Edible Arrangements

Wow! Great customer service! My wife and I went to get an easter arrangement and found them to be closed. The person working saw us and unlocked the door. Not only did she help save the day she gave us a free sample of chocolate covered apples. We will return.

We attempted to order four $ 79 bouquets for pickup at this location at 4p.m. on 3÷7÷12. The individual who answered the phone asked if I could hold when she answered the phone. I agreed — no problem. Little did I know the problems were just beginning.
After approximately 5 minutes on hold, the individual –whose name I will not share-​, came back on the phone to take my order. When I indicated the four, large bouquets that I wanted for pickup, she said, «I“m sorry. We stop making arrangements at 4p.m. (Now, please note, the website indicated that I had until 5 p.m. to place an order for today. Clearly, that didn’t work for her location). I expressed my dismay that they would not allow me to get my arrangements when I had called at 4 but been placed on hold to make it *after* four o’clock. I don’t think she put me on hold to make it after 4 p.m. I simply think she was busy. She reiterated her statement that they stopped making the arrangements at 4 p.m. She offered for me to come and pick up something they had ready in the cooler, but I told her I specifically wanted the arrangements that were a featured item on their website. Then I said something like, «It’s 407 and you won’t make something for me? I can’t believe you won’t do that.» Her response, «Thank you for calling» and she hung up on me.
I thought about it for a moment and decided to call back to the store in hopes that I would get the manager and perhaps get her to make my arrangements. I really didn’t think I was asking for much — simply for them to fulfill what their website said they would do. I asked if the individual who answered the phone was the one who I had spoken to previously. Initially, she didn’t answer. Then she said, «What’s your name?» I gave her my first name. Then she asked for my last name. I didn’t want to give it to her as she wasn’t helping me and for the life of me I couldn’t figure out:
a. Why she was raising her voice
b. Why *she* needed *my name. Should I have been asking her what *her* name was?
She continued saying, «LAST NAME?» «LAST NAME» and finally answered me when I asked why she needed my name. She said she wanted to have her manager call me back as she wouldn’t stand for being ‘harassed on the phone’. She also told me I had an ‘attitude’ that she didn’t appreciate.
I am still astonished by her behavior. Oh, and after that she hung up on me again.
Not to be deterred, I called the Naperville, IL Edible Arrangements store on Washington and 75^th where I encountered Mike. Mike was cheerful, Mike was helpful and Mike is now making my arrangements for a 630 p.m. pick up. Unlike the store on McCoy Drive in Aurora, Mike does what the website says and makes arrangements until 5 p.m. I’ll be reviewing Mike and the store’s work later. But I have to say, so far, he’s five stars.