Augusta Triumph-Ducati

We’re suffering a shortage of Triumph dealerships in the Atlanta metro area. The three nearest are in Dawsonville, Douglasville and Augusta.
I took my bike into one of the other two (not Augusta) for some routine maintenance and the dealership «broke» the bike. After leaving it with them for a month they still couldn’t fix it — heck, they didn’t even know what was wrong with it and kept telling me that it had been fixed.
Needing my bike (as my main form of transportation), I called up the Augusta dealership and asked if they would take a look. They said they’d be happy to and I took my bike to them.
So — I get the bike to Augusta and I’m nervous. The previous dealership kept telling me the bike was fixed every time I saw them — was I just crazy and my bike was acting normally? Would the Augusta shop be able to figure out what was wrong when I had a hard time describing it myself?
Well, the mechanic started the conversation the right way by asking me to write down the history of the current trouble — any good troubleshooter should ask for that and I was happy to provide it. After reading it and coming outside, they postulated several possibilities of what could be wrong and said they’d do their best. They recognized that yes, there was something wrong with the bike and that made me feel a little more sane.
Their guesses were spot on and within a week I had my bike fixed and I was back on the road.
I could not have asked for better service from Augusta Triumph-​Ducati and my next bike will be bought from them.