Cvs Pharmacy

Poor customer service!!! I am a big fan of CVS for it’s convenience and great prices. I went to this location today to conduct a money gram transaction. I needed to send money overseas and this was my first time using moneygram. The CVS worker did not greet me when I came in, but instead stared at me, waiting for me to say something. I finally said hello and that I needed to coduct a moneygram transaction. She directed me to the counter where there is a phone to start the transaction, there were none of the slips that the directions explicitly state that I needed. I asked another woman, who later appeared to be the manager for the slip and she printed out a blank receipt and pointed out that I did not need anything. All the information will be printed out on the slip. Once I finished speaking to the money gram CSR, there was no one at the registers to assist. I waited for about 5 minutes before someone was able to help me. The woman then asked for the amount that I am sending. I didn’t remember the exact amount becuase I didn’t think that I had to remember that figure. I thought that all the information needed was presented to the store. She repeatedly told me that I needed the amount in order to complete the transaction. I informed her that no one told me that I needed the amount and that I was told that everything will be printed out. She called a ‘Manager’ who then repeated the samething and told me that I have to call money gram again. I left the store.
I called Moneygram to confirm the process. All the worker needed was my name to complete the transaction.
I will be sending a letter of complaint regarding the poor customer service to the store and head quarters.

I’ve been there a few times and the workers are great. I asked one guy to help me save a buck when I brought my coupons and receipts for extraBucks up to the counter. Really friendly and a HECK of alot better than the one in Norristown, including the customer service!

First of all, it’s a pharmacy — so not much can wrong there. I haven’t really used anything else other than the actual pharmacy, so I can’t comment on that, but the people here are pretty nice. I don’t think I’ve ever waited longer than 3 minutes to pick up, pay for a prescription and walk out the door. The pharmacy is within walking distance of my house, so that’s nice, too!