Beginning shooter, was treated outstanding, they took the time to explain things and didn’t make me feel ignorant. They were pretty busy, but made it a point to give me the attention I needed to purchase my firearm. Definitely went above and beyond, enabled me to feel comfortable with my purchase, and overall left me satisfied that I didn’t go spend the next 3 months looking around. One thing that was great, they understood how people shop on the internet and through word of mouth, so they spoke about all the good and bad, but left the decision up to me. Going back to have them work on my shotgun that I’ve been disappointed with for years, really hope Steve can work a miracle as the gun has sentimental value, but at the end of the day, if it ruins your hunting experience, then it can just sit on the shelf. Thanks again Defender… I will be coming back.