Ulta

i try to avoid writing bad reviews but it’s time. i’ve been to several ulta’s in atlanta and they were fine, but it’s just THIS one i don’t like. i only shop here for certain items that sephora doesn’t sell. if sephora carried some items i look for at ulta, then i would have no reason to step foot into this ulta again. on several occasions i was never greeted upon entering the store or any sales associate ever approached me. another thing i’ve noticed is that many of the sales associates don’t smile… like maybe one person every 5 visits or so. sometimes when i’ve made eye contact, it feels as if they’re staring you down.
specifically on my last visit yesterday evening, i walked the entire floor looking for someone’s assistance. no one. NADA. so i asked a worker who was working on someone’s face at the brow bar if there were any assistance available working the floor. at first she just stared at me in a meanmug way and then looked over to the front of the store and said someone will be coming soon. worst attitude ever experience from an employee & she could have cared less. you didn’t even page someone or let anyone know that i needed assistance. my suggestion is that some of the employees should attend a customer service class with an added lesson for smilingggg… if such a thing exists!
that’s it. i’m better off going to sephora or shopping online.

Lots of great stuff but the customer service sucks! I actually felt self conscious in a way when all was said and done… I had just moved to the area and was excited about Augusta having an Ulta. I came in looking for a Stela product (that I didn’t know had just been discontinued). I searched around the store. Nothing. I tried to ask where they kept that type of product and the woman almost completely ignored me; looked up annoyed and said she was busy with a customer (I guess shopping for some customer). I asked another person for some help and they too were too involved with what they were doing to give me the time of day. I left and don’t plan on returning.

seriously the worst floor consultants I’ve ever seen, not helpful or friendly. wondering how they got that job, some girls would kill for jobs in the makeup industry and they are completely horrible at their jobs.

The two stars because the store is nice but unfortunately the costumer service is horrible. They don’t care for their costumer at all. Don’t care on making sales. As I go in, nobody greeted me. And on top of that, they don’t even help you find what you are looking for. As professional, working in a beauty store, you supposed to help your costumer with what they looking for and what would look nice on them, etc when it comes about make-​up! Not even the girl that does make-​up knows what to tell you. Everybody (workers) are in their own world, gossiping with each other… I know next time I come here, I’ll come to get ecxatly what i know i want and go to Sephora if I’m looking for some beauty advisements. Unprofessionals!!!

I’ve debated writing this because I usually have a decent experience in the store not outstanding but not insulting. However, today the customer service was the pits. I came in wanting to buy the Bare Minerals Complexion Rescue (I was a sure sell) but the woman in the make up department wouldn’t give me the time of day. In fact, as I opened my mouth to ask what I wanted she curtly cut me off and said a customer I know for a fact came in after me was ahead of me and I would have to wait. Although, we both been standing in the area the same length of time. I’m giving it 2 stars for the employees in the past who have been helpful (or ay least attempted to be). But in the high-​end make up/​skin care department the service is certainly lacking as well as finding a person knowledgeable about the products. I’ve come in before wanting to ask questions about particular brands and no one had any knowledge about that particular brand and they always end up trying to sale me Philosophy products.
I left the store today with nothing but made the journey to the mall and bought the product from the Bare Minerals shop where my business was more appreciated. I’m debating ever returning if I do it certainly won’t be for make up. Shoppers beware!

While I’ll always be a Sephora girl, I do love Ulta. The space is roomier and if you’re interested, there’s a salon in the back. They have a full inventory and I can always find what I’m looking for. The staff is friendly and helpful. Unlike Sephora, they’re not located at the mall. I’d rather run in Ulta as its close to my house and parking is much easier than fighting for a space at the mall.

I run in here occasionally, though I prefer the competition at the mall. I always get friendly service at he register, but getting help as I browse is sometimes tough. I ran in here for conditioner this week and they didn’t have what I wanted, so I chose something else as I had a coupon. Then what I chose was excluded from the coupon. But wasn’t mentioned in the fine print that it was an exclusion.
The store is a bit messy and things can seem picked over.

Really disappointed with the service (or lack there-​of) here. I walked in, nobody greeted me or even looked my way. At one point, a beauty advisor walked right past me despite my attempt at getting her attention to help me with finding a deep red lipstick. I later saw her doing her hair and adoring herself in the mirror. Meanwhile, several other people are walking in and being greeted and attended to.
I hate to say this, but I think it was because I’m black. Literally everyone else there was white and got the staff’s full attention whereas I went ignored the entire 30 minutes I was there. I went to Sephora right after and after taking 2 steps in, I was greeted and helped throughout my visit.

What a horrible experience today. Went in no one said hello or welcomed me. Walked around the makeup looking for a brand and special that was going on. End up finding the brand but not my color I need. Go around and find an employee who was stocking items, to ask if they have anymore. I was pointed in the general area of where they had more product. Go and search around till I find the area only to discover they still don’t have any. Then I go up to the front and ask the clerk. Who asks me where the item is, after looking herself (told me it was her second day, so really no fault with her), she goes and asks a manager. She comes back and tells me they didn’t get any on the truck and if I was interested in another kit. No, I came for tyat one specifically that the company you work for advertised. I asked when they would be coming in and how long the promotion was going for. Ugh, lets just say their responses were less than stellar and from a manager. I thought Ulta had better customer service than this. Guess I was wrong.

I had professional photos scheduled for today, October 5. I made an appointment for a signature blowout at 1pm. I made the appointment over a week in advance and confirmed via email. Today I was told (and told only because I called on my way there) that the appointment was cancelled and they had no one available to help me. Not a single stylist. I have a $ 400 commitment to photos and I wanted to look decent. The guy on the phone didn’t seem to understand that I could not wait to be rescheduled or let him «call around» (as he put it) to find out what happened. I don’t care what happened — I just want the service I scheduled and confirmed. Absolutely terrible non-​service.

Ulta keeps me interested with their mailings (w/​coupons) and gifts with purchase! Mother’s Day is coming up and I know Mama or Aunt Dot or somebody is gonna get something from Ulta! In Augusta, it is conveniently located near Target and Panera so you can’t beat that. They also have girls who really know about everything in the store but don’t bore you with all of the details. They are also friendly and don’t give you that… «You’re a guy. What are you doing in here?» look. I do like Sephora better for some of the available brands and samples and nice birthday gifts for the frequent shopper program. However, they have been relocating in Penney’s alot lately and ummmm… Well… you know. LOL

Ulta never seems to disappoint me. This place seems to be the ONLY place where they have my favorite face wash. I have looked high and low at other retail stores like Target, CVS, Walgreens, etc. and they never have it in stock! I use the Neutrogena Healthy Skin Anti-​Wrinkle Anti-​Blemish face wash. I refuse to use any other type of brand because I swear, this face wash helps keep my face clear and doesn’t dry it out.
I have only found this face wash once in Target a long time ago, and every time I check back on it, it’s never there! They have all the other Healthy Skin line products but not this particular face wash.
One day I’ll browse some more to check out their hair products and make-​up in Ulta. The employees seem to be polite. I didn’t have anyone assist me in locating the product I needed.
Also, I had a coupon that I clipped from an app on my phone (Retail Me Not), and it was $ 3.50 off if you spend $ 10.00 or more. At first I didn’t think the store would honor it, but guess what? They did! So I saved $ 3.50 from my purchase that day. Woohoo!

I loathe the mall, so I’m happy that there is an Ulta to go to instead. The employees are always friendly, and the blonde woman who works in the perfume/​BE area is awesome and always super helpful. I love that Ulta sells Batiste, Palladio, and NYX products.
Where it falls apart for me is that they don’t keep their lower priced section tidy at all, and that’s where my beloved NYX resides. The shelves are always a mess, with most items misplaced or out of stock. Sometimes there are even a lot of things on the ground. Ew. Trying to find Butter Balm in the right shade? Good luck.
It’s also oddly difficult to find a mirror in this store.
So yeah, there are definitely some problems but I’d still rather come here than Sephora.

Eh… I came in here to purchase some supplies that I know are carried at Ulta. I feel like the entrance is nice and what I’m accustomed to seeing but they don’t have anything. Of the list of 7 items I came to either purchase or re-​stock on, they had not a damn thing. Shelves and hooks are basically empty. I ordered everything online. I don’t think I’ll ever come into the store again… No reason to.

I really like places that have make-​up, hair products, perfumes, body scrubs etc. So, it’s no wonder I like Ulta. This place is huge and offers great products. It is a cheaper alternative to Sephora, which I also love. The store has a section with many of the inexpensive cosmetic brands like Cover Girl, Maybelline, NYX, and L’Oreal. This section is much like what you would find in your local big box stores like Wal-​Mart or Target. Then there is a higher end make-​up section with brands like Benefit, Urban Decay, Lancôme, and Clinique. Depending on your price range, there is something for you.
The hair section provides many options. You can find shampoo, conditioners, styling tools etc. I initially visited this store because I found out that they carried a line called Deva Curl. Once I ventured in to purchase that product, I realized they had a lot of other great products. You can buy straightening tools, blow dryers and even hair dye. Ulta also has an in-​store salon. So if you aren’t interested in styling your own hair, you can visit the salon’s licensed cosmetologist.
The store also offers perfume and cologne. You can find specialty body scrubs, body washes and loofas. I’m often overwhelmed when I visit, but it’s a good thing. I typically set a budget before I shop here. Ulta also has branded items that are equivalent to more popular brands. I really wanted to try the Clarisonic brushes that retailed for $ 99 or more, but Ulta offers the same brush through their brand for fraction of the cost. The staff is helpful. They have a great sense of the store and its inventory. Anytime I have a question about a product, most of the associates have tried it and can provide me with honest feedback.
Ulta offers great deals if you sign up for the Ulta Beauty card and join the mailing list. I often receive 20% coupons and a beauty sales guide with their latest incentives. The store is located on the busy Robert C. Daniel Parkway, which is surrounded by several retailers, so entering and exiting may be a challenge. There is plenty of parking.

I normally don’t go to this salon, but desperately needing a quick dry cut I went into Ulta. I went to the counter where the salon area is near the back of the store, saw three of the hairdressers who were all with customers but I noticed one who was finishing up with a client so I decided to wait at the counter to ask if I needed an appointment and how long the wait might be.
She finished ringing up the client and didn’t even give me the time of day. Because you know, I just feel like standing by counters for ten minutes. She just ignored me and walked away and began taking the next lady who was waiting. The other two hair stylists saw me standing there as well, never said a damn thing to me. So guess who never got a haircut or decent customer service.
As far as the store itself, they have decent sales on good products like Redken and Rusk. There’s typically a coupon in their ads, which is good. Every once in a blue they have sales on shampoos and conditioners in liter bottles which is fantastic. The customer service up front isn’t that great either. I shop in here at least twice a month, none of the associates are ever that friendly or welcoming.

This review is for the salon inside Ulta.
I went in for a hair cut and asked for the signature hair cut which is wash, deep conditioner, cut and dry/​style. $ 45 on the site.
I called and was able to get a same day appointment. The girl taking my information over the phone was very nice and polite. The salon isn’t much. A few chairs and a wash area. I expected more considering Ulta is pretty trendy. But it was clean and well maintained. I think my stylist was a little overwhelmed. He was alone, had 2 clients in the chair before me, and immediately after I left another came in. But he was still very friendly and personable. When it was my turn, I was his only client. He did a very good job with my cut, he recommended taking more off than I wanted, we comprised and met half way and he actually listened. He didn’t cut more off than we settled on. He did a decent blow dry and then ran a flat iron thru my hair. When I went to pay, the total was $ 50 (not $ 45) I figured it was extra for the flat iron… or prices just vary… who knows. I was happy with what I got an wasn’t going to make a big deal over $ 5.
All in all, I love Ulta and am happy I went to their salon. I will return there next time, and maybe for color b/​c the 2 ladies before me got color and it looked great!

Being a beauty professional and a cosmetic junkie Ulta instantly became one of my favorite shopping destinations. I was familiar with their website and all the brands and products they carried. So it was no suprise they carried some of my favorite brands and tools of the trade. The store is spacious with a salon located in the back of the store. Each section is labeled and easy to navigate. I came in looking for my favorite brand of shampoo and conditioner which was on sale for more than half off, that’s always a bonus. The checkout process was very simple. The cashier was very chipper and friendly. He quickly assisted me with the checkout process. I always love a store that I can go in and out of without a hassle. So all in all, shopping here is a must for any beauty supply junkie!!!