaning. I was told they would call 15 minute prior to arrival. Really 15 minutes notice to a 4 hour window of them arriving. Has Zerorez ever heard of people that have jobs or work more than 15 minutes from home? Then I get the confirmation of the appointment via email. It includes a cancellation notice that I will be charged $ 50 dollars if I cancel within 48 of appointment. Then they charge $ 15 trip fee to pay for their tracking equipment. After reading all of these «charges» I decided any company that wants me to pay for their tracking equipment to call on a customer was not the kind of company I wanted to do business with. Oh and the confirmation email that they send you does not have response capabilities.

After waiting and talking with a representative over the phone for over 20 minutes to schedule a carpet cleaning, I happen to mention I live in a high rise apartment. The representative then said, «Oh, uh… you live in a high rise. Yeah, we don’t do high rises.» Not very professional at all over the phone. Not to mention, this information would have been nice to know at the beginning of the conversation instead of at the end of the booking. They may have even showed up for the appointment before telling me that they don’t clean carpets in high rises because I was the one who had to mention it. Bad professionalism usually equals bad service in my past experiences.

Easy to schedule, on time, very professional. Will use again very happy with service!

We went into it knowing they were more expensive than others, and we weren’t buying into any advertised special. We wanted our ducts cleaned at standard pricing, no upsales or surprises. They arrived as promised with several technicians. All services were explained, and performed professionally and promptly. We actually removed and inspected some vents after the service and we are pleased.

NEVER hire them to clean TILE! I set up an appt with this company to clean AND SEAL tile and grout for a den, very small kitchen and very small bathroom. I should have known there would be a problem when, every time I called, they talked about my «carpet cleaning job.» I kept having to tell them it was tile. Cost was close to $ 400. The technician came out and was very nice. They informed me they did not move furniture so we moved some out, but other pieces were too heavy so they worked around them. After the technician finished, I inspected the work. YUCK!!! EWWWW! The edges of the room, around the furniture, and near the doors were still filthy. The tech informed me their machine was «too big to fit». I said, um, then why can’t you clean it by hand or have a smaller attachment to reach those places? Why am I paying for a whole room when you can’t even reach a lot of it??? I called the owner and office staff a couple of times to complain. I kept getting referred to «customer service;» they basically told me they would redo it. But, that would be going over the same areas and STILL not reaching the gross, dirty corners (I have dogs; that’s why the grossness.) I told them I was not satisfied, and that they needed to rethink being in the tile business. I told them they should tell people up front that they can’t reach the corners, edges, under the toilet, etc. I also found out they never sealed the tile, so the rest of the floor became dirty right away. They said I should have discussed that with the tech. I said no, YOU should have informed him of what I ordered and made arrangements for in the first place! AMATEURS. I am going to the BBB to try and get at least 50% of my money back, since they did such a half-​assed job. I should have hired a real tile company. I would be glad to post pictures or send to anyone who wants to see their sloppy work. Stay out of the fkn tile business people! PS, if their machine can’t reach the corners and edges, chances are it’s the same with carpet cleaning – you just can’t see the filth as well as a light-​colored tile floor.

Horrible experience. The guy that came out did an ok job but when he left we noticed a spot still near the door. We called them back and the guy that came could not see the spot but said he would go over it again. He still didn’t get it clean. The first guy also gave me a rate card to fill out. He said can you fill this out and check all excellent. I use to not give them out but I got suspended so now I just tell everybody to give a good rating so I don’t get in trouble. He was also throwing his phone in the air and catching it As he was talking to me. He was not very professional at all. I don’t recommend them because they don’t clean. They surface clean and it comes back shortly after they leave. Not what they advertise.

I have used Zerorez for the past 3 years, always the week before Thanksgiving. The ‘add-​ons’ are always a shock at the end when the total comes. Of course they tell you up front and it’s always ‘This is usually $ 90 but I’ll give it to to today for $ 35′, etc. So your 3 room $ 139 ends up being $ 400. Granted, I did add stairs to that. There were two small stains in the dining room that they had to pretreat, that tacks on $$ right there. And this time I have the oddest odor! 2 days now and it smells like burned rubber or something. Going out to get some Fabreeze today to take care of it. And the special water? Why did they have to hook up to my water supply? I guess I assumed they carried their own water. My water is NOT ‘Empowered’.

So I’ve given it through the end of the weekend in the hopes this situation would turn around. I’m disappointed to say that isn’t what happened.
I called this past Tuesday hoping to make an appointment. I spoke with a customer service rep and set up an appointment for the following day between 3 – 6. At 11 on Wednesday called to reschedule. We rescheduled the appointment for Thursday between 3 – 6. I received a confirmation e-​mail for the Thursday appointment, and the customer service rep said the team would call me 15 minutes before they showed up.
I had family coming in from out of town Thursday afternoon and hoped the Zerorez team would show up around 3 and not around 6, so I could spend time with them. Not only did they not show up at 3, they didn’t show up AT ALL. I didn’t get a phone call, I didn’t get an e-​mail and I didn’t get the services I’d made an appointment for.
Absolutely zero customer service. I will warn all of my friends and family to stay away from Zerorez. Waste of my time.

As you can clearly read by Patrick’s response, Customer Service is not their strong point.
These pictures that he speaks of ARE A COMPLETE LIE!!! I have pictures to prove it! I also have testimony from multiple other people who were present when the rugs were picked up and dropped off that this is false information, and the rugs were in great condition (no stains, no «high traffic areas», no soiling).
They even admitted fault on the phone. These lies on their end are becoming entertaining.
Disappointing that a «professional» business chooses to act in this manner. This alone should be a GIANT RED FLAG to future customers!!!

I am a repeat customer of Zerorez and have always been satisfied with their services. They are prompt, efficient and the carpets look great after they clean. I was even shown the dirty water that was filtered out of my apartment. I’d been living in a petrea dish of dirty but Zerorez could it clean! It looks like a brand new place. They even left me with a spray bottle of cleaner for new accidents happen. Thanks Zerorez!

We are using Zerorez every year now and it’s been a great experience every time! As a business manager, I can count on them to be on time and deliver great service.
I hear their commercials non-​stop on the radio and we finally decided to give them a try after mediocre results from other ‘cleaners’.
Trust me, these guys are the best at what they do. The service, the employees and the product are truly superior to others in the ATL area. The floors always look great the day after and the smell of cleanliness (not soaps and artificial perfumes) is nice.
It’s not cheap, but the goods usually never are. Use Zerorez the first time and you won’t regret your decision.

Amazing service! I was so impressed with how quick, knowledgable, our rep was! We have 3 dogs and a cat and a was amazed that just the basic cleaning removed the stains! I will definitely be using them again!

I was skeptical at first, being previously burned by carpet cleaners even with IICRC certification. My only regret is that I didn’t start using Zerorez for my new carpet’s first cleaning. If you’re worried about your carpet warranty, don’t worry because Zerorez is IICRC certified.
Lamont did a fantastic job and didn’t try to blow through the job like their competitors. He took the time to explain the whats and hows and made sure everything was satisfactory at the end. Zerorez isn’t cheap, especially the fabric protection, but it’s worth it. My carpet looks the better now than it did after my first cleaning by another company.

Second time I’ve used the company and just as thrilled as the first time.
Technician very polite, knowledgeable, and conscientious. He did a great job explaining what he was going to do and what the exact charges would be for each service.
The only company I will use. Wool area rug feels like it did the day I had it delivered!!!

I wish I had three hands so I could give these guys THREE thumbs up!
When we moved in, the carpets were brand new. They were cream colored. Who ever decided that cream colored carpet in a house that was designed for a family was a good idea must have bumped their head! The kids aren’t dirty but they are kids. The carpets are stained from wear and kids.
I spoke with Zerorez yesterday at 9:00am. I called because I heard an ad on WSB for three rooms plus a hallway for $ 129. When I requested that deal, I was informed that it was no longer available. Instead it was $ 119 for the same rooms and hallway. You want me to be excited about a deal? Give me a better one! And she did!
I was hoping to get this done before Christmas and they got me in today!
Anthony and Alex showed up at 4:00 (as promised). They were thorough, polite and did a great job. They interacted great with my 10 year old. (who now wants to be a carpet cleaner!!).
I could not be happier with the whole process and the house smells great now!
Thanks ZEROREZ!!!

Very disappointed. Called to try them out since I have been hearing so much about them. Zerorez wanted to charge me $ 4 a square foot for a rug I had which would have come out to be $ 480. It’s a rug made from a carpet that lays on a tile floor. Have had it cleaned before by a very reputable company with no problem. (no SS) They charged me $ 70! They have cleaned my carpet and upholstery several times before and I have NEVER had a complaint, just wanted to give Zerorez a try. Guess I won’t be trying out Zerorez. Bad business guys!

This was the 2^nd company we used to get our carpets cleaned and they did an awesome job! The first time we went with a less expensive company and we definitely paid what we got. The 2^nd time we decided to use Zerorez and was not disappointed. They did break our glass candle holder but the guy was so nice and it was really not a big deal. They took $ 25 off the bill which was what I think was the cost of the candle holder. We had a few pee stains from our dog which came right out. We will only use them going forward!

Un-​Effin-​Believable! (Good)
We live in a gaht-​damn zoo. (Backstory is required here) We have a 90lb super-​mutt a 40 pound mutt, 2 cats, and a lizard. Thank the Gods lizards don’t produce fur or track in dirt, because we’re beyond maximum volume on those items.
I have sandy berber carpet and when I moved the furniture for the Zerorez guy, YOU COULD SEE WHERE THE RUGS USED TO BE. We’d gone from sandy to straight –up creamy beige. Add to that a few spilled drink stains from the annual halloween party and its like we’re TRYING to culture bacteria in here.
Zerorez came, cleaned the whole bottom half of my house for $ 154 and its incredible. Looks like I just bought new carpet. Can’t say enough good things. They dude was ridiculously nice and very knowledgeable about the service he’s providing. I mean, he was insanely nice. I couldn’t be as nice as this guy on a regular basis, it would be exhausting. I kinda wanted to invite him for a beer, but that would have been weird of me I think. Also, he was extremely timely and it took less than an hour.
So if you need your carpets cleaned, don’t think twice. Done and done.