Big 5 Sporting Goods

I usually won’t do this randomly but it made me pretty upset. Ok so I was in a hurry to buy some worms for my turtle and I go here because I feel they have the best deals on creepy crawlers. I went up to the register where you purchase guns and items of that sort because that’s where they have them. I never have had a problem doing that. Ok so I walk up and there’s a lady talking to the guy about something, first off he doesn’t even acknowledge I’m there. Ok whatever I’ll let that go. He continues to talk with her blah blah blah about bs I’m standing here and he can see that. Just because I wasn’t in my best attire I feel like he kind of just disregarded me. So I’m already getting pissed because even I know working in retail and customer service that you should at least acknowledge that there are people waiting. He continues to talk to her non stop about video games and gun violence and blah blah blah. Did I mention I was in a hurry? Ok I was like eff this I’m out. I just left. I mean all he had to do was ask me what I needed, grab the stupid worms and I would have left and let them continue their stupid conversation. Simple as that and he couldn’t even do that because he was too preoccupied with the milf standing in front of him. People. if you are going to work with the general public selling retail then just be nice and acknowledge customers! how hard is that?!?

Came in the store to pick up some sleds for our day trip to Tahoe with friends. The store was very organized and well stocked. Went to the registers to be rung up, and was helped by Courtney. Her customer service was not up to par due to her apparent bad attitude. We made it out to the car and we forgot to use our gift card. We decided to come back into the store to make the return and use the gift card, and we were helped by the same girl again. She made it seem like we were a burden to her, which made us feel really uncomfortable. Also, her rude stares at one of the members of our group were absolutely unprofessional. I would love to visit this store again, although I hope we have much better experience next time.

Good location and nice they had snow stuff/​gear in little kid sizes. They had a sale going so we got a little more than we came for. Customer service was awesome at the register but sadly didn’t see anyone to help on the sales floor. Store was clean and organized.

Lots of merchandise, but absolutely no customer service. With no one on the floor to assist, customers use the check out clerks for service questions — leaving me standing in line, waiting and waiting to pay. Today after 5 minutes in line I put my merchandise back and walked out of the store. I won’t be back.

Lots of sales

Stopped in to check this store out, they have some decent selections. Some nice deals on shoes for men, I noticed. Like $ 16 for some really cool mountain type shoes. Go there and check it out and find some deals. Selection seems ok but please note that I am not a huge shopper of sports related items so I don’t have much to compare it with.

Big Five is successful — because its local, convenient, and has some great sales.
When my daughter needed stuff to go skiing, this is one of the places that she shopped for gear.
I think she bought most of her things at REI, but its nice to have a sporting goods store in Auburn.