DoubleTree by Hilton Hotel Denver – Aurora

Omg!!! I didn’t think my stay could get any worse than the last time I was here. Bottom line, I was trying to sleep in this morning since check out is not until noon. Well the cleaning crew was not going to happen with doors slamming left and right while I was trying to sleep. I guess they wanted me out so they could clean up. I called the front desk and informed them and the noise stopped for a bit. After about 30 minutes it started again. My last time ever staying here!!!

I stayed here recently while in town for business. When I first arrived, my first impression was of the hotel was, wow… nice lobby. It quickly went down hill when I went to check in. The check-​in Supervisor was rude and her English was bad. Their system was down and the Supervisor was not nice or accommodating. She tried asking a server to make a photo copy and seemed overwhelmed because she was the only one manning the desk. Can’t you multi-​task? The system issue isn’t her fault but her attitude definitely needed some fine tuning. I waited off to the side and did some work on my laptop. An hour later, she was able to check me in. Great.
The room itself looked fine. It was as expected. It had snowed in Colorado the day before and I had to run the heater quite a bit. It was so loud! Once I actually went to bed, I kept waking up and felt bites one me. I think I grabbed my phone in the dark and turned on my screen light and saw a tiny bug on my arm! I flipped on my desk lamp and it was gone. WTF! I had by far the worst sleep in my life.
On my final day, I received a knock on the door around 10:30AM. It was housekeeping and they were checking if I had checked out. She was very nice and I kindly requested for an extended check out time. The lady was very nice and said no problem. I didn’t think twice because I was finishing up some work on my computer. I eventually packed up and headed out. I then received a call from the Supervisor asking if I was planning on staying another night. I said no. I told her about the extended check out conversation and she made it a note to tell me that I should’ve called the front desk for that instead of telling housekeeping. Geez, I’m sorry. I hope she felt better after because I sure didn’t. BITCH.
In summary:
— Front desk was a bitch.
— Bed bugs!!!
— Very loud A/​C
— Don’t stay here!

Pro’s:
Great staff — always willing to help out
Clean hotel — recently updated
Great location — easy freeway access
Room service fast and friendly
Con’s:
Bathrooms way too small — felt like a cruise ship bathroom
A/​C fan really loud
Food is just okay

Two words: BED BUGS.
I stayed a few nights, on my last day there I noticed bug bites all over my legs and hands. I stay at Hilton hotels every week for work, so I stupidly did not think bed bugs. I thought it may have been a spider bite and went on with my day. Biggest mistake. Turns out the bed bugs came home with me on my luggage and clothing!!! So now I am dealing with bed bugs in my home. I called the front desk to let them know my issue. It was late and the front desk answered. I told them my experience and her response was «Sorry you need to call back in the morning and speak with housekeeping management, I can’t do anything about that». Grreeeeaaat. Then I suggested she at the very least look into the room and see if there is a guest in room 101. «There is nothing I can do about it». Well thanks. Karen in housekeeping, you will hear from me in the morning. To the unfortunate person in room 101, watch out for the bugs.
Don’t stay at this disgusting hotel!

Had my daughter wedding here Sept 19^th. In te yr of preparing, everyone at the hotel was awesome. Answer questions. Very clearly when asked. Staff for the event was awesome. Room were great and clean. We had a great time. Thank you DoubleTree for helping make this day very special.

Doubletree Hilton in Aurora CO is the absolute worst for customer service… I always just expect the minimum. that didn’t even happen here! T he front desk people have zero customer service skills… DO NOT STAY HERE IF YOU EXPECT KIND EMPLOYEES!!!

Standard Doubletree with warm cookies on arrival. Rooms are clean and basic. Seems pretty quiet. The hotel does have room service and free wifi. The food is average. Most rooms have a refrigerator and a microwave.

Giving this place one star only because I had to. This place is terrible! Holes in bed skirts. Stains on bedding. Stains all over the carpet. No fitted sheets, no duvet covers. When I come to a hotel I want to feel clean and that things are well kept. Instead I feel like I’m sharing a blanket with a million other people and that I need to give my son a bath after being in the room except the tub looks iffy too… I will never be staying here again and will never recommend it to my friends. I have stayed at many double trees and usually love these hotels, but this one ruined it for me. I am here with my immune fragile child getting ready for big appointments and I’m terrified of all the germs he’s probably touching. I definitely don’t feel like when they clean they do the best job… Super dirty!

Booked hotel three months ago. Went to check in today They over booked and now I have to find another hotel at last minute. Horrible customer service!

If this place can afford a future update, it will be a hotel destination people will come back to. The staff is amazing and offer nothing but the best customer service possible. Very impressed with the hotel staff, but not so much with the outdated rooms.

This hotel is a bit out dated, it could use some love and attention but the staff makes up for it. They were amazing, very attentive, and very very accommodating to my needs. The rooms need a face lift, furniture is dated, beds are not as comfortable as the Westin, and the bathrooms need help. I do like the place, so I gave it 3 stars.

No AC. Hot as hell in room. Front desk doesn’t answer. Rooms shabby. Food terrible. Bartender was a sweetheart though.
Checking out tomorrow.

I live in Denver stayed the night to get away and to be close to the airport for a birthday weekend and we had some of our valuables go missing. After making trips to the hotel and calling them they were A. Rude B. Unhelpful on trying to get my valuables back. Dumb of me I know for trusting a hotel and leaving my better things there while I went to dinner. But why should I have to keep my guard up while going to dinner. I highly do not recommend this hotel. Someone has some sticky fingers.

Cool lobby. Dated rooms partially updated. Not sure why they left a rusty pole to hang clothes in the closet. Bed okay. Room good sized. Bathroom clean. $ 12.95 per day for wifi is ridiculous! I just stayed at another DoubleTree in L.A. that was free WiFi like most every hotel in the US. The room rate of $ 150 should cover WiFi, so down a star.
Friendly front desk. Restaurant on site. Either a noisy fan/​heater/​AC or road noise. Overall mixed results and I’ve stayed in better Denver area hotels for similar rates.

There was no microwave or mini-​fridge in the room. It felt like the interstate was driving through my bed all night and there was a 50% mark up on the room service menu (a $ 12 burger cost me $ 19 to be delivered to the room).
On the plus side, the staff was friendly and professional, the rooms were clean and bright and the king sized bed was heaven.
But I was completely flabbergasted and dismayed that the hotel couldn’t provide a fridge or microwave. At $ 140/​night, that seems like a basic requirement (goes well with the toilet and bed that guests have come to expect from nice hotels)

We checked in NYE and stayed until Jan. 3.
Our room was on the 6^th floor and was very nice and clean. That king-​size bed was just what we needed after our drive from TX.
We were able to take the shuttle to a nearby pub just in time to ring in the new year. That was a nice perk!
Staff was kind and helpful.
Overall it was a comfortable and pleasant stay.

In general, this is not a bad hotel at all despite some of the hick up at front desk with the magnetic id machine and little high price due to a busy week. I stay here for the first time. The room is spacious enough, however the bathroom is cramped and small. It was not a biggie for me but can be troublesome for some people.
I am a Hilton Gold member so I enjoy free high speed internet but if you not gold, you may have to may premium fee for it. Normal Hilton internet is slow for my taste. Breakfast is decent for the caliber of hotel, variety of choice on the buffett and everything is freshly made. I give this place 3 star. Not a bad hotel but not a great one either!

The one star is for the warm chocolate chip cookie upon check in cause not much else went well for our 3 day stay. I’d probably give it zero stars if that were an option.
For being a hilton, this place was nothing at all what we expected. We stayed here because it was advertised as being slightly away from downtown, but had a shuttle from both the airport and to the light rail station. Every time we asked for the shuttle to take us to the station or pick us up, they claimed to be too busy and told us we’d need to wait nearly an hour. So the money we saved by not staying downtown, we certainly made up in cab fairs to and from the train station.
Now on to the room. First of all, there was a dead bug on the carpet waiting for us when we arrived. That bug stayed in our room for remainder of our stay because although the cleaning crew came and made our bed, they certainly didn’t deep clean or bother picking it up. I cannot even begin to think what else wasn’t cleaned. The bed was by far the smallest and most uncomfortable bed I’ve ever slept on at a hotel. The bathroom was tiny, with no fan, so when you took a shower using the shower that only has a hot setting, the bathroom got rediculously hot. The phone in the room didn’t work, so when we needed more towels, we had to go downstairs to ask. The room had a total of 2 plugs that actually worked, so getting ready was quite the challenge. Lastly, the smell of this place was disgusting. Walking back to the room after being out and about was like walking into a Vegas casino.
Last but not least, the service at this place aside from the wait staff at the hotel restaurant was another item on our disappointment list. It seemed no matter who we asked our what our request was, we were an inconvenience. On our last day at the hotel we had a few hours to spare before needing to head to the airport so we asked the front desk for suggestions and she quickly pointed to the business center next door and told us to look in the book.
We will not be back, nor would I recommend any of my family or friends to stay here.

SMOKE AND NOISE
The Hotel smells like wet smoke due to indoor pool and decades of smoke aged into the walls not to mention current smoking permitted in Hotel. The ac units are so loud they wake you up every time they come on and while they are running.
The staff was very nice.

I like the term «this place is tired». It could use a facelift inside and out. The rooms are comfortable, clean and quiet so that’s a plus because after all, that’s what you’re looking for. Basic accommodations and the bathrooms feel small. The whole place is kind of dark and that’s good for sleeping.
You have to like the warm oatmeal cookies they give you at check in. The front desk is friendly and helpful. The breakfast here was okay. They have an indoor pool next to what they consider a fitness center (you won’t be getting a full workout here but you can work up a slight sweat).
You’re located quite a distance from the airport so keep that in mind if it’s a factor in your stay.
If you’re on foot, there isn’t much within walking distance. At least not pedestrian friendly unless you want to hike to the other side of the freeway (use the underpass sidewalk on Iliff Ave) where you’ll find a number of restaurant chains.