Huber Property Management

I have been working with HPM for a year now adn plan to renew my lease again. I love our home and everything about this company. They are so compassionate and caring when it comes to their clients/​tenants. They go above and beyond to help while offering friendly, efficient, and superior service. You can tell the core values of a company by the way they treat people. In my own stress, I have even gotten frustrated at times and I am sure the ladies could tell in my voice, but they have always been so kind and understanding while immediately helping me with whatever issue I was facing. They are so speedy and thorough. Samantha has been a blessing to me. When my heater went out, she even offered to bring one over on Christmas Eve!!! Is that devotion to a company or what? They have helped and worked with my family for the last year and I can truly say I am excited to work with them, they are so patient with my 100 questions! I highly recommend this company! :)

There is so much to say about this company but I’ll try and keep it simple. They lie, the do not return phone calls, there are fees for fees, and I’m pretty sure the women in this office pride themselves on being rude and unprofessional! Most recently they called 10 minutes before their office closed (5 pm) to tell me they would be in my home the next day. I called back to say we would be at work and the dog would be there (he’s protective of his home) so it’d be better to schedule it for the next day. They refused to work with me, despite not even giving me 24 hours notice. I can’t give this place a low enough rating.

I’ve been renting with HPM for a few years now at different properties and I have no idea what the previous reviews are talking about. I follow their guidelines and have received my full deposit back. The staff are always friendly and helpful. When I leave messages they return my phone call promptly. I will continue to rent from them and I would recommend them to anyone. To get your deposit back just follow the guidelines.

I put an application in on a place that supposedly had no other applications. I did not get an answer for several days and finally called back. I was not given a straight answer. A few days later, I received a letter saying my credit was the reason for denial. I have nearly perfect credit with a discharged bankruptcy over 10 years ago. My income was 4 times the rent and my rental history impeccable. I called Huber. They said one of my previous landlords did not respond. When I inquired at the previous management company they were able to show me proof that they had indeed faxed Huber. I believe now, after reflecting on the questions they asked while I was in the their office they did not like my travel distance to work and the fact that I would have teenagers home after school. It is unfortunate for them because they lost out on a tenant that would have taken better care of the property than the owner and the rent would never have been an issue. I get the impression after reading these reviews that they are a judgmental office that might be taking advantage of people and their credit check fees. I found the comments about them «throwing a pad of paper and pen» at several people funny because they did the exact same thing to me. It was not a warm, inviting environment. Also unfortunate for them as situations have changed in my life and rather than renting, I will be chosing a property management company to manage a home that I now own. I can guarantee after reading here that I will not use them. Sorry…

I just dropped off a rental application with this property management company. I recently moved out of my condo as the owner put it on the market. I aso was ready to move on to bigger and better. I have not secured a new home and ive been out for almost a week. Thought it was a good idea to enlist the help of a property managment company. The lady who took my application was to say at the least very rude and inconsiderate of my position. I also felt she was using this to belittle me in front of other patrons. After telling Her my situation she kept asking where I lived. I became annoyed and just a bit irratted with the Bitch. She then hands me a note pad and says give her a list of places and phone # where I’m couch surfin. told her my references are in the application and the only way to reach me Is on my cell or of course email OMG I asked if she was the owner no she said my reply was good as I walked out. Monday I will be talking to the owner. More to follow.

Horrible, horrible, horrible… STAY AWAY from this company! They will chew you up and spit you right back out after they have sucked all the money they can out of you.

I rented with Huber and they are very thorough, which I appreciated. I am disabled and they worked with me, which I also appreciated. Whenever there was a problem, they got maintenance out there quickly. I hired professional cleaners when I moved out and got my whole deposit back, which is fairly unheard of these days. I will definitely rent with them again.

We rented a single-​family home from Hubert property management. There were way too many fees and charges moving in and moving out I felt like I had paid way too much but there was nothing I could do about it I would never rent from them again.

This place is a joke. Called about a problem with a neighbor and the fence after waiting a week for a return phone call they said they could help me get the fence fixed and would send my neighbor a letter. After a month of waiting my neighbor took down the fence but never but another fence up so I called back. I spoke to the same person, Bobbie who was extremely rude and unprofessional, she told me that the fence is not her problem and there is nothing she can do. I asked her why she was more then willing to help before but now she can’t do anything. She got very angry and yelled into the phone that the fence is not her problem and hung up on me. I have tried to call back but I keep getting sent straight to voice mail. If anyone knows who is in charge of hpm please comment so that a can inform them how useless their employees are

First to call on, and apply for a new rental home. 5 days later was told someone else who was already «approved» through HPM was interested in the same home. 7 days later was told that we were denied. We never were given any qualification requirements or fair housing disclosures when we handed them the $ 70 app. fee. We have a special needs individual and great income. We were told it was based on a «credit issue.» We both have discharged BK’s with perfect credit history preceding the discharges. Again, NO RENTAL DISCLOSURES telling us that that may affect us! Is it a way to make $ in an already overpriced and demanding market? Probably. Discrimination (financial or special needs?) I think so too! Asked for our app. money back and were told to write a letter and were handed a pen and a pad with their name on it.

We have been renters of Huber Property for over a year and a half — they have been helpful and kind. When we were up against a few items that were not very favorable, they gave us the help we needed to resolve our issues so that both parties were in agreement. One stormy weekend, the roof began to leak and they had someone out within an hour or so. Each time there are repairs and maintenance requirements, they are speedy and complete. They work hard and are willing to step in and help when they can. Many thanks Huber for making our transition to Auburn, CA one that was so easy and such a blessing.

I had a great experience with HPM. My husband and I went through them to find our first home to rent (we were tired of apartments). We rented from HPM for 18 months, and seriously, never had a problem with them. Maintenance had to come over a few times for random stuff, always polite and fixed the problem. We moved out of our super cute rental home because we bought a home. Their checklist upon move-​out is very detailed and you seriously have to clean EVERYTHING… but it was worth it, cause we got our ENTIRE deposit back, which I thought was unheard of (especially after living there for more than a year). We were so pleased, HPM even sent me a little note wishing us good luck in our new home!

Negative reviews often obscure the years of hard work and earnest effort made by the staff of the company reviewed. One should be grateful, and select negative experiences should be balanced by an appreciation of services performed. I rarely write negative Unilocal reviews, but feel compelled after many years of using Huber as a property manager for my home. My main issues:
– Huber nicks you for fees that are poorly disclosed and thinly justified; they just take them out of your renter payments. I believe this is an intentional cash flow strategy and poor business practice.
– When I complained about issues, I was frequently either ignored or blown off, or criticized in turn.
– They decided, based on privileged information from an HOA meeting, to build and charge me for a $ 1,500 fence around my new HVAC unit and not tell me about it until I stumbled across it on my bill.
– When a new renter was solicited, I was charged an unreasonably high amount for cleaning. When I stayed in one room overnight, they charged me the same for another cleaning without my approval. When I complained, they ‘discussed’ it internally and made no adjustment.
Again, these are capable people working hard on customers’ behalf. As a former manager of large service organizations, I was frequently annoyed that they favored surprise charges (i.e. cash flow) and obscure justifications over customer loyalty and reasonable compromise. I called for a document, and was charged $ 45, with no warning that there was a charge and no adjustment despite delayed responses to calls and a letter.
I would not use Huber again to manage my property and would not recommend them.
UPDATED NOTE: My HOA uses Huber for association management. Our rep Bobbi is consistently terrific. Thorough, professional, responsive and intelligent. She is a pleasure to work with and a great reflection on her company.

These people are totally dishonest and shouldn’t even be in business. They lied about everything and kept our money. We’re talking to our attorney now. RUN

We have been homeowners of an executive home in Auburn and have used Huber with extreme dissatisfaction. Negligent management practices, lack of responsiveness, lack of documentation and financials. We lost thousands of dollars on our rental income and undocumented expenses and now have an accountant and attorney to decipher our losses. I would not recommend any homeowner to utilize their services for anything. It seems to be a questionable, shady operation and while Jan is the Property Manager, she is also listed on business license as the owner. Cannot recommend at all.

Jan and the whole staff is beyond horrible! Shady shady company! Please– run from these crooks! You will be lucky if you get a call back in the same week and NOBODY can answer any questions! It’s like this company in stuck in the 70’s! We are beyond reasonable people and this company loves to make your life beyond difficult! I have no idea how this company is still in business! I work in customer service for a huge company and I would have fired everyone on my team if they treated customers the way this company treats people! It’s funny– jan and her horrible staff would not have jobs if it was not for us– the customers! They seem to forget that! People of the public– RUN AS FAST AS YOU CAN from this poor excuse of a company! You are better off living in a tent under the freeway then dealing with these crooks!

If I could give Huber Property Management zero stars I would. Signing a lease with them is like signing away thousands of dollars in advance. My partner broke his lease and it cost him almost $ 1500 and an extra month’s rent ($ 1400) to get out of it:
-$ 500 lease break fee
-$ 3/​day advertising fee to be on their website and hotline (for which he was still charged for AFTER they found another tenant)
–You are responsible for finding a new tenant and you’re «not allowed» to use Huber’s phone number to advertise, never mind they put up signs with their phone number on them…
-$ 100 for «advertising signage»
-$ 345 to use their business partners to clean the house [You have to use their «recommended companies» to have the fireplace inspected and certified «for liability reasons» (never used, $ 85), carpet cleaned ($ 175), and windows/​screens/​blinds cleaned ($ 85)]
-$ 125 administrative move out fee to inspect the property AFTER his departure
-$ 300 for additional cleaning AFTER he used their recommended cleaning companies
Even if you don’t break your lease with them, do the math. IT WILL COST YOU AT LEAST $ 500 TO MOVE OUT OF A HUBER-​MANAGED PROPERTY. And good luck with your deposit.
I have a hard time believing what they are doing is legal.
CAVEAT EMPTOR.

HPM is awful. My boyfriend and I were tenants under them and I have to say it was one of the worst decisions we’ve made. The day we were supposed to move in they were fixing the bathroom (they had two weeks to do so after the prior tenants had moved) and then they proceeded to change the locks so that the set of keys they had given us no longer worked. Our a/​c unit went out the first week and it took them another week to fix it (august is not very kind to a home without a/​c). Every time we would have a complaint or an issue the answer or form we’d have to fill out would change. The office staff (with the exception of one woman) was awful. They were rude, uninformed, and lied straight to our faces several times. I have known people who have had good luck with HPM but I have also known people who have had to take legal action against them. If you want to take your chances, that’s your choice… but it would go against my judgement to recommend them to anyone.