Colorado Counter Tops

WOW… The customer service was AWFUL. I am an interior designer and I contacted this company to build me a few table tops for a job. I spoke with Beth and asked for a quote. When I specified what I wanted she first told me it would be expensive… ok — can I still get a quote? No. I waited two weeks and followed up with her 3 times to ask if my quote was prepared. She finally responded back to me with this short email «We don’t have time for this.» WOW! Ok. I could have potentially brought you a lot of business. Not anymore.

great selection of countertops, at very affordable prices. the sales staff was terrific, ask for Lilyana she’s the BEST!

Our experience with them was great. Sure the office is not much to look at and we waited awhile for service. Once we did get service, everything was great. We decided to go with granite and after going to Granite Depot (boy do they have some fantastic stuff), we found basically the same looking granite for almost 50% less. They slapped our name on a couple slabs and told us to call when we had a more definite date for installation.
When we called back, we had a measurement appointment scheduled. When he did show up ON TIME, he was great. He was there for a couple of hours and was very thorough. He took the time to explain to us where the best place for the seams would be and what to expect.
Then we called back to get an installation scheduled. Again, this was an easy process. Three really nice guys showed up ON TIME and proceeded with the installation. Then it was discovered our contractor did a crappy job with the cabinet installation and the leveling was all over the place. These guys spent nearly three hours making it work for us. They sanded large sections of our cabinet and lifted/​moved/​shimmed all three section numerous times. They then took out the level and showed me how close they got it. I was really impressed. Then while the guys where cleaning up, the craftsman in the group took a long time mixing colors and making the seams look great. I have been told horror stories of seams looking like crap, but this was not the case. Oh and the under mount sink they supplied was top notch, low gauge stainless steel sink. The guys put our faucet and water lines exactly where we wanted them. Looked great
After the installation was complete, the office called and that is when they charged our credit card. And to our joy, the amount was what we were quoted in the beginning. That was the only process in our entire project that the final cost was what was bid in the beginning. How cool is that.
All in all the whole process was painless. When you read reviews, more people review poorly then review positively. Just go with them, they are local, been in business for a long time, family run and they will treat you right. We have been in our kitchen since Dec 17^th and we can’t be more happy. Really.

Apparently a national chain contracts locally with this company to cut and install countertops. Big mistake.
The office has no idea what they are doing. I scheduled my measurement with a woman there, told her I needed to have a certain installation date 6 weeks out and had everything set. The day of my scheduled measurement Ed calls me to set up my measurement. Um, your person is supposed to be here at 1; Ed had NO idea what I was talking about. I then asked him about the discussion I had with the woman on the date I needed the installation. I repeated the date 4 times during our conversation. He had no idea what I was talking about and said he would call me back.
Thankfully, the measurement guy showed up and was wonderful. He also had a big note, in bold black marker, on my paperwork about my requested installation date. Ed, not great or even good. Not even meh. He called me back to schedule another measurement and told me the date I wanted was not available because it did not give them time to do my order. He never listened to the month, just the date.
I went to the home chain to place my order and discuss my concerns. I also found out Colorado Countertops had actually placed my order incorrectly. I was assured the owner would be contacted and my installation date was confirmed for the date I needed. Neither was done (that is an issue with the store).
Imagine my surprise when I get a call from my buddy, Ed, to schedule my installation and he rattled off a bunch of dates that were nowhere close to what I requested. When I said I have been very clear about the date I needed he said he had no record of that and nobody had told him anything about my request. When I said to him I personally told him the date multiple times 8 days ago and he never listened to what I said, that I personally saw the date written, in bold, on the installation paperwork during my measurement AND had talked to someone else at his company about it he was adamant nobody told him.
I canceled my order. If a company cannot get a basic order correct, make note of appointments and note a preferred installation date that is 6 weeks out, I have no confidence the actual work will be done correctly or that they will show up to do the installation. I have been working on getting this just right, including timing, since late Feb. Now, starting at square one and have to reschedule my work travel and my handyman’s schedule again simply because Co Countertops cannot listen to simple requests and instructions.

I bought a granite countertop through them. The slab came from Arizona Tile, and they are awesome too! I asked that the fabricator place a vein in a certain spot of the counter, and thats where it was! They were even able to use just one slab on my project. There was some break down of communication at one point, however the end product is perfect and I couldnt ask for anything better.

This funky place has been a fixture for a long time. They’ve updated the showroom over the years, and now offer hard surface tops. But it’s the best place for your basic laminate top. Bring in sketches with the dimensions, know which edges are finished, what edging you like, they knock it out at quicker and cheaper than any Home Depot.
Can’t speak to the install department, we do all our own installs, but have never heard a bad comment.
Really, there is no where else to go for laminate tops. The staff is great, they can walk you through the options.
If you’re concerned about atmosphere and having to wait for a salesperson for an appointment, you should go somewhere else where you want to pay for «The Middle Man.» If you want a great deal and quick turnaround you should go to Colorado Countertops.
In 15 years, can’t recall a problem.

We were referred here by another company, I had done some searches online but never came across these guys without typing in their official name. I was a little hesitant, but they came highly recomended since we wanted a bull nose edge coutnertop installed, and the company I was working with could not offer this on formica laminate counters. I called and the staff was pleasant, she even made a few calls to be sure out countertop selection was in stock. We had gotten several other quotes from other major home improvement stores and were told that they would need the cabinets installed before they could send for a measurement, which meant no sink for us (we moved the plumbing) and then it would take about 3 to 4 weeks for the actual installation! That was pretty horrifying, however, at Colorado Counter Tops, they said they could get a measurement done in a day or two and the install within a week!!! We were impressed. The measurement guy was super professional and courteous. Although we didnt hear from our sales rep about the cost for a couple of days, and she wasnt so good at returning my calls right away, we did eventually get a call back. She was still friendly but at the same time, she was just a little flakey with calls and emails, nothing over 2 days, so that was good. Once she called back with the quote, it was about six hundred dollars below what other home improvement stores had quoted. Eventually, we figured out there was some miscommunications on the edging and type, which came in at about a hunderd bucks more, but still, we saved a LOT with this company, not only money, but also time. Their installers showed up on time and were clean and professional, they even moved our stove and fridge back into place and they didnt have to do that. We were VERY impressed with the crew, cost, quality, and professionalism. If the sales rep had been a little more responsive, this would have ben a 5 star review. Needless to stay, we woudl definately recommend them to anyone looking to remodel.

I’m still a fan, but it’s taking longer than we expected to get these countertops in… stay tuned!