Sundown RV Center

Excellent customer service! Even better prices. Diana had great customer service and did a great job in getting us a good deal highly recommended .I was recommended and I would also recommend.

We where traveling pulling our travel trailer in July 2015 and broke a leaf spring on the trailer. AAA towed us to Sundown RV Center after hours. We just stayed with our vehicles over night and as soon as they opened for business they repaired our problem. They had us back on the road in two and a half hours. We where so impressed with their kindness and workmanship that on our trip back we stopped in and had the other three leaf springs replaced. My brother in-​law thought they where wonderful people that he bought a new trailer for himself. I think this is the type of business we are all always looking for. Outstanding customer service and good prices. Thank you!

We took our trailer there to get it fixed and it took 4 months for them to even take a look at it. When they did tell us what was wrong, they told us it would beWe took our trailer there to get it fixed and it took 4 months for them to even take a look at it. When they did tell us what was wrong, they told us it would be over $ 500 to fix it and then a month later they wanted another $ 800 to fix something else. if we would have known what was wrong to begin with we would have never had the first part fixed. When we decided to trade our trailer in, we went to clean our stuff out, and found out that our generator and other items had been stolen out of the trailer. They claimed they had no idea who took it and that it had been locked up the entire time yet there were also animals nesting in it! When we asked them and the owner about it, they showed no compassion and didn’t even offer to compensate us. over $ 500 to fix it and then a month later they wanted another $ 800 to fix something else. if we would have known what was wrong to begin with we would have never had the first part fixed. When we decided to trade our trailer in, we went to clean our stuff out, and found out that our generator and other items had been stolen out of the trailer. They claimed they had no idea who took it and that it had been locked up the entire time yet there were also animals nesting in it! When we asked them and the owner about it, they showed no compassion and didn’t even offer to compensate us.

We took our trailer there to get it fixed and it took 4 months for them to even take a look at it. When they did tell us what was wrong, they told us it would be over $ 500 to fix it and then a month later they wanted another $ 800 to fix something else. if we would have known what was wrong to begin with we would have never had the first part fixed. When we decided to trade our trailer in, we went to clean our stuff out, and found out that our generator and other items had been stolen out of the trailer. They claimed they had no idea who took it and that it had been locked up the entire time yet there were also animals nesting in it! When we asked them and the owner about it, they showed no compassion and didn’t even offer to compensate us.

Poor Customer service. For a small town, this store acts like an internet store. No return policy, store credit only. They will not help with identifying parts. The staff behind the counter tries and is nice, but you can tell they hire family and have no idea what they are talking about. If you want help on a part they will hand you a catalogue and tell you to pick it out and fill out a form so you can’t come back and say the wrong part was ordered. If you ask for help from the service department they will tell you it will cost an hour of their time to diagnose a part number. I see no reason to use this store. You might as well order from the web and get some kind of return policy. Do not support this store. No flexibility or customer service.

Took our RV here to fix a fix. They did an amazing job. They did quality work in a timely manner, the charge was fair and maybe even lower than the competition. I will continue to bring my Rv here in the future. I hope not too soon. Thank you Ivan, Jesse and Juan, all were friendly, kind and considerate. Your character and integrity are refreshing.

This review is for the service center. I have taken my C-​Class RV here a few times. Once for brakes, once for roof repair. The staff are friendly, and the prices fair. I never felt I was getting ripped off when doing business here.
The shop is small, and sometimes busy. The part selection isn’t huge, but they can order most things. I have gotten parts here for DYI projects.
Overall, this place is a good reputable service center for RVs. Would give 5 stars if they also did the engine work and maintenance stuff like tune ups and oil changes.