Colorado Passport Agency

I realized my passport had expired 4 days before my trip and I was completely panicked and stressed. I immediately went online Sunday evening and scheduled an appt through their automated service, requesting the first available appt. I was relieved to get a 9:30am appt for Monday. I got there at 8am because I was a wreck and expected to wait. They took my information right away and scheduled will-​call pick up for me for Wednesday. I was out the door at 8:20am. Read the directions and have everything ready (proof of travel, expired passport, license, application). They were friendly and kind, reassuring me I would have it in time. I showed up right at 11:30 on Wednesday and again, didn’t have to wait long to get my renewed passport for my trip Thursday. Whew! Lucky to live near this agency and highly recommend them for quick turnaround!

Made an appointment, got there a few minutes early. The moment I finished my paperwork I was in and my number was called before I could have a seat.
Everyone was very friendly. I wasn’t feeling well so I’m glad they were also fast.
Had my passport expedited, and boom. 1 week later, it arrives. Outstanding and very efficient. I like to procrastinate, I would have put this off for a few more weeks if I knew they were so fast.
Seriously though, don’t procrastinate if you need a passport.
It takes a five minute phone call and less than ten minutes in their office.

Super smooth.
The clerks I interacted with were incredibly nice.
The security guards that I attempted to interact with, however, were Dicks.

I had my doubts and assumed this would operate much like a DMV. Not the case at all! The staff was all knowledgeable, patient and friendly. I had pages added to my Passport and had it back within 48 hours. Easy Process.

It’s the only option to get a passport if you need it right away, but they really need to work on their customer service.
Such rude officers when you first walk in and very arrogant people at the check-​in windows.
Felt rushed and not treated respectfully. Went there not because I needed my passport done right away but because I didn’t want to deal with the post office. $ 60 extra bucks not well spent.
Customer service is what gains places stars, not the fact that you got what I needed. The fees pay for getting what you need.

I have never gotten a passport before and since we will be going to Mexico in the next month, I needed a passport fast! So we came here. It’s a little nerve wracking when you see so many officers at the front doors, but they all smiled and asked how our day was! We asked where we should go and they guided us to the appropriate spots. Inside the office the staff was super helpful and offered my husband to not pay the $ 60 expedited fee and gave him the closest post office address so he could renew within time but not pay the extra fee. They didn’t have to suggest that but they did and it made us thankful to save $ 60. We were in and out fairly quickly and I should have my passport in a week! Yay!

Picking up my passport was completely painless. I went in, gave them my slip and that was that.

I was expecting long lines and rude government workers but instead got warm welcomes and friendly, helpful people. Laura went out of her way to write down phone numbers for me to get a foreign visa. My expedited passport was ready the same day. Very little hassle.

This was my first time applying for a passport and I guess I had less than stellar expectations of a government office, but today’s visit with my family was quite easy. We were in and out in less than an hour. The staff was extremely knowledgeable, courteous and got us through the process quickly. They also offered to let us pick up our passports later this week. Very quick!

After two attempts to get a passport from the Arapahoe agency, this place was incredible! As stated by many of the other reviewers this Passport Agency went above and beyond expectations. They saw that we had attempted multiple times to get a passport and still not received anything with our vacation date quickly approaching. They told us not to worry everything would be ready for our trip and after one day our passport was ready to be picked up. Everyone at this location was so nice and helpful, I never want to get another passport printed anywhere else.

This place is awesome! My passport expired and I went to get a new one the morning of my flight. Showed up at 7:30 am with all the necessary paperwork and pictures. I told them that my flight was leaving in 4 hours and they pushed it through for me extra fast. I walked out of there an hour later with a brand new passport! Dreams do come true. I’m proof that it can be done.

If every government agency ran like this one none of us would dread going! Very helpful, friendly and most important efficient employees!
I was in a panic realizing the night before a trip to Mexico that my passport expired. I called and they said I needed an appointment and didn’t have any available. I decided to chance it and try anyway. Got there first thing when they opened, got through the the line in no time. The agent that helped me was great and I had a passport in 4 hours!

This place is a godsend! Realized last night that Iceland requires three months left before your U.S. Passport expires. Mine expires in a month. Completely panicked, as my flight is today at 5pm, I called a variety of numbers and did research online for solutions. I tried to using the automated appointment scheduling line to no avail — no open appointments until Friday! Personnel that I could reach informed me I must have an appointment to be seen at any passport location (less than 30 total).
Luckily I had a long connection in Denver — I arrived at the Denver airport this morning at 9am, took a taxi ($ 60) to the Aurora passport agency, and walked in not knowing if I’d be allowed in. The security guards were understanding and polite, and said it happens all the time! Walked in, got a ticket number, waited 30 minutes with my paperwork filled out and passport photo in hand. Beware that you must have the photo done in advance as they do not offer the service here. A local drugstore back home in MI took them last night for me at 9pm for $ 11.
I walked up when my number was called (seems like B tickets are for walk ins and C’s are for appointments — but I still got through quickly with a B!). After five minutes of explaining and $ 170, they told me to come back at 2pm to pick it up.
We ate at a nearby Radisson lounge, walked back, and tried to pick up my passport at 1:30. Wasn’t ready yet, but by 2:15, I had my passport in hand and was on my way to my flight — with time to spare!
This place is the best government service I have ever experienced. Staff was friendly, efficient, and helpful. I am filled with gratitude! Thank you Aurora office!

I was expecting a nightmare. Really, of course I was — this is a government agency dealing with people that are in a hurry.
It really couldn’t have been better. Really friendly and efficient people who just get the job done fast. I am very impressed.

WOW! A place like this exists?!
It’s true, it’s a great place. Pretty easy to find, free parking, and clean, not-​terrifying building.
Going through security, even the employees were nice! They won’t let you bring drinks past security, although they let you hang out and drink it while watching CNN on an HDTV. Mmm, coffee with the security guards.
Everyone needs an appointment to come here, although you’ll end up waiting in a line for a bit to talk to a friendly (!!!) employee at a window. They’ll get the first step taken care of, then they’ll give you a number to sit and wait. We only had to wait 10 numbers, then out we were, able to pick up the passport in 2 days! BAM!

This office of the Department of State is an outstanding example of a customer service oriented agency. Thank you for making my day — and helping our family along the way. Hooray for the Denver passport office and all of the staff that made miracles happen.

OMG, I can’t believe how fast, friendly and efficient this experience has been. I was a complete mess because I couldn’t find my passport. I leave in two days (one business day). Not only did the process my request in less than 15 minutes, but my passport will be ready for pickup by tomorrow morning. THANK YOU!!!

Went today to pick up my passport. It took me five minutes. Five minutes!!!
I highly recommend this place.

Look. I’m going to say something crazy…
This was the BEST experience I have had at a government office… ever.
You were warned… :)
No joke though, the Passport office in Denver is amazing. The folks who work there are kind and efficient. They are positive and know their jobs!
Having recently gotten married (in the past year), I have spent a lot of time at government offices… Social Security, DMV, the list goes on… I kept putting off the passport. You don’t use it every day… it’s not that big of a deal… until your first anniversary starts to creep up on you and you plan a trip to Chile and Argentina with your husband. Hypothetically of course.
So since our trip is in 4 weeks, I didn’t want to chance it. Regular passport service is running 4 – 6 weeks. It could get here in 2 weeks… there is no telling. And mailing it in, who knows when they would see it. So I went to the office… the DAY AFTER CHRISTMAS (go ahead, call me crazy).
Pleasant. Kind. Efficient. I made an appointment but here’s a tip, you don’t need one and it doesn’t guarantee you faster service. I would say, use the online service to see what times are available for appointments and just show up then.
Another tip — go on the passport website and get all your forms. Complete everything before you get there… makes it move faster. If you are changing your name (like I was) bring a certified copy of your marriage license (you can get one when you register to get your marriage license within 30 days of your wedding. We got three but they are pretty much always returned so one would have worked).
You also need a driver’s license, old passport if you have it, photos, and money. But again, here is where they win… no need for money orders or checks… they take major credit cards (visa, mastercard, amex)! Thank goodness for a government office that has sense! But, and here’s another tip, just by applying at this office you have to pay for the $ 60 expedited service. So getting a new/​renewed passport (including changing your name) will cost you a base of $ 110 + $ 60 for the expedited service.
I was in and out in 25 minutes. TWENTY FIVE MINUTES.
Because I didn’t need my passport for 4 weeks, they are mailing it to me. I had the choice of:
A. coming back to pick it up
B. mailing it to me priority mail or
C. mailing it to me something like overnight or second day.
Well, I didn’t need it for a while so I went with priority. It will be in my hands right before the new year.
If you are traveling sooner, just bring your official travel plans (like ticket or itinerary from the airline) and I think they can get it to you faster. (aka if you are traveling that day, you get it that day or the next day if you are traveling in the next few days.)
Please note: I am just a happy customer. I am not an expert. Check the US Passport website for all correct information and prices.
P. S. bring photos!!! So easy to get! Walgreens does them (so does CVS). Just bring it all with you! It will save you a hassle. AND be kind. They are doing their job.
P. P. S.!! Update!!! I got my passport in THREE DAYS! THREE DAYS! I went in on Thursday and it was in my mailbox on Saturday! Finally, a government office that is efficient!

3 days before leaving for Alaska this summer, my husband and I discovered that his passport had mysteriously disappeared from our «safe place.» For the 12 hours we were going to be in Canada and to board the cruise ship, we both had to have passports. There might have been some tears, some yelling, little waves of nausea. Thanks to Google and Unilocal,we found this office in Aurora.
Most government agencies are staffed by people that are used and abused by the general public and as such tend to not be overly friendly. That was not the case here! My husband got a really nice employee who looked at our travel itinerary, collected the totally reasonable $ 170 and told him to come back the following day after they printed his passport. He drove down the next day and the following day we left for our trip! Such an amazing service to have here in Colorado, especially as there are few offices in the country who can actually print a passport, let alone with a day turn around.