Taco Bell

This Taco Bell is the worst that I’ve ever been to. I tried it 3 times and won’t go back. It always runs out of things from the food to the condiments. The diet soda and regular seem to come out of the same line. The only good thing I can say is that even with the poor management the employees are friendly enough.

After a long day at work I decided to stop by the Auburn Taco Bell instead of McDonald’s to change it up a bit.
It was only 10 pm (this Taco Bell doesn’t close until 11) when I drove up to the speaker to place my order. I waited about 5 minutes before talking into the speaker asking if they were still open. I received no response. The sign was still lit up for customers to read and the lights were on inside of the restaurant. I rolled up to the window and took a peek inside. There was a rolling mop bucket in front of the window meaning there had to still be employees working. I called the store and waited patiently. Still, I received no response. I pulled up to the parking lot and checked the door which had the store and drive through hours to make sure it hadn’t closed yet; it hadn’t. There were cars still parked out in the lot.
This was an extremely frustrating night.
Why did the employees decide to stop working an entire hour before the store was supposed to close? Where was the manager? What were they doing in there if they weren’t working?
I understand that you can never expect much from fast food workers but this kind of behavior is despicable. To hire such incompetent workers will only bring negativity to your restaurant.

Taco Bell is my guilty pleasure… I admit it, I’m addicted. I moved out of Western MA where the Taco Bells are plentiful to Central MA where I have to drive 25 minutes to this location. The TB in Auburn at the weird intersection is by far the worst one I’ve been too (and I love TB!) On multiple occasions they have gotten my order wrong or I’ve been stuck in the drive through for 15 – 25 minutes. Longest wait ever! Recently I was stuck for 25 minutes and couldn’t leave or go around cars because of the snow so even though I was sick of waiting I was stuck in the drive through line the entire time. They also skimp on fillings for burritos. The staff here unfortunately doesn’t know how to work the register and sometimes you have to say things over and over for them to understand. So frustrating! I may have to stop visiting Taco Bell :(

I had to not only repeat my order 3 times but the cashier (Jason) would not admit he put my taco in wrong even though I watched the screen and then he changed it he was super rude and made me feel unwanted there. Then after taking my order he proceeded to stand there and so nothing but make conversation with another employee who had just come in for his shift. After receiving my food I had to stand at the counter for a good 5 minutes while I recieved side ways glances and even a few dirty looks from Jason and his little buddy before asking for my orange juice myself which I had been standing there waiting on which I recieved attitude for asking for. I’ve never had a problem with the service here but this is my first breakfast visit and very possibly my last. rder he proceeded to stand there and so nothing but make conversation with another employee who had just come in for his shift. After receiving my food I had to stand at the counter for a good 5 minutes while I recieved side ways glances and even a few dirty looks from Jason and his little buddy before asking for my orange juice myself which I had been standing there waiting on which I recieved attitude for asking for. I’ve never had a problem with the service here but this is my first breakfast visit and very possibly my last.

I wrote a review and called cooperate headquarters about 2 months ago about how disgustingly filthy this taco bell is. Today, I decided to come back and see if anything has changed… it definitely has not. This has got to be the dirtiest fast food restaurant I’ve ever been in. Pieces of old food under the counter, almost every empty table is dirty, the bathroom is disgusting, floors unmopped, no ice in the machine, flat soda, gravy all over the kitchen floor… dirt and old food EVERYWHERE. The manager should be FIRED! ! ! ! ! !

This Taco Bell/​KFC combo is filthy and disgusting. The restrooms were absolutely gross and an employee who was in the kitchen area was sneezing all over. The dining area was also dirty and a complete mess (exploded sauce packets, soda all over, etc.). The person at the register could not get the orders right either. What a disaster… and we usually love Taco Bell!

I am a fan of Mexican food in general and seek it out wherever I go. I appreciate Taco Bell because it is handy, affordable and usually tasty. Lately, I’ve been loving the Smothered Burrito they introduced this year. It has a smoky pepper sauce, melted cheese, sour cream over a good sized burrito that I always get in the shredded chicken option. It costs slightly more, but it’s delicious.
I was happy that they built this store in Auburn at this particular location. It’s convenient for me and many others as this is a high traffic zone. The food at this location is usually well prepared; however, I’m often disappointed by the VERY SLOW drive-​thru window at this location. Tip: if you pull in and the cars are already backed up to the speaker/​menu, park and go inside to order – trust me, it will be faster.
When «backed up», this drive-​thru can be a half hour wait. I put backed up in quotes because at most fast food restaurants, a modest backup does not result in a complete melt down of service. Another nit I’d like to pick is the extremely tight exit from the drive-​thru. Even in my compact car, the turn out of the immediate exit from the drive-​thru and then at the entrance to parking area near Route 20 are very tight turns that can bring you into conflict with other cars pulling in and passing through.
It may not be possible to redesign the drive-​thru traffic pattern; however, better/​faster service at the drive-​thru window should be a concern for this manager/​owner. Not sure what the fix would be, but that’s not my job. I’m just here to pass judgement.

I don’t live near one of these so I only get here occasionally. It is what you would expect for fast food, except speed of service. These guys blaze! Food was more bland than I remembered it. In my old age I didn’t remember to ask for sauce and in their haste to get me my food and get to the next customer, they didn’t ask. Restaurant was clean. Not a bad visit, bearing in mind that fast-​food restaurants aren’t intended to produce mountain-​top experiences.

I LOVE tacos. and used to LOVE Taco Bell. although with the food quality I’ve been receiving at the Auburn Taco Bell. I have really changed my thoughts on Taco Bell.
The tacos are soggy and gross, and the sour cream is all over the outside vs inside. come on now.
This is on rte 20 on my way home. so when its late and not gonna be able to cook for the fam. I’ve stopped multiple times (thinking things would change) and still yet to be pleased with the food quality and service! also. no PEPSI on a tuesday evening? whats up with that? order properly.
Won’t be visiting this one again! had enough opportunities to serve me good food! and blew every one of them. my money is much too valuable to waste on your yuck anymore!

With all due respect to Dimitri D, who trashed all Taco Bells while reviewing the Cambridge location, you can’t trash an entire chain based on a bad experience. I’m fine if you don’t like the food. Its fast food. You shouldn’t expect much. Me personally only like tacos.
I don’t eat it regularly as I recognize it for what it is.
As for the cleanliness, I had occasion to walk inside for the first time a few months ago as zip usually use the drive thru. Although the place had been open for almost two years already, It had to be the cleanest fast food restaurant I have ever been in. If I didn’t know better, I would have thought they had Just recently opened.