Enterprise Rent-A-Car

I was in and out in five minutes. Perfect start to a weekend. Perfect end was when my bill came to $ 38 and refueling was $ 12. Not sharing my primary car with my teen was priceless!

Update: I mistakenly decided to try again with this branch. I booked a reservation on the reservation line. They are all very courteous there and assured me I would get picked up, even on a Saturday. However, when I called the branch to make sure, they told me they are short-​staffed on the weekend and could not pick me up. This is a big disconnect. The reservation people need to give accurate information. Next I asked the rep at the branch named Tiffany if I should just bring in my work badge for my discount. I work at Children’s Hospital, and our employees all get a 10% discount. She told me that I would get charged the corporate rate which was double the standard rate! She was very adamant about it, even though the car was for personal use. She told me that the reservation person should get fired for telling me I would get the regular price plus discount. After this, I just canceled my reservation. It’s really a shame about the customer service at this branch. The last car I rented there, a Chevy Spark, drove wonderfully and got stellar gas mileage. And the price with my discount was extremely affordable. I would have liked to give this company a 5-​star review. But the customer service continues to be atrocious. I have used another branch of Enterprise who had great customer service. I just don’t know what happened at the Parker Rd. branch. They are not hired based on a customer service attitude.
I will add that I spoke with a manager there named T.J. He told me I should just email him next time I want to rent a car there. It should not be necessary to have to go through a manager to rent a car properly, not to mention that he is not there on most weekends anyway.

This place is the best enterprise rental place I have seen so far. I rented a minivan, but previous renter totalled it, and I got a Ford explorer 2016 model for same price and they set it up for me even before I went there. That’s customer service bar none. The people working there are the best.

Seems like they are either understaffed or they just are too slow… took a while to get my car, and then when trying to return the car the office was full of people. would have taken a while and I had to catch the shuttle so I just left the keys and hoped for the best.

Still here waiting. Reservation for a minivan was at 7:30am. It’s 9:13 and they still don’t have a car ready. Manager blames people returning the cars because the car needs an oil change. Doesn’t make much sense that it’s their fault for an oil change being needed.
Seems like a lot of administrative problems at this location

This is going to be my first review in Unilocal.Let me have the pleasure of providing the feedback for Enterprise rental at Nine mile station.
I had a very good experience here. Erinn, the lovely lady at the front desk is really wonderful and caring. she respects our time and makes sure all the customers leave with a pleasant experience. She upgraded my booking as i had to wait for my car as it was supposed to come from some other location. They made sure that car was in clean condition. Even the rental process was also quick and hassle free.
Overall i’m very happy with the people here .had few bitter experiences with some other enterprise locations, but this one is going to be my favorite and i will prefer this location going forward. Thank You Erinn. T

Will never rent from here again. Car was not washed and the inside was very muddy. Not on a full tank. Also when you turned on the heat or ac it’s smelled like cow crap. Took forever to get car. Only 1 person working felt really rushed. When we finally got taken care of. Will not rent from here again!

I reserved a car from this location on Tuesday for Wednesday, and called for pick up as instructed on Wednesday an hour before I was to be picked up:
At 4:15 pm I called and requested the pick up and provided the address.
At 5:05 pm I dropped my car off for service, and then waited on the curb for Enterprise Rent-​A-​Car to pick me up.
At 5:23 pm I began calling the rental location and got voicemail that was so full I could not leave a message.
At about 5:30 pm I got through to Enterprise, and was told «she just left to pick you up.» I tried to remain calm as the time went by, the mechanic closed up shop and the time to pick my kids up from daycare grew near.
At 5:54 pm I contacted Enterprise again, and was put on hold while she called the person who was coming to pick me up. Enterprise told me they were not able to get a hold of the person who was coming to pick me up, but assured me she was on her way. I pointed out that it was almost 6:00 pm (the time the rental location closes) and was told I had nothing to worry about — and the number I had been dialing all day was her cell and I’d be able to get through after 6:00pm and they would get me the car and take care of me. I offered to have someone drive me to the rental location (less than 20 minutes away) but I was informed that the person who was on the way to pick me up was in the vehicle I would be renting, so if I came to the office there would be no car for me to rent. I was assured I would be picked up soon.
At 6:05 pm I called again and discovered it was not a cell phone as I reached the National Call Center. There was no way to get through to the local office.
At 6:21 pm I called again and went through the motions of pushing buttons repeatedly to indicate that I wanted to rent a car at a future time just so I could get a person on the line. The woman who answered told me she was in the Midwest, had no way of getting a hold of the local office and suggested I try the help desk. She transferred me there, but there was an echo on the line and I was unable to talk to the help desk.
At 6:30 pm — two hours and fifteen minutes after I requested the pick up and an hour and fifteen minutes after I should have been picked up — I gave up.
As a result of the Enterprise Rent-​A-​Car reservation and We’ll Pick You Up.™ service not happening, I sat on a curb waiting to be picked up for almost an hour and a half, and then had to find alternative transportation to leave the mechanic’s, pick up my children from daycare and get home. Being over an hour late to pick up my children I was charged late fees ($ 5 per minute or $ 300), and was did not get home and get my children dinner until after 8pm. I also had to make last minute arrangements to get the children to daycare and myself to work this morning, and was late to work because of it.
I made a plan to rent a car while my car was being fixed so that I could miss as little work as possible and still get my children on time, and instead your company left me stranded in an unfamiliar neighborhood with no transportation. I am a single mom who works full time, and the financial burden imposed upon me by your company not following through with promised service is inexcusable.
On Thursday I was told by a very apologetic Enterprise Rent A Car Manager that they were very sorry, and the incident happened because there was another person with the same first name who WAS picked up and DID rent her vehicle. Really? the fact that I kept calling, had a different confirmation number and pick up address was simply overlooked when they closed up shop for the day?
I do not believe I will ever use this company again, and highly discourage any one else.