Jim Massey’s Formal Wear Auburn

I am a military member, and I have taken my uniforms to Jim Massey’s TWICE. The first time, they ironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)… they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-​Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 — 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check… I GOT A LETTER FOR STORE CREDIT that reads as follows:
«Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $ 47.00.
Jim Massey’s is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again.
Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-​cleaning & laundry need in the future.»
Yes grammatical and capitalization errors included! How is this compensation! I don’t want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $ 50.00 for a $ 3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about «compensation!» This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-​home steamer, dealing with company is not even worth your time, effort, or business. Period.

Received terrible customer service from Jim Massey’s Formals. I went there to rent a tuxedo for a sorority formal and was very dissatisfied. The girl working there measured me incorrectly and gave me a tuxedo jacket 4 sizes too big. She also measured my waist too large and didn’t believe me when I told her I wore something smaller. The shirt was also very large and bloused. Thankfully they ordered me a new jacket but the lady (the manager I believe) there made it seem as though it was my fault that they measured it wrong. She was very hesitant to order me a new one until I told her I wasn’t going to wear it. The tuxedo was cheap, but definitely not worth the hassle it was in getting a new jacket, dealing with the awful service, and looking sub-​par. Won’t be going back and will recommend others not too either.

First and foremost, I recommend avoiding this business. I came in to rent a tux for a sorority formal and am appalled at the service I received. I was fitted incorrectly and had to readjust my own pants, the tux jacket was disheveled, fabric was torn on different places on the jacket, and when I pointed all these things out to the lady working she quite simply did not care. I ended up borrowing a friends jacket. The rental was cheap, but I still expect the tuxedo to be in presentable shape. It was not. Go elsewhere if you care about quality or customer service at all. Perfect stop if you just need a tux and care nothing about quality.