Arapahoe County Motor Vehicle

This is the first time that I have been to this office. I have to say the lady her name was Drenda that I worked with was the most disrespectful lady I have ever dealt with out of Motor Vehicle she treated me like I was a child

I have lived in many states, and this is by far the slowest DMV that I have encountered. They should allow the liscensed car dealers to dispense tags. Especially for new cars like many other states do, which would take a lot of strain off the DMV locations.
I have purchased several cars here and have always spent hours every time waiting in line. No matter when you get here it is always the same. Not a great way for a state/​county to treat its citizens!

I think it is their life’s mission to make the simplest of tasks difficult for residents… I would take ANY Denver County DMV over this place…

#1 rule, go to
and do your research before your grumpy ass steps foot in here. Half the people could do their renewals online rather than coming in. Me, on the other hand did not have that luxury because the DMV had to verify my VIN and all that crazy stuff for my car. Did you expect to be waited on hand and foot? Maybe you thought they handed out warm hand towels when you walked in? No you dolt, this is a retail space, not a restaurant. If you want it your way, go to Burger King.
Do you really think the employees here are going at a turtle’s pace just to piss you off? Well, possibly and I bet they are waiting for you to get so upset and leave. I don’t think it works that way. They stay until the last person is helped. If you bring all the paperwork you need, the process goes by much smoother. The person who helped me was professional and courteous. He did explain to me earlier in the day, some guy went ape shit cause he didn’t bring the required paperwork. His fault, not their’s.
Bring some music to listen to next time or have a buddy with you even. The people watching here is pretty cool if you can get past the screaming babies… I mean customers, then you’ll be alright. They have an officer there and now I understand why. The bad customers just need to be tazed so business can continue on as usual.

One of the longest wait times I’ve ever experienced at a DMV. The queue system doesn’t seem to make any sense. Actually taking care of business once you get up to the window is a breeze (my renewal only took a few minutes), which makes me wonder why we even have these offices in the first place.

The average wait time this morning was 1hr. In my hour, 43 people were served with 12 open windows. That’s a little over 1m30s per customer on average. Waiting an hour is still far too long for customer service even if it is the dMV– the wait time could be reduced if employees were encouraged to process more transactions and performance be related to pay… Like the county treats teachers these days.

For as bad a trip to DMV can be, I have experienced worse. While there were 150 numbers ahead of me, these agents waste ZERO time clicking to the next number. If you’re not Johnny at the rat hole as soon as you’re called, you get skipped. this made the 150 people ahead of me only feel like 60. The ladies that helped me were friendly and let me cut the line when i was missing something I needed and had to run home to grab it.

I’ve lived all over the United States and I can honestly say this is worst DMV I have ever been to. We waited hours for them to tell us they can’t help us because it sprinkled for a few minutes outside. Then if I wanted to apply for my Purple Heart plate I would have to go almost an hour away to just give them a piece of paper then drive all the way back to have them say ok here you go. This place made no sense what so ever. The workers were very very rude.

It“s the DMV, how great can it be? This particular day the renewals line had more people in it then the gallery waiting for more extensive transactions. What was nice is that they started to put more people over in renewals for quick transactions. I have had to spend a lot of time recently at the DVM for plates, title work, renewals and just general things you deal with in an estate.
I will say the people there have to deal with a lot and are generally helpful I do like the fact that you are not sent someplace to get documents notorized, they are notaries and they will do it there for you. They also gave me some good information on things I had never done before to ensure the sale of my husbands truck went off with out a hitch. I had no idea that emissions is the responsibility of the seller of a vehicle in CO.
Customer service is a hard job to have, I really think this location does the best they can, like going to the dentist. most people don’t like the DMV.