Chili’s

I went after school with a friend for an early dinner. The waitress was very friendly. My food was hot and it was an overall good experience. It probably helped that it wasn’t busy yet. We left when it started getting crowded.

Waitress was nice enough, but the cook was horrible. We purchased the fried pickles and bacon ranch quesadilla and both came out lukewarm and horribly made. Fried pickles had almost no batter on them and tasted old, the quesadilla had no cheese, and the tortilla was hard and brittle and burnt. Overall, horrible experience.

Been a Loyal Chili’s customer since the chains inception.
Every site is totally different when it comes to quality of service.
I would rate the CG Winter Haven store far superior than this Auburndale store.
Managers at Adale store seem to not give a crap… period.
Dont waste good money here… go to CG Store.

Let’s keep this short like my visit here. Slow service, unfriendly staff, screwed up orders. This is the worst chili’s I’ve ever been to. Unfortunately I went twice and it was the same experience both times. My bad!

So this is a Chili’s, which we are all familiar with. This one is across the street from the Best Western and the Racetrac in Auburndale. We came here because we were in a somewhat unfamiliar place and were not feeling adventurous. It is times like these that a reliably clean place with familiar items comes in handy. I had the Margarita Grilled chicken which was good (as always), she had one of their new steaks topped with avocado and roasted tomato over asparagus (good, but much smaller than the picture), the kids had kids meals. What really stuck out was how great our waiter was. I’m terrible with names, but he was really friendly, attentive, and even entertained and joked with the kids. I would recommend this location if you’re in the area looking for something reliable and not in the adventurous mood.

The service is getting better, but the managers still have a rough road ahead of them with their servers. They are trying to cut down the wait time also.

I’m only giving it a 1 star because you have to select at least 1! My partner and I took our dinner break here and walked in at 1015pm and stood at the hostess booth for 8 minutes before someone even walked up and asked if we had been waited on. I said no then the girl walks away, returns 1 minute later only to say «I’m looking for a table for you guys» then walked away and never returned. 2 minutes later… we walked out! Do not waste your time and money at an establishment that won’t even take the time to greet you!!! I will never be returning and will make sure to tell my buddies at work not to waste their time or money here.

I’ve been here about three times and it has been disappointing every time. Went there tonight with my parents, little brother and my wife. We got two orders of chips with salsa and almost all the chips were broken into small pieces. My parents and wife ordered soups. My wife and Fathers soup came but my mother’s didn’t come out until after they were already done with theirs. My father called the chili disgusting. I got the «triple dipper» for my meal. the fried pickles tasted terrible (I’ve had much better), the burger sliders were overcooked and dry, and the chicken crispers were burnt. it was so bad I didn’t even eat most of it. my wife had ribs that tasted bad. she didn’t like the Mac and cheese. even the BBQ sauce was bad. waitress asked if something was wrong and we told her I didn’t like my food. all the manager did was give us fries to go. didn’t even take anything off the bill, which was high. apparently a bottle of beer is $ 6 and the margaritas are like $ 12 and are mostly ice. normally don’t complain about price, but they’re definitely not worth that much. I definitely will suggest against going to chili’s next time my parents want to have dinner out with us.

Horrible. The manager was the only redeeming factor. Can’t tell you about the food since I was never asked. Employees at the bar drinking. Place is a joke.

Wish I could give no stars. One hour from arrival to getting our food, food was sub-​par. Manager was promised, but never showed. We paid full price for late, highly spiced cold food. Very interesting late food comes out cold? I understand the bad reviews lately at this Chilis. Go to Winter Haven or Lakeland instead.

Our waiter was rude. He literally threw down our silverware & rushed us to tell him our order. I work in a restaurant, so i get what its like, but i also know good customer service. We left him a low tip & i wish i would have written to tell him why he deserved such a low tip. He checked on us once & it was only him passing by. Decent food, it wasnt hot. Will NOT come back.

I’ve given this location the benefit of the doubt far to many times. No matter if we have eaten there for lunch or dinner, in the bar, restaurant, or even take out… We have had numerous issues. I’ve had my order screwed up countless times; been brought the wrong order completely, been served food 15 mins before the rest of the table… I mean this list could go on and on. I understand that sometimes mistakes happen in the kitchen… But at this location they happen all to often. I doubt I will be returning again after tonight. I placed an order online around 8pm. The 2 for 20 deal– pasta and a burger. The site told me it would be ready at 8:30. So I got there at 8:30. The to-​go server was very nice and explained they were just waiting on my pasta. TWENTY MINUTES later they finally have my order ready. So if they were waiting on the pasta did the make the rest and let it sit there the 20 minutes until it was ready? Cause let me tell you that’s what it tastes like. Not only was the burger and cheese fries cold… But so was my «fresh» pasta. The server brought it out to me and said «careful, it’s hot» was he being sarcastic? Only living about 5 – 10 minutes away my food shouldn’t have been anywhere near as cold as it was. Sadly this is the only option other than fast food on this side of town– I’ll be making the drive next time we want to order take out.

I’m not much of a fan of the big chain restaurants. I can’t even tell you the last time I went to a Friday’s, Applebee’s, or Red Lobster, but I like Chili’s. I like the margaritas, the chips and salsa, and the enchilada soup. These are the only things I order, but they all make me very happy.
I like to come and sit in the bar because margaritas are always 2 for 1 in the bar and you always get free chips and salsa in the bar and chips and salsa are one of my greatest vices in life. I never know when to stop.
I’m very into soup. I love a good soup and Chili’s Chicken Enchilada Soup is one of my favorite soups anywhere. I order it every time I go to Chili’s. If you’ve never had it, you should try it. It is creamy, and cheesey with just a little bit of spice. They sprinkle tortilla strips and cheese on top. If you are still hungry for dessert might I recommend the skillet cookie.

ZERO STARS… Friday at 5 pm. We ordered and only after complaining did we receive our food OVER an HOUR LATER. This is a bit excessive. No apology from the waitress (Tiffany). She acted like it was normal and didn’t see a problem at all. My first Skinny Patron Margarita was great. The second was not drinkable. My husband took it to the bar himself because otherwise it would have never gotten there and was told «I am the only bartender and if you don’t like that one then you won’t like the 2^nd one either because I’m the only one making them.» So he returned with the same drink. The manager, apparently, made me another drink (my husband saw the bartender make) and it was drinkable and as good as the first. My son never got another apple juice that was asked for. My other son’s hamburger was ordered plain however it came with everything on it. My bacon ranch chicken quesadillas looked like half of them had been deep fried. There were not many people when we showed up at 5 and were told by the hostess that most of the staff doesn’t get there until 5:30… An odd thing to say to customers. When we left at 7 o’clock the line was out the door. This must be why they don’t really care.

Today 3 of us had lunch together. We had the worse service ever. Whats funny is the last time we were there we gave a compliment when the manager came around about our server.
Today our server rattled off some selections so quickly our elderly mother couldn’t understand. Then my food come out incorrect. When they brought it back it was wrong again but I didn’t say anything. Our server refilled one drink then never came back to offer refills on our drinks, not once! As a matter of fact she never came back to our table at all!!! We waited and waited and could not get her attention. We wanted refills and a to go box. She never returned to our table. I wrapped my burger in my napkin to take home and paid our bill using the kiosks.

I have given the place too many chances. Take out and eat in. My family and I have done take out 2times, both times the order was wrong, key items missing. After the first one I called them they offered something free for the next one, it was not worth it. We have ate in several times fodd is always ok but service times are nuts. Not trying again.

The stars are for our server… I believe her name was Amber…
Lets start with we walked in and stood waiting to be seated for 5 minutes (the bar tables were all dirty) finally a hostess walks up and says «what are you looking for» seriously???
I told her a place to sit and she replied «well go in the bar… you can seat yourself ya know»
Should have walked out right then!!! I told her the tables were dirty and she said well they’ll clean them soon… then she walked away!!!
Amber was pleasant and patient as we figured out what we wanted. She even made some nice suggestions. Our drinks stayed full the whole time we were there (which is HUGE in my book as I’m also a server) when we got our food she was very attentive to our needs.
The side of asparagus was flavorless and looked old…
But the fajitas were pretty good. I always order fajitas at chili’s.
We didn’t complain about the asparagus or anything while we were there… I chalk that disaster up to some food is just always better than others.
However because of the way we were «greeted» (if you can even call it that) we will probably not be going back to ANY chilis anytime in the future. I can’t believe they allow people like that to keep their jobs.

Every year that we come down to this area, this is one of the places that we stop to eat at. It’s close, convenient, and the service is pretty good.
We usually go in with s large group but this time it was just me and my mother, hungry after a day at a local event. We sat at a booth in the bar area. Like Applebee’s, they also have the table kiosks BUT you can only reorder drinks or order dessert from it. Games can also be played on them for a fee. You can pay from this device and it will print out a receipt too. We didn’t use it this time.
We wanted the tableside guacamole where they mix the guacamole in front of you but our waitress said they were out so we got the regular order of guac. The chips that came with the chips and salsa were weak. The chips were thin so they broke when scooping and some were greasy. The salsa was very watery. The guac was just ok.
I ordered a simple Grilled Chicken Salad which was perfect and my mother got a Southwestern Trio consisting of a chicken quesadilla, chicken soft taco, and chicken enchilada. She said the enchilada was good but the soft taco was a disappointment. It just didn’t have enough cheese for her. The quesadilla had shredded chicken and she wasn’t a fan of that.
We’d come back next year as we don’t go to Chili’s that often.

Lets start by saying that I like chilis and have been to this location many times. But the past two experiences were horrible. The service was terrible but the food was good. But lets go straight to the reason why I’m giving them one star. We ordered two appetizers and three entrees. Server looked like she hated her job and didnt want to be there. Zero personality. Food came and it was good until we were almost done and spotted a LIVE ROACH WALKING ON TOP OF ONE OF THE APPETIZERS. gross gross. Manager came and saw it. Apologized and took care of our bill. Not the point. This should never happen. Chili’s lost a customer because of it.

I’ve never in my life been in a restaurant where I felt so ignored. We sat in the bar area for lunch and had to ask the waitress (Crystal) if we could place an order. Really? I could have understood if they would have been busy but with only about 12 customers in the entire place, that wasn’t the case. Management really should re-​train their employees to be polite and friendly to the customers. I’ll spend my money somewhere else in Auburndale from now on.