Grease Monkey

We recently switched our fleet service to using the Grease Monkey in Auburn from another service for oil changes. Totally impressed with their operation. Our vehicles require a quick in and out service, and they are able to exceed our expectations. And we get a free vacuum too. Mike, the Manager is easy to work with and understands our operation requiring quick service. We would recommend them highly.

i love the customer service here. they are friendly sometimes the oil change price is higher than the dealership and they are kind enough to let you know, so you can decide what you want to do. usually about a 30 dollar difference for my Hondas in price vs the dealership. but i take all of our older cars here, will definitely keep using them.

The employees are very upbeat and efficient. Never try to upsell you on unnecessary products. Wouldn’t go anywhere else for my oil changes.

I really want to rave about these guys. Fast, thorough, and never pressure me into getting anything that’s not urgent. I’ve been a regular for over a year now and the manager Mike treats me like a friend. It’s nice knowing my car (which I cherish) is in the hands of some good guys!

Very upset about my experience here. We are having problems with our coolant leaking and the engine overheating so we came to Grease Monkey to get this checked and fixed. The man working there said the problem was our water pump and that we needed to replace it. So we did that and it cost us over $ 300 but our coolant is still leaking and there is still smoke coming from the hood.
I feel like I was robbed of $ 300+ to get something changed that didn’t even fix the initial problem we were having. He guaranteed that this was what the problem was and we even asked to make sure that this was the main problem and he promised that they would inspect the car afterward to see if everything else is working fine.
Yet two days later, our car is still having problems, our coolant is drained, the engine is still overheating and the new water pump has made no noticeable change. I’m very disappointed about this.
UPDATE: I bumped them up to 3 stars because of how cooperative they are being!
We visited the shop and talked to the people working there and they agreed that there is still a problem but said they can’t do anything right now since the manager is out. So we contacted the owner and he has promised to make things right. He was very friendly and understanding so I feel a lot more settled knowing that he is going to help us fix this problem.
Thank you to the owner for making things right and letting us address our problem to you.

PRO:
Super fast oil change. Got an oil change in 15 minutes.
CON:
Too expensive. $ 45 for an oil change is not what I was expecting when I pulled up. To be honest, I think I was ripped off.
Overall:
I wouldn’t go back. Yes it was fast but I’ve been to a lot of places that perform quick oil changes for half the price.

1) Most expensive synthetic oil change in Auburn AND did not have the viscosity recommended for my car.
2) Quoted one price, tried to charge even more.
3) Showed me a dirty air filter — which I happen to know is not even the type used in my car, told me my windshield wiper blades are fair (brand new a week ago Bosch) and told me my car needs a power steering flush at 22 000 miles. In all, over $ 100 in recommendations and a REDUCED price of $ 96 after tax.
I have taken every vehicle I have owned in 10 years here on occasion and I don’t know if they are under new ownership but stay away, this place is bad news. I will never go back. The DEALER charges 59.99 for this service. My bad for allowing this screw job.
Oh and when I got my car home, it leaked oil all over due to being overfilled. Thanks, nice mess to clean up Grease Monkey.

STAY AWAY! Complete rip off. All they do is try to get you to spend more money with a bunch of foolish suggestions at horrible prices. I watched this with the other customers waiting. When they got to me they said I should change my steering pump fluid (along with many other things) which was brand new since I was doing the first oil change on a brand new rebuilt motor. I pointed this out and they changed their story to manufactures recommendation based on mileage. 20 year old vehicle with 5 digit odometer! Anyway after that they did NOTHING! No window wipe, vacuum etc. When I got home I discovered THEY HADN’T EVEN CHANGED THE OIL FILTER!