Auburn Car Repair & Offroad

I was fortunate enough to find John through a FJ Cruiser Facebook Group. I’m very happy I chose him to do the suspension swap on my 2005 4runner. My 4runner had stock suspension but it was pretty complicated. It came with an airbag rear suspension and had a hydraulic shots and struts throughout.
In order to do the swap to a more conventional and traditional suspension it was going to require someone who knew what they were doing. Being in Seattle, I asked some people local to the city first and was outright turned away every time because it was too much work/​complicated process for them to endeavor.
When I presented my issue to John he said he would work on it no questions asked and had done the swap before. Yay! I knew i was in good hands and he provided updates throughout the day. I felt that his price was more than reasonable and he provided a loaner at no cost so I could get back to work.
I drove about 20 miles both ways and I would say it was well worth it. Going forward any type of work I need done on my ride, I will be reaching out to Auburn Car Repair and Offroad first.
5 +++ stars.

Called Jon because I saw he’s an ARB parts retailer. We figured out which bulbs I needed and and he made sure to get them from the warehouse the same day. Seemed like a well run, clean, honest shop. I’m sure I’ll be back.

10 stars is what this shop is worth… even more… Absolutly awesome place… john and his crew are very good at what they do. and…they are the most honest people in this industry. been a client for 15 years +. They take care of my baby… i just cant say enough positive things about auburn car repair. thank you john for keeping my pacifica running on… i will forever reccomend your shop to others.

I am very happy with the service I got here at ACRO. I needed a new ring and pinion in my Dana 30 and I wanted it back before memorial day. I called John on the Monday before and he said he could get it fixed and have it back to me by the weekend and he did. I respect a shop they’re accurate in there quote and time required. (they have a good sign to explain what a «quote» is)
However, there was an issue a couple weeks later with the pinion. it was making a popping noise in the front, when I went to change the fluid i noticed the pinion chipped a tooth. I swung into ACRO and told John about it. He was really cool about it, didn’t give me a hard time or act like it wasn’t his problem. He asked me to drop it off for a couple days. I dropped the jeep off on Monday night and had it back Thursday with a brand new ring and pinion and nothing out of my pocket.
I had a bad experience in a very similar scenario with a shop in Shelton a couple years ago: I paid to have something done, it got done, part fails, needed to be replaced. Last time the guy gave me the run around, first wanted me to pay for the labor again, then had it at his shop for almost a month. It was Stacys Auto repair, supposedly the best guy in town to work on your car!
But my experience with ACRO was totally different, best service I’ve ever had from a shop! I hope I don’t break anything on the jeep, but if I do I’ll be bringing it back here. Thanks again!

The work was superb. They do know how to fix a Jeep, and their pricing is competitive. I was able to go back to the dealer and get a refund on the dealers botched work because of my conversation and work these guys did for me. Also felt good leaving knowing they want my business long term. The only reason I didn’t give 5 stars is because they were so busy they would forget to call me back so I had to call several times to get answers. Even so John is awesome to deal with, even if he is busy. I’ll be back for more work (hopefully this time just upgrades) in the future.

I had this shop install 4.10 gears in my Jeep along with new bearings and Dana 30 carrier. Overall I am impressed with the quality of the work performed and the customer service. The gears do not whine and John provided clear instructions on how to break them in properly. It has been 4,000 miles or so since the install, and all is well. John was nice enough to provide me with a loaner vehicle while the work was being completed.

Very pleased. My check engine light came on last weekend so we took it in that Monday morning without having an appointment. They had it back to us the next day– actually would have been that day except they had to locate a part. Good guys, trustworthy, and great work.

Honest service from a reputable shop. Auburn Car Repair & Offroad came highly recommended from many of my friends, and they did not disappoint. John was pleasant and extremely easy to deal with. They took my truck, gave it a good once over, performed the interval service well, and even let me borrow their loaner. I will be going back again, and again, and again.

Hate to give low stars but I called to get a quote to install front flares on my yj. The guy on the phone got back to me and told me about $ 1000 dollars. 4 hours to install… just the fronts.
Called 4×4 parts and they quoted the same, $ 1000 dollars. However that was for the fronts and rears installed. 2 hours on each.
…I don’t know if it is because I’m a woman that they thought I was oblivious.
Looks like I’m gonna have to install these damn flares myself.

Couldn’t find a place in Seattle to install and add-​a-​leaf for the leaf springs in my Toyota truck. These guys knocked it out fast.

I thought the service and work done at this place was great. They are all nice guys and I found their honesty refreshing. I would easily recommend this place to all my family and friends.

I have been using auburn car repair for the last 6 years, they are the only shop I take my vehicles to. I live in spanaway, and make the trip there anytime I need work done, our parts for my jeep. John is honest and always takes care of me.

These guys are dishonest. I brought them my 93 Jeep Cherokee on January 20^th to have an engine diagnostic done. First, they let my Jeep sit outside in their parking lot for 10 days without doing amything. I called and emailed these guys several times regarding the status of my vehicle. None of my messages were returned. The shop only contacted me when I threatened to take my Jeep to another shop.
When they finally contacted me, I was told me they could not find anything wrong with my Jeep and to come pick it up, then charges me $ 112.25. He claims he perfromed multiple tests to diagnose the issue, but could not give me specifics of what those test were. Plus there is no testing documented on the reciept. I am betting he did nothing at all.
When entering my Jeep to leave his shop, I found my parking brake lever broken and in pieces. I pointed this out to John the owner who procedes to cop an attitude about it and starts making excuses why it was broken without taking any reposibilty for breaking it. Then he offers to fix it for another hours labor charge. Really?
So I am out my money, I was without my Jeep for almost 2 weeks, and now I have to go to the wrecking yard to buy a parking brake lever that I should not have had to replace in the first place.
Bottom line, DO NOT take your Jeep to these guy. They are nothing more than a crooks and give respectable repair shops a bad name.