E Kelly MC Laughlin DPM

They never answer their phone. You always wait at least an hour to be seen. The office is totally chaotic. They have overbooked every time I’ve been there. It’s crazy. Looking for another doctor.

I WAS a patient here when I was in my early 20’s. If I knew then, what I know now, I would have done something about this doctor instead of let him behave the way he did. First, his office is poorly ran by his staff. It’s on a rear occasion they answer the phone or call you back. Also, the office is typically over booked and wait times are long, but I could get over that. What I couldn’t get over where the sexual comments and conversations from the doctor himself. He loved to talk about stars boobs (he really liked Brittany Spears) and often made me feel uncomfortable. He would also ask me if I would like to take rides on his motorcycle with him. He would still ask even after being told no. I saw him for a year, but my last straw with him was when he tried to debride a diabetic wound without numbing it first. I told him I have neuropathy, but the kind that makes your feet extremely sensitive. He told me «diabetics don’t have feeling in their feet, now hold still». He came at me with a razor blade and tortured me until I was balling my eyes out with pain. I left and called my primary doctor who dealt with Mr. MC Laughlin himself. I will never EVER go to any office that is affiliated with that man.

Doc is very personable and thorough, however I was confused as to why he didn’t have me actually stand up so he could examine HOW I stood? Once you get past the chaotic and confused office staff (been there a few times, they sent my shoes to another office, never gave me the ‘hand out’ for my condition, even though I heard Doc ask them to, keep TELLING me I NEED to make an appointment for my fitting even though I paid for them outright-​Doc said I didn’t)… it’s a pleasant visit with the doctor. If you can stand all the PINK RIBBON CRAP all over the office (really? MUST we be bombarded with a cause that only lines the pockets of ‘Pink Ribbon, Inc.’ and doesn’t do much research?) IF you get your call answered in less than 10 minutes — you’re doing good. I’ve sat on hold for 15 minutes before. Strange with a small army of gals working there, Guess he’s a popular guy!

This doctor has a very strange bedside manner. I have seen him twice for 2 seperate issues and have taken my daughter once. In each visit he managed to insult me or my daughter in some way or another. I went in for what my primary doctor thought was a plantar’s wart, Dr. McLaughlin was very dismissive and said «Women get breast cancer, kids get plantar’s warts, DO YOU UNDERSTAND». Not really. It was such an odd comment to make.

Dr. McLaughlin is a great guy. He’s funny, easy to talk to, and doesn’t rush his time spent with you. The inevitable downside to that, I suppose, is that a wait tends to build behind the current patient. My appointment was just shy of an hour late starting. I admittedly was not thrilled about that going in. However, I walked out having excused it, for the wait is worth the attention and well-​paced service. I’ll definitely visit Dr. McLaughlin again when/​if needed!