Enterprise Rent-A-Car

We used to be frequent renters, at least twice a year for travel and when our own car needed to be in the shop. This time we planned to keep the car for a week. The first morning, we were told to ignore a warning light. Later that day, the car broke down in the middle of the busiest roundabout in our city, at 5 pm. The local office refused to talk to me because my voice was too loud — with horns honking all around us and my adult autistic child beginning to panic in the back seat. Roadside Assistance refused to send a wrecker, telling me instead to get the police officer who was directing traffic around us, to call a wrecker and send Enterprise the bill. I used AAA and requested some answers from Enterprise. For a couple of weeks they kept promisong to explain the policies behind all of this, and then eventually stopped contact. 6 weks later I still have no answers, and we also got charged for the full 24 hours even though the car broke down after 6 hours. Lesson learned– we are now a two-​car family.