David’s Bridal

When I made an appointment with David’s Bridal, it was the first time I was trying on wedding dresses. I had no plan to purchase that day, but ended up buying my dress there because I had such a great experience! Kristina was an amazing sales associate to work with. She was honest and easy-​going. I plan to make an appointment with her when I bring my bridesmaids in to try on dresses.
In addition to the value of shopping at David’s Bridal, I appreciated that they didn’t pressure me to buy that day, especially since it was the first place I went.

Loved the attitudes, helpfulness, and the patience!!! I’d recommend them to any future bride or special occasion goer!

Was less than impressed while shopping with my bridesmaids for dresses. I researched styles before our appointment, to learn that the styles listed «online and in store» where unavailable at this location. I understand needing to run a business but for being required to make an appointment, they clearly over booked themselves at the expense of the customer. I brought 3 of my bridesmaids and they were required to share 1 room and 1 chair. I intended on purchasing their dresses, my shoes, headpiece and other accessories but left with just dresses due to being rushed out the door with little to no «thanks». I will shop elsewhere for everyone’s accessories and will not recommend in the future.

Came here after a terrible experience with House of Brides next door. I didn’t have an appointment and they treated me no different. They were very kind and understanding. They were busy but told me to take a look around and that I would be helped when one of the ladies was free. I worked with Kristina. She was AMAZING. She was so friendly. The conversations weren’t weird or forced at all, she felt like a friend! The wedding is still some time away but I will definitely be back and will only work with Kristina. I also found a beautiful dress! Awesome experience.

I walked in full of excitement to have my bridesmaids try on dresses! Unfortunately, I left angry and frustrated because Ruby provided the worst customer service I have ever received while wedding shopping. Ruby was inattentive and seemed annoyed when we asked questions. Due to the terrible service, I will tell all my friends needing to find bridesmaid dresses to go elsewhere. If you are forced to shop here for whatever reason, ask who will be helping you and if the name is Ruby, run! She will take all the joy out of the experience for you and your friends!

If you go here do not have Ruby assist. She took all the excitement out of the occasion. At no point did she try to get to know what we wanted, make any recommendations, or even bring out all of the dresses the bride picked. She rushed us, had us share two dressing rooms between 6 girls (There were 3 dressing rooms next to us and they never got used.) We were torn between two different styles and she could clearly hear us– she never once tried to help us. We decided on one of the styles, with one wanting a halter and the rest wanting strapless. As we were leaving we found the halter dress that matched the strapless one! She never offered to show it to us and even try to help us. Associates in the wedding industry should have great (or at least good) customer service, look to cater to the bride and her bridesmaids, make them feel special, celebrate the happy occasion. Instead we had someone who did not help in the least bit, rushed us, and looked like she didn’t care to even be there by her demeanor.

Had an appointment scheduled and felt very rushed by Ruby! Wasn’t the experience I thought we would have. We found our own dresses because she wasn’t around and didn’t attend our needs. She seemed not interested and unattended. I would never come here again to look for other wedding/​bridesmaid dresses. This should be a fun experience and we shouldn’t do the work on our own!

Nelly was so patient and kind with me when I came in today. I called ahead and said I wanted to try on dresses without a consultant because of the incredibly pushy sales people at the David’s Bridal in Orland Park and when I came in, Nelly gave me the right amount of space yet stepped in to help when I needed it. I really appreciated her more hands off approach. She eased her way into helping me and wasn’t overbearing.
Eventually I showed her my wish list and she pulled a tea length dress (one I had not even considered) that I fell in love with. I am so relieved because I bought another dress from the Orland Park location and they are letting me exchange it and get a different dress and have a store credit so my bridesmaids can get their dresses. What a huge relief. I couldn’t be happier and I am so thankful that Nelly was here to help and even more happy that I don’t have drive so far back to Orland Park and deal with their pushy sales people.
This location is amazing and sales people are simply awesome. Also, my dress is my dream dress and is very affordable!!! Only $ 399 This store is highly recommended! Oh, also, we got our bridesmaids dresses here in ice blue (lace ones) and they are soooo pretty. My one bridesmaid was able to order extra length in her dress too, yay! All is good about this place! Don’t let horror stories about other stores scare you away :) dresses are just so pretty here!

I went here to purchase a bridal gown, and was not disappointed. I worked with Kristina L., and she was fantastic! Very friendly and upbeat. She was great about picking out what I asked for, and not being overbearing, or trying to push something on me I didn’t want. Once I told her exactly how I wanted to look, she started bringing me all kinds of items. I walked out with my dress, headband, belt, and clutch, all for under 600.00. I got great service, and my dream dress. Ask for Kristina, you will not regret it!

Bobby was amazing as well as the rest of the staff there. I had a wonderful time and bought a dress (with much hesitance due to financial concern) and when I decided I needed to not go through with it, they were very kind and understanding. When I’m ready to buy a dress I’m definitely going back. Wonderful people and lots of beautiful dresses!

I am adding to my additional review. I cannot sing Elene’s praises enough. Like I said before her tips were helpful and creative! I could not be more impressed. Today was the final dress fitting and the dress impressed everyone who saw it. It is unbelievable! I am beyond happy!!! thank you times a million! Please take a look at the photos of my sterling silver Vera Wang Dress before and after! Everyone at David’s Bridal in Naperville rocks, but of course a million thank you’s to the alterations dept for making my dress look haute couture!!! :)

Worst service ever!!! Nelly wasn’t helpful at all! I will never shop here again ever!!! The reason for this I drove almost an hour because they had a dress I needed and when I received it the dress didn’t even fit me. It was way to long and I was told all dress come this way it’s standard. Here is a question what was the point of me trying and going to get my dress measured?

I went there yesterday trying to find the dress. I had an okay budget with a max, but I really wanted to stay around 1k. Bobby who helped me was more than understanding. Saw my vision very quickly and started pulling out the correct dresses. I wanted a huge ballgown. I am fairly young so I needed a dress that fit that and bobby pulled amazing dresses, I pulled 6 dresses and honestly I tried only 2 and dodnt try the rest because bobby started pulling better ones! The dress they had me try was champagne colored, while I wanted solid white. Even though they didnt have it. They pulled one out from alterations before it was getting cleaned to show me the same dress in white. That was so helpful and kind of them to go show much out of their way to let me see the dress. I am thrilled I found a perfect gown at a wonderful place will come agian for brides maids dresses.
Oh also I have less then 2 months to get the dress. And they are making it happen and I didnt feel limited in my selection of dresses due to my short time.

Good selection of dresses, but the service could use some improvement. Found a dress that I liked but they did not have my size. They gave me the item number since it was available at another location. Turns out the item number could not be located at the other store.

I had a horrible experience with them 9 years ago with my wedding but yanno, stuff changes management turns over etc…
So, i’m the MOH in a wedding. YAY! happy dance!
I order my dress, and am told i need an 18. Now, I am familiar with bridal «bizzaro world sizing» and i asked to see the size chart. I argued with the consultant that I needed a 14 instead. He argued back that since i’m pregnant bla bla blah. The dress i selected was stretchy and had an open hip area– no WAY that this would not fit me!
I finally freaking concede to the 18 to just get out of there as my husband was waiting with the kids in the car. I also double check that its possible to add sleeves to the gown. (as pregnant ladies need support and i’m gonna need an actual bra with straps) I am assured it is not only possible but will not cost me more than about $ 30
the 18 comes. I try it on. Its HUGE. Like, i don’t even have to zip it up huge. «oh we can do alterations» Sure SURE ya can, for like another $ 150 right?
And then they deliver the bomb shell. Its too big and we CAN do those alterations, but we can’t do the other ones you wanted, its just SIMPLY not POSSIBLE. and i must be mistaking them for you know an actual «bridal salon. How about we just sell you a strapless bra instead».
Now, I sew. If the bride had been OK with it i would have made my own stinkin dress.
Not only do I know the sleeve alterations are possible, they’re at MAX like a 1 – 2 hour job. And furthermore, i’m going to be about 8 months pregnant at this wedding. What possible feat of engineering could you possibly have in stock that would hold up «the girls» at that juncture that doesn’t have straps. (answer: IT DOESNT EXIST) WHich is why i wanted the sleeve addition in the first place!
They then suggest i buy a jacket to go over. I tell them tersely, «no. We are ordering a different style dress that i can wear a proper bra with and i’ll either make or purchase a jacket for that one»
And then i have to pick a different color because their «time» frame is like 14 weeks out for all the colors. Its a REALLY good thing the bride doesn’t care what color we wear. I’m told the dress will come in JUST before the wedding.
The dress came in 2 days ago. i could have ordered my original color. and 14 weeks? really? like, sometimes people get added to weddings or things change… and I hate to say this, the dresses, are not that high quality to begin with. Mine came in, i tried it on today (fits great, whaddya know, in a 14) and … there are loose threads and stuff all over it. O_​o Honestly, if i presented something that not so great finished to a client, i’d lose the client.
All in all this was an exceptionally frustrating experience.

Three stars for the experience of finding my bridal gown. However, today broke my heart and sent me into a whirl wind of panic. My wedding is in three weeks, so I had my alterations appointment today to try on my newly altered dress. The alter. Manager walked up to me and told me she was shaking… they didnt touch my dress. They forgot about it. My dress has been there over a month and it never was worked on. They told me it could be done in 24 hrs, so now i fear my dress will be a half ass alteration. I dont know however else to say it. Davids Bridal has completely taken the bridal gown excitement of the biggest day of my life and thrown it in the trash can. Im giving them the chance to make this right but i hope the tears i shed in the fitting room put some pep in their step so this doesnt happen to someone else. Lets see what happens…

Bobby is the best. He gave me that moment I did not get when I went to 2 other bridal stores. He helped me find my dress and bling it out. Then I went back with my girls and he was the best. Today I went for my fitting and he saw me and was big hugs and so sweet. I couldn’t have had such a good experience like this before.

DO NOT GET YOUR DRESS ALTERED HERE!!!
Incredibly unprofessional. They are completely insulting and don’t take ownership for mistakes they made. Absolutely terrible.

I’m a very odd chick; I’m simple, easy to please, and I hate shopping. That being said, David’s was the first and only place I went to try on wedding dresses. I planned on buying my dress on my first trip, as I’m not one to go to multiple places to try and find «THE ONE.» Ladies, let’s be real here: you wear the dress for one day, and let’s be honest, your future daughter (if you decide to have children) will most likely NOT want to wear your dress for her big day. I know I wouldn’t have (no offense, mom).
I booked my appointment two weeks ago, added three dresses to my «favorites» that they could print out and find for me when I arrived, and then waited for my day to arrive. Finally, it was the day. I battled construction traffic but made it with time to spare.
I arrived about 15 minutes prior to my set appointment time, and was greeted immediately and «checked in.» I was given a goody bag, several bridal magazines, and other tidbits. I sat down at my designated dressing room and waited for my mother, step mother, future MIL, and my sister/​matron of honor to show up.
My consultant was Nelly, who was friendly and fun to work with. She found two of my three choices immediately but informed me that the third was on clearance and only available in a size 16. That definitely wasn’t going to work. I told her I was open to trying on a few others that she happened to find.
The first dress I tried on was my initial first pick. I loved, loved, loved it! I did try on about 3 or 4 others, but I didn’t like them as much. My group all agreed with the first dress as well. When I had said «yes to the dress», I was given a bell to ring and make a wish… which was kind of weird, but it was kind of fun, too.
We ended up taking a group photo; one serious and one «sassy» one, which included all of us wearing tiaras, veils, and posed with our hands on our hips. It was a fun way to end the appointment.
This place is ideal for ladies with a limited budget, like myself. I’m pleased to say that I bought my dress (strapless, sweetheart charmeuse trumpet style in soft white), accent sash, slip, bracelet, and a necklace and earrings set all for about $ 510. Yeah, that’s a cheap date! I haven’t decided whether I’m going to do a veil or headpiece yet, but there’s time to figure that out. I mainly didn’t want to buy a veil for $ 200. Yes, you heard me– I had no idea that’s the going rate for veils these days. I could make my own for wayyyyy less (and I probably will, too). Some of the jewelry/​accessories are expensive as others have said, but my pieces were all reasonable.
I highly recommend David’d Bridal if you’re on a limited budget, or aren’t hellbent on buying a dress that costs thousands. Also, if possible, book your appointment for a weekday. I came in on Friday at 2:00 p.m. and it was perfect.

I didn’t buy my dress from here, but I had a fantastic experience shopping for one. I had scheduled an appointment online, which I am a huge fan of and came at my scheduled time. When I arrived I was introduced with Bethanny, who was my salesperson for the day. She asked me some questions about what I was looking for and then went to pull dresses for me that met that criteria. She set me up in a dressing room and I went to town trying on dresses
Bethanny was really friendly and super helpful. She didn’t have a problem at all when I tried on dresses that I had picked and ended up hating. She didn’t mind that I couldn’t make up my mind. In the end, I had narrowed it down to two dresses that I liked and I had decided to look around more before committing to a purchase. She urged me to set up an appointment for a couple of days later to take advantage of the sale that seems to always be going on when you are looking for a dress. I did shop around some more and I did find a dress I liked way better than anything I tried on here for half the price, so I bought it. But I would recommend Bethanny if you are shopping here for a dress.