IHOP

The first time we came here about a month ago the food was cold, our waitress wasn’t rude I guess but she never even said hi. This time we tried it again and the food was much better however the waitress seemed nervous or distracted but wasn’t paying attention to us. She didn’t take our drink order until the hostess pointed out to her that we were here.

Currently sitting at iHop and my waiter, Dustin, walked away while my boyfriends dad was talking to him. Close to 30 minutes waiting for our food. Only good thing about this experience was my toasted marshmallow hot chocolate.

Place is beautiful (mostly because it’s brand new). We were seated rather quickly. Our waitress was rude and short with me and my wife.
After we ordered, the food came out piece by piece 3 to 4 minutes apart (who does that?!) and on top of that it was cold. Literally the only 2 hot things we got were the coffee and and hot chocolate.
Our total came to 45 bucks (with tip, yes we still tip even if service sucks). What a ridiculous waste of money. There is literally a dozen places within a mile of this place that all serve better food and have good customer service. This IHOP needs to get its shit together

I have been to this restaurant twice. The interior is gorgeous and clean. The wait staff was friendly and courteous. The food was less than desirable. Everything was Cold both times I went. The hashbrowns were gray greasy sloppy messes. I don’t know what’s going on with consistency of the food? I don’t know how you can burn pancakes but mine were Burnt. It’s one thing to make a mistake in the kitchen but quite another to send it out.

We waited a very long time for our food about 45 minutes our waitress was at our table once that entire time. I had to flag her down to get a refill. The food came out cold and in pieces. We got our bacon and eggs and waited another ten minutes for our pancakes. The food was cold and the order was wrong. Our waitress blamed the kitchen even though she said she put the order in wrong. My toast was inedible. If you love IHOP I suggest going to the one in Portland.

Well. Up and down for us. The restaurant itself was set up very weird, we were sat right away at a high top table that was hooked to two other tables like it, and there was another family at the other end which was sort of awkward. It was fairly steady business this night. Waitress was friendly but took a while to take our order and get our drinks. My boyfriends coffee cup was dirty when it came to us, and we got a new one that «just got washed» but they didn’t bother to wipe the water off of it. We waited about an hour for our food, which finally came without my food which was just a waffle. She said they burnt it and another one was coming out in 2 minutes. Another 10 minutes went by and my family was about done with their food and I hadn’t received my waffle. She finally brought it to me and said they didn’t top it with the fruit so she did it itself. Our food was not warm. We asked to speak to the manager and he simply DID NOT CARE. Was a complete jerk to be honest. That was the worst part! I understand they are new but the manager should care a little bit more about the feedback customers are giving him. We simply told him we wouldn’t be back and he just said okay and left. Rude!

The food was standard for IHOP, which is pretty good. This is a fairly new location and they had a good amount of business. The only problem was that the service was really slow and while the person I was eating with ordered extra crispy bacon there was actually parts that were so questionably cooked that she wasn’t sure it was safe to eat, it seemed far too raw. Other than that our waitress was polite and the building was clean and beautiful. I would recommend to anyone.