Sutter Medical Group

My 12 month old daughter Eden was scheduled for her one year check up on 2÷17÷16. Around 3:00 pm the day prior to our appointment the doctors office called to let us know her insurance has changed and we can no longer be seen there, we were upset to say the least. That same day she spiked a fever of 104 and was vomiting, I called Dr. Abasi’s office to find out more about the insurance, because from my understanding of insurance there is always a one month roll over before it officially switches. I spoke with the front desk and was put through a series of questions then was told I was being transferred to a insurance specialist for advice, I was on hold for 20 minutes then was hung up on. I called back and went through the same process again.
Once on the phone with the insurance company I explained the situation, she looked at our file and current insurance on file and told me I was right and that she could be seen. Just to be sure I asked if she could have a manager take a look at our information to verify we could be seen. We live 2 hours away. The supervisor confirmed that we could still be seen and scheduled us for the following day.
That night my daughters condition only declined and we took her to a Med 7 to be seen at 11pm, after about an hour we were sent home with IB profin and told to defiantly make sure shes seen by her primary tomorrow.
When my wife showed up for her appointment, the front desk told her she could not be seen due to insurance, sorry. I called the front desk to explain the conversations I had the day before, she decided I had most likely not seen the mail the month before switching my daughters insurance and there was nothing she could do and that they had taken us off the books and taken the next patent.
So just to be clear, the front desk, doctor and billing do not communicate at all and they turned away a 12 month old little girl with a fever of 104 while they were standing in the lobby. Just to remind the general public of the oath that doctors take I have posted it below.
I swear to fulfill, to the best of my ability and judgment, this covenant:…
I will respect the hard-​won scientific gains of those physicians in whose steps I walk, and gladly share such knowledge as is mine with those who are to follow.
I will apply, for the benefit of the sick, all measures which are required, avoiding those twin traps of overtreatment and therapeutic nihilism.
I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon’s knife or the chemist’s drug.
I will not be ashamed to say «I know not,» nor will I fail to call in my colleagues when the skills of another are needed for a patient’s recovery.
I will respect the privacy of my patients, for their problems are not disclosed to me that the world may know. Most especially must I tread with care in matters of life and death. If it is given me to save a life, all thanks. But it may also be within my power to take a life; this awesome responsibility must be faced with great humility and awareness of my own frailty. Above all, I must not play at God.
I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person’s family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.
* I will prevent disease whenever I can, for prevention is preferable to cure.
* I will remember that I remain a member of society, with special obligations to all my fellow human beings, those sound of mind and body as well as the infirm.
Little girl suffering 20 yards from me, my office told you we would help. Sorry lady, get out.
I hope your salary affords you a very comfy bed, otherwise I am unsure how you fall asleep at night.

I was a health care provider and I am also a very experienced patient. New to Sutter Medical Group, in the past six months, I have experienced more errors and incompetency than I have experienced at any other facility, including those in different parts of the country where I’ve lived. It is truly shocking. The errors are so prevalent that I have to wonder about Sutter’s litigation rate. Mistakes have occurred in every department I have dealt with except one: the ER. Departments I have dealt with include doctor’s offices, the Infusion Center, the lab, online patient services and the insurance authorization department. The coordination between departments is fraught with oversights, miscommunications and finger-​pointing.
If you have to use Sutter’s services, please be sure to follow up on everything they are doing. Check your medical records, your bills, don’t ever trust that they will contact you when they say they will — take the initiative and call, call, call. Keep your own records of all contacts. You may need them some day.