Aurora Main Post Office

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I had to call back AGAIN this morning since no one ever called me back yesterday. Was told to hold, then given a voicemail to leave a message on. Left my name and number YET AGAIN and have STILL not received a phone call. Either the supervisor does not work there or just does not care. Either way there is a serious lack of customer service. I highly recommend to use any other service than USPS if you can.
There’s a reason USPS is losing revenue. I haven’t received important mail (that others have already received, and was sent out on December 18^th). When I call this post office to figure out what the heck is going on, the lady who answers the phone cuts me off explaining the situation to say that the sender must have the wrong address (we moved in August). I explained that no, they have the correct address, we did our mail forwarding through USPS and that the reason for this issue is entirely on their side. I left my name and number for their supervisor to call me back. I was told I would receive a call after 10am… it is now 6pm and I have yet to receive any such call. Not to mention when I checked our mailbox this evening, we didn’t have a single piece of mail inside. I have always supported USPS by mailing our bills and purchasing stamps but will no longer continue to do so. Online bill pay it is.

This must be one of the worst postal sub-​networks in the country, led by the Aurora post office. Our mail constantly gets lost /​misdelivered to neighbors. Other times, tracking information shows that the mail was delivered but often it actually shows up 1 – 3 days later. If I go complain at the post office, someone takes down my contact information. That’s all. They never give me a call back. After relying on prayer for a while, we have now switched to UPS/​Fedex. Effing post office!

Not only do I routinely get mail for people who don’t even live in my same neighborhood, but it’s also pretty obvious that you employ a bunch of thieves. I mailed a birthday card with a Target gift card to my mother in Los Angeles. Her Birthday is 9/​18, I mailed it on ⁹⁄₁₂ and its currently ⁹⁄₂₁. Judging by other reviews, you’ve obviously taken the gift card for yourselves and not delivered my card. In case you’re wondering, THIS is why people use UPS/​FedEx and why you lose revenue every year despite ever increasing prices. My sister mailed something to the same California address from Sycamore on the same day that I did and it arrived on ⁹⁄₁₅. It’s a 4 hour flight from ORD to LAX, it doesn’t take a week. I’m so glad that I paid $ 5 for a birthday card, paid extra for postage and went to the trouble of mailing my card from the Post Office just for it to get stolen. Why are Aurora taxes so high again? Literally all of our services suck.
On top of that, every time I go inside of this building, the lines are long, the forms you need are always out of place and the employees take their sweet time. Seriously, what is the deal? I think I’m going to go in and lodge a formal complaint against this particular Post Office.

Sooooooo slow, 2 windows and long lines, I hate this location, its practically useless, it does not mater when you come, same slow people!

Lines move quick and the counter folks are very friendly and fast. It’s easy to pick on a post office but my experience has always been good.

I don’t come to this post office very often, as I live and work closer to the very convenient post office off of Commons near the mall, but I’ve come three times in the past year – though one of those times was actually to apply for a visa. I guess I have to attribute it to luck or timing, but every time I’ve gone there’s been no – or virtually no – line, and the people working have always been polite and even friendly. The way the reviews depict this post office is the way I would depict the post office I normally use, though in fairness I’ve never had a bad experience there either.
I already knew what I needed to have and had the paperwork already filled out, and if you’re coming here to apply for a visa I suggest that you do to. Go online first and get all the details and forms you need, then go to a Walgreens or something and get a passport photo, and THEN come here. I don’t remember what the fee was, but I also chose to have the application expedited so it was far more than normal. They accept credit or debit cards, but if you want to pay with cash you have to go get in line, if there is one, and purchase a money order (I decided to just pay with a card). I had no idea what applying for a visa would be like, but it was a lot easier than I would have thought; I was the only one there so I was in and out in fifteen minutes.
Overall I prefer this post office to my usual one, but a post office is a post office in a lot of ways, so I wouldn’t necessarily recommend that people go out of there way to come here, but if you’re going to be near and you have mailing needs then try your luck here and maybe you’ll be pleasantly surprised. Or maybe not, what do I know?

Very disappointed in my carrier! More often then not my carrier will not pick up my out going mail, let alone just do her job and deliver my mail! I went on vacation and filled out the proper paperwork for when she should resume my mail. All the neighbors received there mail except me. I tried calling post office and no one will ever pick up. Where are the supervisors?
For twelve years I was a carrier in Naperville. The customer service has really gone down. Carriers need to be thankful they have a job and paid the money they get with out a degree! If it was up to me the more complaints those carriers would be sitting in the unemployment line. Give people who can’t find a job a chance, I bet they would be more appreciative then several of our carriers out there today!!!

I have heard another person refer to this place as «Satan’s Post Office». I refuse to go to this facility anymore due to the fact that the service is deplorable. All of the workers behind the counter have attitudes and they take their sweet time to do menial tasks instead of helping you the customer. I pre print my labels at home and have been refused service for having the «sent from» zip one town off because they don’t get credit for it on their monthly quota (that was their actual response!). They regularly have lines out the door which I have stood in for as much as 45 minutes because the workers take their sweet time. They need to either retrain their workers at this location, fire them all and give people that need jobs a chance, our close this facility. I went to this facility regularly for about 3 months but now refuse to and drive all the way to montgomery to avoid aurora usps. Do yourself a huge favor and take your mail to another post office.

If it was possible to give negative stars, I would. This is the worst post office ever. Several times my packages have been delivered to other people and the mail carrier had to hunt them down because they were Delivery Confirmed. Luckily on all occasions he found the missing packages. However, recently it has taken 3 weeks for a check to arrive from Chicago to Aurora. Also 2 ½ weeks from Glen Ellyn to Aurora. Something is wrong with how they are doing things there. I was given a re-​delivery slip three times for a package. Each time I signed the slip, asked for a redelivery and each day there was another slip in my mailbox. Finally the company that sent the package said because I never indicated for a redelivery it was returned to the company. What is the point of leaving a re-​delivery slip if you are not going to re-​deliver it?
When I call the post office to address it, the phone rings for about 5 minutes and then someone picks up the phones and slams it down. This is not a joke. I hadn’t even spoken to anyone yet. Truly any level of professionalism is non existent at this location. There is little/​no proper management or anyone accountable for how poorly ran this location is.
When I talk to my neighbors, its the same story. This post office is a nightmare and there needs to be a major change in management there. What they are doing is not working. I have complained on USPS website and will continue to do it until my mail issue is resolved.

The staff are nice, but it’s always very busy. Always at least 7 people ahead of me when I go inside. And I have had other customers inside harass me.

Surly workers at this location. Would not let me pick up a package addressed to my husband even though I had the slip (husband at the time worked 80 hour work weeks and was NEVER home).
Another time I had the slip and they «couldn’t find my package».
Today, my husband went to drop off packages. Website said they closed at 4pm on Saturdays. Apparently they closed at 3:45 for «holiday hours». Da fuq?

I’ve never had any problems at this post office. The last time I was here I came to apply for a passport. I was in and out in about 10 mins. It probably would’ve taken longer but I had all my paperwork ready. The staff was nice to everyone and I never once heard them being rude.
Anytime I have to come pick up mail or deal with them in any way they’re always nice. I hardly ever have to wait in any long lines as they alway have enough coverage to deal with all the customers.
I’ve never had any negative experiences here so it’s a-​ok with me.

The line is sooooo long I’m board and writing this review. Use email or ups.

This post office was okay the day I visited, relatively friendly service w/​limited wait times.
My only real beef with it is that it is the main branch yet doesn’t have an automated machine option there (I’m from Chicago where my local office had one, so I guess I’m a bit spoiled. But then again I was lucky enough to be w/​in walking distance of that one, but I pity the fool who had to attempt street parking there!?!)
It would make sending out small packages soooooooo much more conveniant.Imho.
(btw​.as for actual home based postal service, well we have lived here 4m with no issues. Actually our mailmen are really amicable and helpful with our transition here)

I refuse to actually go to this post office, service is terrible, the workers are just unpleasant, if you have multiple packages they will walk each one to it’s specified area separately. Which is why I go to the North Aurora Facility. It doesn’t matter which industry you are in, if you are customer service it’s not the customer’s problem you are tired, unhappy, or miserable with your job.
We have several carriers that I have issues with, one walks on my flowers to get to the box — which if he stayed on the cement walk way it’d take him to the same place instead of going out of his way to walk on my flowers. He also refuses to knock on a door if a letter or package needs a signature, he’ll leave a form telling me to go to the PO to pick it up. I work from home so I’m home ALL DAY LONG, my office is next to the front door, he never knocks. And the other has issues with opening and closing my mail box and he mangles magazines and shoves them in the box instead of putting them on the rack below it. Just today he slammed my mailbox so hard the latch that keeps it closed is bent.