Capitol Computers

This is my first review on Unilocal,ever. I currently have a mild head cold and maybe that’s why I can’t stop thinking about the weird interaction I had only hours ago at Capitol Computers. Normally I think I’d laugh it all off and give them the benefit of the doubt… but, here we go. My computer needed a new battery at the beginning of September so I brought it in thinking I could avoid spending so much time and money at apple. So it’s quick, I get it back in two days, I’m pumped, about to get married. Suddenly it won’t work; won’t turn on, turns off randomly, okay. We take it back in and they say, «We ran it all day and it never turned off, we let the battery drain and plugged it in and it turned on again, etc»
We take it home, wont’t turn on. And then doesn’t turn on accept for an hour during the wedding– after immense amounts of pleading with the computer gods.
Long story short because I know this is a long novella already, we brought it in again and didn’t hear anything for two weeks. They never called, I made a call to see if there was any progress. I go in today to pick it up– the same nice lady is at the desk, she’s super pleasant and is providing good customer service. She brings out the guy who’s been working on the computer to talk to me– who, I forgot to mention accidentally deleted my adobe photoshop– he neither references this nor does he actually say anything after I look at him and say,“hi”. Expecting some general breakdown of what he’s done. Or any acknowledgment of deleting things off my computer. Maybe he was having a hard day, I get that, maybe whatever… but the only things he did say to me were things I know my tech. savvy husband would like to say to people who have no grasp of the power button or how long to press it. Nothing aggressive but every indication of that not so subtle passive aggression… If it were that simple why would I waist my time leaving my device for two weeks? Or keep driving an hour out of my way to drop off and pick it up.
So, front desk lady– thank you!
Behind the scenes moody dude– thank you for the work you did and I hope you’re life isn’t as depressing as you made it seem in our brief and uncomfortable interaction. I hope others have better experiences here. First world problems, I know… but, I was really being nice and showed a lot of patience and that final interaction just put me over the edge. I would have left a two star rating had that front desk lady not been the saving grace.