Enterprise Rent-A-Car

Been using Enterprise exclusively for several years because they consistently meet my expectations and needs. Good cars good service great prices and plans.

Good Service. Great Pricing. Overall good experience.

Fast, friendly, good cars, flexible plans. No front license plate on car and that has gotten me a couple tickets in Chicago in the past. Enterprise assured me that if I got a ticket with my rental car they would cover it.

I travel a lot. California and Arizona last week. The standard deal is you need a credit card, but you can still rent a car with a debit card with an out-​of-​state license as long as you show a forwarding plane ticket leaving out-​of-​state and a $ 300 deposit. Fine. No problem.
LA & Palm Spring did it. Phoenix did it, but wait… NOT AURORA. I had big plans and they were diverted because the manager (Jared?) says they won’t do that. Even with the deposit and proof of the plane ticket.
I’ve spent a buttload with Enterprise the last month and now these guys have to be difficult. Great. I’ll take my business elsewhere. Thanks for really working with one of your MEMBERS.
Class act.

Great service friendly people. A mistake was made on my reservation and one of the branch managers Jamie took care of me. Upgraded me to an Large SUV from a compact!!! I wasn’t happy when I called to let them know what was messed up but after talking to Jamie he apologized and said pick what ever car you like from the lot. I said Suburban smiled and he said its yours! My kids and wife are going to enjoy the extra space for a few days. Thank you enterprise I’ve been renting from the same location and company for over 10 years here’s to another 10 years+!!
#loyalcustomer

I made a reservation for a rental a week before I was scheduled to come in. The girl who made the appointment for me asked me approximately what time I would be in and I said 11am. Due to not having a car, I was not able to come in until 1:00pm. When I got there, they said the car was given a way and too bad, I should have made it in on time. I spoke to Jared the manager and asked why a reservation would be given away without a notice? No call, no email, just a too bad, you were not here on time? Also, I was trying to explain that girl who took my conversation asked me for an APPROXIMATE time and never once did she say that this was an appointment time and if I missed it, the car would be liable to be given away. Jared said okay, he would follow up and asked for my contact information. I never got a call nor an email nor any follow up. Some management practices you got here. Unprofessional, unhelpful and a deceitful. NEVER AGAIN!

Location would not honor giving me a ride saying they don’t go more than 5 miles. No alternatives were given including the option to return to a different location. They ignored me after that. When I rented the car, Jared, the manager was told where my body shop was and he said it was no problem. He told me there was no way we could give you a lift. He ignored me until my Über arrived. Enterprise, after paying $ 592 to rent a car, plus $ 19 for the ride. I will make sure everyone in town knows this. Never going back again.

These guys are awesome. Great service, good rates, they pick you up and drop you off. Friendly staff and attentive.