Brady-Built Sunrooms

We built our sunroom in 2004. Installation was a very cumbersome experience, but we did like the finished product. We even put a hot tub in the sunroom, and it was a nice little escape right in our backyard.
Post-​installation Customer Support with Brady-​Built is the worst by far. At the time of purchase, we were led to believe that their warranty covers everything. However, one of the glass panes cracked, and it turns out that glass is not covered. What good is a warranty that does not cover the majority of the product? Anyway, we paid the cost for replacement. At that time, we also learned that the original installers had not properly finished the outside of the sunroom. Instead of doing the right thing and taking care of it, Brady-​Built wanted more money to fix the problem. We had already invested so much into this project, so we paid the additional money for them to properly finish the outside the way they should have done at the time of the initial installation. They told us that they are under new management now, and that the shoddy workmanship is definitely a thing of the past.
Last year, we noticed several leaks in the window frames and ceiling of the sunroom. After several dozen phone calls and emails, we got no response from Kathy LaFontaine — their customer service person. It took about 4 – 5 months before she finally sent someone to seal the leaks. However, they never fixed the water-​damaged wood. We’ve been waiting to hear back from Kathy since August 2014, and we’ve finally given up on Brady-​Built.
It has been very stressful trying to work with Brady-​Built, and the one star minimum is actually very generous for them. Save yourself the from headaches and go elsewhere.

After many years of talking about replacing our second story deck, we decided to research the options. Building an addition was too expensive. In April 2013, we saw a Brady-​Built model sunroom at a home show and were impressed with the wood-​finished interior and solid construction. Within a week of our first contact with the sales representative/​design consultant, we took a tour of the factory and signed a Preliminary Purchase Agreement.
At our factory appointment we viewed other projects under construction, and discussed a preliminary design. The Preliminary Purchase Agreement estimated the cost of the design, and clearly stated the standard payment terms and refund conditions. No deposits were required until the site visit, which took place within a week of our factory tour.
At the site visit, the design consultant took measurements, and confirmed that our project was feasible (with site modifications). We reviewed our design and itemized the costs associated with the construction of the room. The price of the room was consistent with our Preliminary Purchase Agreement. He left our home with a Purchase Order and an initial deposit.
Within two weeks we received initial engineering drawings of the sunroom, and we had an appointment with the project manager and the subcontractor who would do the site preparation and installation of the sunroom. Within 10 days of their visit, and another visit to the factory, we had finalized our design and cost estimate, which included several modifications to our Preliminary Purchase Agreement. Within another 10 days we had received the final engineering drawings and a Design Confirmation, which we signed, allowing production to begin. We were not given a specific installation date at this time, but were told that production would take about three months, so we were aware that installation would not be before September 2013.
All permits were obtained by Brady-​Built or the subcontractor. The Design Consultant filed the paperwork for the Conservation Commission, and spoke on our behalf at our Conservation Commission hearing. Site preparation was scheduled and coordinated with the sub-​contractor, and the room was installed by mid-​October 2013. The room was delivered on time, and attached by an expert crew in a matter of hours. It was an amazing process to observe.
Homeowners interested in Brady-​Built Sunrooms should understand that there are several processes that need to be coordinated in order to enjoy a finished, beautifully designed Brady-​Built sunroom. The design, production and attachment of the three-​sided room is included in the contracted price of the room. The Site Preparation Services is an additional agreement between the customer and Brady-​Built, but the work is done and coordinated with a third party. Any additional exterior work, and interior finish work (for the fourth wall) is separately contracted with a third party. We chose to use a contractor recommended by Brady-​Built for both the site preparation services and the additional exterior and interior finish work.

Horrible experience. While product, once installed, was «ok», the installation and production process was a complete nightmare.
Installation was quoted as 1 month, took six months. Installation was quoted as «we will handle all permitting», which they then lied about ever saying, and then tried to fob off on us. Pricing rose about 2x over the course of the project. In hindsight, shoudl have cancelled whole project once they started playing games.
In no situation should anyone do business with them. Not only were they incompetent, but they were utterly dishonest at the same time. I have encountered more trustworthy used car dealers.
If you MUST buy from them, get EVERYTHING in writing, and then plan on calling at them and screaming every 48 hours for the next six months, and then having them not call you back.