I contacted the owners twice regarding having my windows replaced. They would tenitively schedule a day for an estimate and state they would call me back to schedule the time. First time I called a week later. They called me back to schedule for the next day, which I could not do because another company had been a bit more proactive and had already scheduled time for that day. They laughed when I said I could not do the appointment for that day. They said that they ciuld do the estimate the following week which I stated would be fine and they stated they would follow up with an exact time. I have never heard from them again. I suppose this means they do not need business enough to be courteous.