Chase Bank

My wife had the unfortunate experience of dealing with a manager (Kari Mooney sp?)of the Eola Rd. Branch, twice in the last few weeks. Both times my wife was there to deposit a check and both times this manager tried to direct her to deposit the check via the ATM machine instead of at the counter. (My wife doesn’t like to use those machines). Both times the manager was overly insistent that she use the machine, despite my wife telling her clearly that she didn’t want to do it that way. She felt that Ms. Mooney was condescending and was trying to rush her (my wife was the only customer in the bank at the time). On this second visit (today) Ms. Mooney made an error in recording the amount of the deposit and tried to excuse it by saying that it’s not her normal job… which begs the question, if she’s not proficient as a teller, and the bank is not busy, why is she acting as a teller and why is she pressuring my wife to use the machine when she’s told her explicitly that is not what she wants to do?

I have never been a fan of banks but I must say I am very impressed with the level of service I get from Chase. After having my debit card information stolen Chase notified me there were suspicious charges. After talking to them on the phone they told me I could get a temporary debit card at a branch. I went to this location and was helped by Ryan. He was extremely professional and friendly. He got me a new debit card not just a atm card and all that was behind me. I was able to have this taken care of during my lunch time and get back to work on time. I couldn’t have asked for better service.

Came here today, and had a great experience. I was greeted right away and helped by Luis, who was very helpful and friendly.