Auburn Pediatric Dentistry P.C.

My daughter is very sensitive with new people and places. We were fully prepared for a meltdown, which came, but none of the staff were in the least bit phased. The dentist calmly talked to my daughter as tho she wasn’t screaming like a banshee and by the time they took pictures of her mouth, my daughter was captivated. Its gotten better each time weve gone! The office is gorgeous and very kid friendly. My girl was very content to look at all the sea themed décor and play in the waiting room with the puzzles. Very bright atmosphere. Recommend to anyone who asks!

Absolutely as good as it gets!
I was in need of dentist for my 2 year old. I had heard enough dental horror stories to know I wanted a pediatric dentist. When I first moved here I heard some parents say Auburn Pediatric Dentistry was a good place to go, so given it’s the only pediatric dental facility nearby I decided to give it a shot.
I spoke with Jenny on the phone, who was extremely professional, yet friendly (the best combination in customer-​oriented field). She was detail-​oriented and smart enough to verify that our scheduled time was not during nap time (a brilliant question to ask!). She gave good advice as to what to tell my daughter about the upcoming visit and when I had questions to ask I didn’t feel like I was being hurried off the phone (invaluable!).
Jenny emailed me the forms to fill out ahead of time and then I also got a reminder call a week in advance. I believe our appointment was about two weeks from the time we called, so that seemed like a reasonable time to wait for an opening.
When I first heard the dentist’s hours I thought «well that’s typical!» Meaning dentists always seem to have a truncated work week. However, in the next sentence, it was explained that the days that Dr. Derrow wasn’t in the office was because she was doing work at Riley’s Children’s Hospital and the like. Okay, well, see, this is why you shouldn’t jump to conclusions. She wasn’t off getting her nails done – she was helping really sick kids.
So today was D-​day. After reading Dora’s «Show Me Your Smile» book a dozen times we headed over (it’s very near the hospital). Everything about their office is geared towards their patients; they even have an alligator mailbox!
We walked in and saw my daughter’s (first) name listed on the Welcome Board. What a nice little touch! We were given a warm welcome by Jenny when we signed in. The fish tank (Nemo-​themed) and kid sized tables and chairs were greatly endorsed by my daughter as we sat in the waiting room.
They do have a policy about not being seen (potentially) if you are more than 10 minutes late. I think we got called in right around 10 minutes after our scheduled appointment time. (I would have a problem with an office where you can’t be 10 minutes late, but they can. Not that I think the clients should be late. More so, I believe the doctors/​dentists shouldn’t be either!)
We were taken back by Megan who did her best to elicit a smile from my daughter by taking the time to show her the treasure chest and the paintings of the underwater scenes through out the office. She did a fantastic job of talking to both patient and parent and in explaining what was going to happen in child-​friendly terms.
Dr. Derrow was a blessing! She took several minutes before getting started to talk with my daughter and asked questions that are 2 year old-​friendly (Do you have any dogs at home? Are you in a big-​girl bed or still in your snuggly crib?). She even had grape-​scented purple latex gloves. How cool is that?
What told me this was a place to have as our «dental home» was when my daughter started to cry (it’s virtually inevitable at this age, isn’t it?) and I